Assistant General Manager

SupplyHouse; Atlanta (GA); On-site; USD 96,000 - 144,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Paid vacation and holidays

Life insurance and disability coverage

Discounted insurance programs

Job summary

SupplyHouse is opening a new fulfillment center in Atlanta, GA and seeking an Assistant General Manager to lead inbound and outbound operations, drive performance, and build a strong safety and continuous improvement culture. The role reports to the General Manager and supports site launch and long-term success.

You will oversee staffing, KPI achievement, and collaboration across departments to optimize productivity, quality, and cost efficiency in a high‑growth e‑commerce environment.

Qualifications

• Bachelor’s degree in a related field.
• 3–5 years of experience in warehouse, fulfillment, or distribution management with multiple teams oversight.
• Experience leading exempt leaders and developing management teams.
• Strong understanding of warehouse operations including distribution, automation, WMS, inventory, and supply chain concepts.
• Proficiency with Microsoft Office (Word, Outlook, Excel).
• Excellent verbal and written communication; ability to influence executive leadership and frontline staff.

Responsibilities

• Oversee all inbound and outbound operations and processes.
• Ensure staffing to operate at peak efficiency and complete tasks daily.
• Manage work performance of inbound/outbound leadership to meet KPI metrics.
• Lead continuous initiatives to improve service, accuracy, and productivity while reducing costs.
• Identify root causes and pilot resolutions to standardize processes.
• Support the General Manager and act in their absence with key operational decisions.
• Collaborate with management to align objectives and develop new procedures.
• Mentor and develop Team Leads and Associates to build a strong culture.

Skills

Leadership

Team development

Process improvement

KPI management

Operations management

Safety culture

Communication

Problem solving

Cross‑functional collaboration

Budget management

Education

Bachelor's degree

Tools

WMS

Microsoft Excel

MS Office (Word/Outlook)

Job description

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are opening a new fulfillment center in Atlanta, GA and are looking for an Assistant General Manager to join our growing Fulfillment Center network! This individual will report to our General Manager and will be responsible for managing, coordinating, and leading all Inbound and Outbound operations while helping to establish and scale our new fulfillment center. Working closely with the General Manager, this individual will drive day-to-day performance by ensuring customer orders are processed accurately, efficiently, and on time, with a strong focus on safety, quality, productivity, employee engagement, and continuous improvement. As part of the leadership team for our brand-new fulfillment center, this individual will play an integral role in developing the team, implementing processes, preparing the site for launch, and creating a strong foundation for long-term success. If you are passionate about leading people, energized by the opportunity to build something from the ground up, and committed to operational excellence, we’d love to hear from you!

Job Type: Full-Time, Exempt

Location: Atlanta, GA - McDonough/Locust Grove area

Schedule: This role helps oversee our new Atlanta, GA fulfillment center. While this position generally follows a schedule, operational demands during peak and seasonal periods may require leaders to work additional hours beyond their regular schedule. Leaders are expected to maintain a flexible schedule and adjust their working hours as needed to support the business and their teams.

Travel: Please note that for the first 6 to 9 months of this role, the selected individual will be required to travel to our other fulfillment centers for onboarding and training. We reimburse reasonable and necessary business travel expenses.

Base Salary: The expected starting salary for the position is $96,160 to $120,200 within a full position range of $96,160 to $144,240 annually. This range reflects the long-term earning potential for the role. Our starting pay practice is the minimum to middle portion of the range, depending on experience, qualifications, and internal equity, consistent with applicable law and it is rare for a new hire to start above the midpoint.

Responsibilities:

• Oversee all processes and procedures for all Inbound and Outbound operations
• Ensure the teams are staffed appropriately in order to operate at peak efficiency and complete all assigned tasks on a daily basis
• Manage the work performance of each member of the Inbound and Outbound leadership team to ensure productivity standards and KPI metrics are consistently being met
• Identify, lead, and support continuous initiatives that improve customer service, accuracy, and productivity while reducing operating cost
• Determine the root cause of process opportunities, addressing issues and piloting resolutions to standard
• Support the General Manager in overseeing the overall operations of the fulfillment center
• Act as the General Manager in their absence and make key operational decisions
• Partner and communicate with management and leadership to ensure alignment of objectives, problem solve, provide operational updates, and develop new operational procedure and strategies
• Build the leadership bench through current and future development plans
• Deliver performance reviews and conduct monthly check-ins with each member of the Inbound and Outbound leadership team to establish rapport and provide feedback
• Address performance related incidents that arise and recommend a course of action on all disciplinary and personnel issues
• Train and develop Team Leads and Associates through coaching, mentoring, and effective communication to develop a strong culture of employee engagement
• Attend and participate in the HR and cross-functional meetings
• Create and promote a safe working environment for all employees while developing a safety culture in which an employee feels safe and comfortable in their areas of responsibility
• Lead by example and maintain professional standards in the workplace

Requirements:

• Bachelor’s degree in a related field
• 3-5 years of experience in warehouse, fulfillment, or distribution management, with direct oversight of multiple teams or departments
• Experience leading exempt leaders and developing high-performing management teams through coaching, mentoring, and succession planning
• Strong understanding of warehouse operations, including distribution flow, automation, warehouse management systems (WMS), inventory management, and supply chain/logistics concepts
• Proficiency with Microsoft Office applications (especially Word, Outlook, and Excel)
• Strong critical thinking and problem-solving skills, with the ability to anticipate issues, prioritize effectively, and manage multiple priorities
• Exceptional verbal and written communication skills with the ability to influence and align with executive leadership, while also connecting effectively with frontline associates
• Ability to work independently, multitask and follow process and standard procedures
• Proven track record of achieving operational goals related to productivity, accuracy, and cost efficiency
• Strong background in process improvement, including identifying workflow inefficiencies and implementing scalable solutions

Preferred Qualifications:

• Experience working in an automated warehouse environment, including experience with a Tier 1 warehouse management system (WMS), conveyor systems, and robotics
• Experience managing cross-functional initiatives and collaborating with HR, Safety, or Corporate departments to support broader organizational goals
• Prior involvement in budget management, forecasting, or financial planning for operational departments
• Proven ability to analyze KPIs and develop data-driven strategies to improve performance and employee engagement

Why work with us:

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
  • 401(k) with up to 4% company match
  • Paid vacation, sick time, and holidays
  • Company-paid life insurance and long-term disability
  • Discounted auto, home, and pet insurance programs
  • Flexible Spending Account (FSA)
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
  • $750 annual professional development budget
  • LinkedIn Learning membership
  • Company rewards and recognition program
  • And more!
• We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our monthly catered lunches, team building activities, out-of-office events, and Micro Markets to keep you energized!
• We support growth – We strive to innovate every day. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands‑on training, internal mobility options, professional development budget, and LinkedIn Learning membership.
• We give back –We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee‑nominated contributions, support for non‑profit organizations, and more.
• We listen –We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our annual feedback groups, regular 1:1 check‑ins, employee listening initiatives, and company‑wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.

Additional Details:

• Applicants must be currently authorized to work in the U.S. on a full‑time basis. SupplyHouse.com will not sponsor applicants for work visas.
• SupplyHouse.com is an Equal Opportunity Employer,strongly values inclusion, and encourages individuals of all backgrounds and experiences to apply for this position.
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem‑solving. We appreciate your transparency and look forward to learning more about your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.