Assistant General Manager

Team Car Care East, LLC (US); Allentown (Lehigh County); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

401K with company match

Biweekly bonus incentives

DailyPay

Employee discount

Employee referral bonuses

Fleet referral bonuses

Medical/dental/vision insurance

PerkSpot discounts

PTO after 180 days

Uniforms paid and laundered

Job summary

Team Car Care East, LLC (US) seeks an Assistant General Manager in Allentown, PA to drive guest experiences and sales growth. You will work with the GM to lead a team, coach staff, and ensure consistent service quality in a fast-paced service center environment.

You will support budgeting, forecasting, and daily operations while upholding safety standards and guest-first principles in a busy automotive retail setting. Training and leadership will be central to success.

Qualifications

• One to three years of retail management experience.
• Exceptional oral and written communication skills.
• Ability to motivate diverse groups and analyze financial objectives.
• Must be able to stand for long periods and perform physical tasks including lifting up to 50 pounds.

Responsibilities

• Drive revenue growth by increasing guest count and lead measure performance.
• Coach and develop teammates through our internal training program.
• Ensure quality control measures and processes are followed.
• Assist the General Manager with budgeting, sales forecasts, and expense controls.
• Lead daily team huddles and store meetings and manage inventory and product orders.
• Assist guests with questions in person, electronically, or by phone.

Skills

Retail management

Leadership

Customer service

Communication

Budgeting

Coaching

Training

Inventory management

Cash handling

Safety awareness

Job description

Job Title:Assistant General ManagerLocation:1934 Catasauqua Rd Allentown, PA 18103-3105Compensation:$17.50 - $20.00Worker Type:EmployeeTime Type:Full timeJob Description:Embark on a rewarding career journey with us today as an Assistant General Manager!FULL-SERVICE REWARDS:401K plan w/ company matchBiweekly Bonus IncentivesCareer advancement opportunitiesDailyPayDo not need to pay for toolsEmployee DiscountEmployee Referral BonusesFleet Referral BonusesMedical/dental/vision insurance benefitsPerkSpot Platform provides access to special employee discounts on a variety of products including travel, electronics, concerts, etc.PTO after 180 daysSpot bonuses through our internal rewards programUniforms paid for and launderedGEAR UP FOR YOUR ROLE:Step into the dynamic role of Assistant General Manager (AGM) and become a driving force within our service center's vibrant management team. As an AGM, you'll embrace a broader responsibility for ensuring consistent sales success and delivering unforgettable guest experiences every day.HOW YOU WILL DRIVE SUCCESS:Working directly with the General Manager (GM), ensuring consistent revenue growth through growing guest count and lead measure performance such as core sales mix, MultiCare, and Core Plus. They will also coach and execute excellent customer service while creating an exceptional guest experience.Set a positive example as a leader while building team engagement and efficiency. They will be focusing on developing teammates by leveraging our internal training program and providing ongoing guidance, coaching, and direction.Ensure our quality control measures and processes are followed consistentlyCarry out other duties and projects necessary for the position, such as inventory, cash handling processes, guest issues, and concerns, and working with the District Manager (DM) on any critical initiativesAssist the General Manager (GM) with budgeting, sales forecasts, financial performance, expense controls, etc.Provide clear and detailed direction to the team consistentlyEnsure that the service center is clean, safe, and presentable per the Guide to Excellence (GTE)Provide guidance and mentoring to the automotive technicians and CSA'sPerform opening and closing duties when the General Manager (GM) is offAssist the General Manager (GM) in building and maintaining an engaged workforce that reflects customer volume and the business needLeads daily team huddles and store meetings. Setting the direction for achieving the business goalsManages inventory and product order that meets the business needAdheres and holds others accountable to all rules and regulations that maintain a safe and productive work environment for teammates and guestsAssist guests with their questions and needs. In-person, electronically, or via the telephoneUNDER THE HOOD – WHAT YOU’LL NEED:One to three years of retail management experience; Professional automotive experience is not required.Must have exceptional oral and written communication skillsIs a proven leader that possesses the ability to inspire and motivate diverse groups of peopleHas sound business sense and a comprehensive understanding of the retail industryCan analyze, comprehend, and recommend financial objectives that help increase sales and service resultsDemonstrate a positive, helpful attitude as well as professional conduct and appearance alwaysEnjoys and is energized by a fast-paced, flexible, high-performance retail environmentHas a \"Guest First\" mindsetYou must have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Must be able to stand on your feet on hard surfaces like concrete or metalExpect to work in an environment in which you frequently experience hot and cold temperatures, loud noises, and exhaust fumesMust be able to lift and move work-related items up to 50 poundsPerform all other duties as assigned or needed.Must be at least 18 years of ageEqual Employment OpportunityWe're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At TCC, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.