Assistant General Manager

Mission Management Group; Beverly (MA); Sur place; USD 95 000 - 130 000; Plein temps

Résumé du poste

Mission Management Group in Beverly, MA seeks an Assistant General Manager to support the General Manager in running a profitable restaurant focused on quality, service and ambience. The AGM drives cost control, sales growth and staff development while ensuring training and development of employees.

The role requires hands-on leadership, weekly management meetings, and active guest engagement to build loyal customers and uphold company standards.

Qualifications

• Developing a cohesive team of managers and chefs and guiding them toward restaurant goals.
• High initiative and drive to build and run a successful operation.
• Strong communication across management and staff for clear goals.

Responsabilités

• Develop and operate a profitable restaurant with focus on food quality, service and ambience.
• Assist GM with sales, growth, cost management and staff development.
• Train and develop employees; ensure adherence to standards and safety.
• Lead weekly management meetings and maintain open lines of communication.
• Foster a guest-centric environment to build loyal, returning customers.

Connaissances

Team leadership

Operational management

Communication

Staff development

Problem solving

Description du poste

The Assistant General Manager is responsible for developing and operating a profitable restaurant, where the quality of food, service and ambience are continually challenged and improved; and where an environment that fosters creativity, free thinking and intelligent decision making is encouraged. The AGM assists the General Manager with responsibilities for all aspects of the restaurant; in particular as related to sales, growth of the business, cost management and staff development. The AGM is ultimately responsible for Training and Development of employees.

Overall Qualifications

• Developing a cohesive team of managers and chefs, and managing them to work toward thecommon goals of the restaurant.
• Possessing a high level of initiative and drive to do whatever is necessary to build and run asuccessful operation.
• Working closely with management to create a team atmosphere among staff, which is fun andprofessional.
• Leading by example.
• Facilitating weekly management meetings.
• Establishing clear communications along all lines within the business.

Building the Business and Guest Base

• Taking a long-term view with regard to guest satisfaction, making every decision based on what isbest for the guest.
• Working with the management team to increase guest counts and to develop a loyal base ofsatisfied, return customers.
• Solving problems so that each guest will want to return.
• Ensuring that management is an integral part of the hospitality equation by maintaining an activepresence in the dining room through regular table visits with guests, getting to know guests, findingout what is important to them, what they like and what they don’t.
• Remaining focused on the importance of creating long-term, loyal customers who return again andagain; this is at the heart of the business and is critical to our success.

Quality of Operations

The AGM is responsible for ensuring that the restaurant is operating at or above company standards. The AGMmust operate the restaurant in accordance with all operating priorities. The AGM must pay attention to detailin all areas of the operation, including food, service, hospitality, training and development, security, safety,cleanliness, sanitation and physical structure. Specifically:

• Ensuring all chefs, managers and hourly employees adhere to our standards regarding quality ofproduct, service and hospitality.
• Ensuring that a safe and clean environment is the norm, and all products are properly handled.
• Regularly following up discussions of guest and staff feedback regarding the above.
• Running high quality FOH pre-shift meetings for consistent communication of our operationalstandards and goals.
• Assisting with weekly management meetings to ensure consistent communication of our operationalstandards and goals to both the FOH and BOH managers.
• Ensuring that company-training programs are effectively administered for all departments.

Cost Management and Profitability

The AGM is responsible for generating strong financial performance for the health of the restaurant and thecompany. The AGM is responsible for ensuring that the restaurant meets and exceeds budgeted financial goals. Specifically:

• Monitoring and maintaining all cost control centers; further development of store-specific costsavings initiatives and strong follow through on all standard systems.
• Analyzing monthly profit and loss statements, developing action plans from them, implementingthem and following through on plans.
• Overseeing all aspects of purchasing (ordering) within the restaurant.

Recruiting and Hiring

• Establishing and maintaining appropriate staffing levels and remaining abreast of any changes thatmay impact staffing needs.
• Overseeing and participating in the recruiting and hiring of high quality employees, includingmanagers.
• Establishing a system to ensure the proper processing of all newly hired employees to include application, interview evaluation, reference check, signed job descriptions, employee data sheet, federal and state tax forms and I-9 form. No employee may begin work without presentinglegitimate identification, which shows that he/she is allowed to work in the United States.

Training and Development

• Ensuring thorough and complete training of all employees through implementation of all company training programs.
• Continually assessing the results of all training programs and developing action plans to address specific issues and concerns, and following through on the progress and results of these action plans.
• Continually assessing the status of the current management team, developing action plans toaddress the developmental issues of each team member and following through on each manager’sprogress. Consistently Identifying staff from within for promotions and working with thoseindividuals to create career development possibilities.
• Minimizing employee and management turnover.
• Providing coaching, mentoring and developing the management team as well as hourly employees;this is critical for the success of the restaurant and the company.

Staffing and Scheduling

• Working with the management team to determine appropriate staffing levels.
• Being aware of staffing trends, upcoming seasonal business changes, and any other events or issuesthat may have an impact on the business.
• Producing Sales Projections and Labor Plans weekly.

Administration

• Ensuring that performance reviews of all hourly employees are completed bi-yearly.
• Maintaining accurate employee files, including thorough, signed documentation for any and alldisciplinary incidents.
• Providing thorough documentation on all incidents; including counseling sessions, accidents/injurieswith regards to workman’s comp, and termination reports.

Communication

• Serving as the company spokesperson, emphasizing company goals, philosophies and values to alllevels of management, staff and guests.
• Ensuring proper communication between the management team as well as staff.
• Remaining apprised of all happenings in and around the restaurant.
• Maintaining an Open Door policy as the norm.
• Professionally interfacing with all local media contacts, vendors and landlords,
• Representing the company in legal matters as necessary.

Technical Skills

• Possessing a working knowledge of our technical systems.
• Being proficient in all functions of the POS system, and proficient in producing accurate financial andoperational reports using the back office system.

Curb Appeal and Equipment

The AGM is responsible for the daily upkeep of the physical curb appeal, specifically:

• Providing a daily walk through of the restaurant to determine areas which need attention or repair.
• Maintaining a running punch list of “need to have” as well as “nice to have” items which are handledin a timely fashion as appropriate.
• Planning necessary upgrades in a timely, well thought out way.
• Evaluating all expenditures through the exercise of the Capital Project Proposal process.

Local Marketing

The AGM is responsible for the successful implementation of all company marketing initiatives that areexecuted in restaurant, specifically:

• Providing all menu maintenance within the restaurant.
• Working with the senior operations executives in developing and executing quarterly localmarketing plans.
• Keeping the entire restaurant staff well informed on all marketing efforts, timely and accurateutilization of promotional materials, and producing feedback and information for evaluation andplanning.