Assistant General Manager

Jiffy Lube International, Inc.; Auburn (WA); On-site; USD 25,003 - 28,103; Full time

Benefits offered by this job

401K plan with company match

Biweekly Bonus Incentives

Career advancement opportunities

Medical/dental/vision insurance benefits

Employee Discount

Job summary

A leading automotive service provider in Auburn, WA is seeking an Assistant General Manager to oversee daily operations and ensure exceptional service. You'll work closely with the General Manager, driving sales and guest satisfaction, while also managing team engagement and training. Candidates should have prior retail management experience and strong leadership skills. Attractive perks include competitive compensation, bonuses, health benefits, and weekends off. Join us to lead a dynamic team and enhance customer experiences.

Qualifications

• 1-3 years of retail management experience required.
• Exceptional oral and written communication skills are necessary.
• Must be able to lift and move work-related items up to 50 pounds.

Responsibilities

• Drive revenue growth through guest count and lead measure performance.
• Coach and execute excellent customer service.
• Ensure quality control measures and processes are followed.

Skills

Leadership

Communication

Customer service

Team engagement

Job description

Assistant General Manager page is loaded## Assistant General Managerlocations: Auburn, Washingtontime type: Full timeposted on: Posted Yesterdayjob requisition id: JR109203**Job Title:**Assistant General Manager**Location:**307 Auburn Way SoAuburn, WA 98002**Compensation:**$18.15 - $20.40**Worker Type:**Employee**Time Type:**Full time**Job Description:**Enjoy fantastic working hours – from Monday to Friday, 8:00 a.m. to 6:00 p.m., Saturday from 7:00 a.m. to 5:00 p.m., and, unlike other shops, we are closed on Sundays. We offer the flexibility of both full-time and part-time schedules as well.**Embark on a rewarding career journey with us today as an Assistant General Manager!****FULL-SERVICE REWARDS:*** 401K plan w/ company match* Biweekly Bonus Incentives* Career advancement opportunities* Closed Sundays (at most locations)* DailyPay* Do not need to pay for tools* Employee Discount* Employee Referral Bonuses* Fleet Referral Bonuses* Medical/dental/vision insurance benefits 30 days after 1st day of work* No early mornings/late nights* No late nights or early mornings* PerkSpot Platform provides access to special employee discounts on a variety of products including travel, electronics, concerts, etc.* PTO after 180 days* Spot bonuses through our internal rewards program* Uniforms paid for and laundered**GEAR UP FOR YOUR ROLE:** Step into the dynamic role of **Assistant General Manager (AGM)** and become a driving force within our service center's vibrant management team. As an AGM, you'll embrace a broader responsibility for ensuring consistent sales success and delivering unforgettable guest experiences every day.**HOW YOU WILL DRIVE SUCCESS:*** Working directly with the General Manager (GM), ensuring consistent revenue growth through growing guest count and lead measure performance such as core sales mix, MultiCare, and Core Plus. They will also coach and execute excellent customer service while creating an exceptional guest experience.* Set a positive example as a leader while building team engagement and efficiency. They will be focusing on developing teammates by leveraging our internal training program and providing ongoing guidance, coaching, and direction.* Ensure our quality control measures and processes are followed consistently* Carry out other duties and projects necessary for the position, such as inventory, cash handling processes, guest issues, and concerns, and working with the District Manager (DM) on any critical initiatives* Assist the General Manager (GM) with budgeting, sales forecasts, financial performance, expense controls, etc.* Provide clear and detailed direction to the team consistently* Ensure that the service center is clean, safe, and presentable per the Guide to Excellence (GTE)* Provide guidance and mentoring to the automotive technicians and CSA's* Perform opening and closing duties when the General Manager (GM) is off* Assist the General Manager (GM) in building and maintaining an engaged workforce that reflects customer volume and the business need* Leads daily team huddles and store meetings. Setting the direction for achieving the business goals* Manages inventory and product order that meets the business need* Adheres and holds others accountable to all rules and regulations that maintain a safe and productive work environment for teammates and guests* Assist guests with their questions and needs. In-person, electronically, or via the telephone**UNDER THE HOOD – WHAT YOU’LL NEED:*** One to three years of retail management experience; Professional automotive experience is not required.* Must have exceptional oral and written communication skills* Is a proven leader that possesses the ability to inspire and motivate diverse groups of people* Has sound business sense and a comprehensive understanding of the retail industry* Can analyze, comprehend, and recommend financial objectives that help increase sales and service results* Demonstrate a positive, helpful attitude as well as professional conduct and appearance always* Enjoys and is energized by a fast-paced, flexible, high-performance retail environment* Has a "Guest First" mindset* You must have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.* Must be able to stand on your feet on hard surfaces like concrete or metal* Expect to work in an environment in which you frequently experience hot and cold temperatures, loud noises, and exhaust fumes* Must be able to lift and move work-related items up to 50 pounds* Perform all other duties as assigned or needed.* Must be at least 18 years of age**Equal Employment Opportunity** We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At TCC, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.