Assistant General Manager

Fazoli's; Ankeny (IA); On-site; USD 55,000 - 73,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Bonus Potential

Free Meals while Working*

Tuition Reimbursement/ GED Assistance

Life Insurance

Short & Long Term Disability

Direct Deposit

Referral Bonus

Tenure Recognition

Holiday Pay (Thanksgiving & Christmas)

Opportunity for Advancement

Sick Pay

Uniforms

Vacation

Company Match 401k

Employee Assistance Program (ComPsych)

Unity Care

Company Chaplain

Job summary

Fazoli’s in Ankeny, IA is seeking an Assistant General Manager to support the General Manager in overseeing daily restaurant operations, ensuring top customer service, food quality, and efficiency.

The AGM will lead staff, assist in recruiting and training, and help drive profitability while maintaining Fazoli’s standards. Prior restaurant experience may qualify, and Fazoli’s offers a comprehensive benefits package.

Qualifications

• Prior restaurant experience may qualify.

Responsibilities

• Assist the General Manager in leading, developing, and motivating the restaurant staff to achieve performance goals and high service standards.
• Help recruit, train, and onboard new employees, ensuring they understand company policies, procedures, and expectations.
• Provide ongoing coaching and feedback to staff, helping them improve performance and develop professionally.
• Ensure staffing levels are appropriate during shifts, making adjustments as needed based on guest volume and operational needs.
• Foster a positive work culture, maintaining high team morale and encouraging collaboration.
• Oversee day-to-day operations during shifts, ensuring smooth workflow from food preparation to guest service.
• Ensure food quality, presentation, and consistency are maintained according to Fazoli’s standards.
• Monitor restaurant operations, including guest service, inventory control, and cleanliness, to ensure the highest levels of efficiency and customer satisfaction.
• Support the General Manager in managing the restaurant’s overall operations to ensure it meets company goals and compliance standards.
• Ensure a high level of customer satisfaction by maintaining excellent service and addressing all guest needs.

Job description

Ever consider running a multi-million dollar business? Fazoli’s is looking for qualified Assistant General Managers to do just that!

Are you a natural leader with a passion for pasta, pizza, and creating a fun, fast-paced environment? Do you thrive in a place where the pasta is always hot, the breadsticks are always fresh, and the team is ready to roll? If you said "yes," then we want YOU to join our team as an Assistant General Manager at Fazoli’s!

Benefits

• Medical, Dental & Vision
• Bonus Potential
• Free Meals while Working*
• Tuition Reimbursement/ GED Assistance
• Life Insurance
• Short & Long Term Disability
• Direct Deposit
• Referral Bonus
• Tenure Recognition
• Holiday Pay (Thanksgiving & Christmas)
• Opportunity for Advancement
• Sick Pay
• Uniforms
• Vacation
• Company Match 401k
• Employee Assistance Program (ComPsych)
• Unity Care
• Company Chaplain

Our managers enjoy a stable environment and flexible schedules that give them the quality of life they deserve. We are currently hiring Assistant General Managers who are motivated individuals with excellent interpersonal skills, and the ability to build a team that works well together, increase profits, and provide superior service. If you have prior restaurant experience, you may qualify!

This Fazoli’s location is a part of Manna Inc. Manna Inc. is an affiliate of several restaurant concepts founded in 1988 and based out of Louisville, KY. Each Manna affiliate is a minority owned company that focuses and dedicates itself to fostering an environment of diversity and inclusion.

We established the Unity Care Fund, a charity funded by Manna and its employees to provide aid to employees in times of crisis.

Manna’s Women in Leadership Council is built on a set of core values and guiding principles that support our commitment to the ongoing development and growth of the women in our companies.

Job Description: Assistant General Manager at Fazoli's

Position Title: Assistant General Manager Reports To: General Manager

Position Overview

The Assistant General Manager (AGM) at Fazoli’s supports the General Manager in overseeing the daily operations of the restaurant, ensuring the highest standards of customer service, food quality, and operational efficiency. The AGM is responsible for managing staff, supervising restaurant activities during shifts, ensuring compliance with company policies and procedures, and helping to drive profitability. This role serves as a key leader in the restaurant, providing support to both the management team and frontline staff, while also stepping in to take on the GM's responsibilities as needed.

Key Responsibilities

Leadership & Staff Supervision

• Assist the General Manager in leading, developing, and motivating the restaurant staff to achieve performance goals and high service standards.
• Help recruit, train, and onboard new employees, ensuring they understand company policies, procedures, and expectations.
• Provide ongoing coaching and feedback to staff, helping them improve performance and develop professionally.
• Ensure staffing levels are appropriate during shifts, making adjustments as needed based on guest volume and operational needs.
• Foster a positive work culture, maintaining high team morale and encouraging collaboration.

Operational Management

• Oversee day-to-day operations during shifts, ensuring smooth workflow from food preparation to guest service.
• Ensure food quality, presentation, and consistency are maintained according to Fazoli’s standards.
• Monitor restaurant operations, including guest service, inventory control, and cleanliness, to ensure the highest levels of efficiency and customer satisfaction.
• Support the General Manager in managing the restaurant’s overall operations to ensure it meets company goals and compliance standards.

Customer Service & Guest Relations

• Ensure a high level of customer satisfaction by maintaining excellent service and addressing