Assistant Front Desk Manager

Paycom - ATS; Osage Beach (MO); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Room Discounts

Employee Discounts

Life Insurance

Disability insurance

Job summary

Margaritaville Lake Resort in Osage Beach, MO, is seeking a Front Desk Supervisor to lead the Front Desk team to service excellence. The role pays $17.00 per hour and requires at least 1 year Front Desk and supervisory experience.

You will read daily pass-on logs, manage up to 10 staff, ensure end-of-day reports, assist with budget and labor scheduling, and handle guest requests with a courteous, professional manner while adhering to Driftwood Hospitality standards.

Qualifications

• At least 1 year of Front Desk experience and 1 year of supervisory experience.
• Excellent guest service and communication skills.
• Ability to respond to guest requests courteously and promptly.
• Strong English language proficiency and professional demeanor.
• Flexible schedule including days, nights, weekends and holidays.

Responsibilities

• Oversee Front Desk activities and manage staff up to 10 people.
• Increase guest satisfaction by delivering exceptional service.
• Read pass-on logs, review shift closings, deposits and guest responses daily.
• Attend meetings and communicate resort activities to the team.
• Assist in Front Desk budgeting and labor scheduling based on business needs.

Skills

Front Desk Experience

Supervisory Experience

Guest Service

Communication Skills

Multitasking

Hospitality Standards

Telephone Etiquette

Tools

PBX System

Computer Skills

Job description

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.Join the team and love your job!The team at Margaritaville Lake Resort is here to create and deliver fun and escapism for our guests, and that experience begins at the Front Desk. With good pay, extensive benefits and a family atmosphere, we are seeking a strong leader to drive the Front Desk team to service excellence every day.Job Type: Full TimePay $ 17.00 per hourAge Requirement: Must be at least 18 years of ageReports to: Front Desk Manager/Front Office Manager/Assistant General ManagerThe Front Desk experience will form the first and last impression of our guests and it’s your goal to ensure that we not only meet, but exceed, the expectations of our internal and external customers.Responsibilities include:Must have at least 1 year of previous Front Desk experience and at least 1 year of previous management or supervisory experience.All of the responsibilities of a Front Desk Agent, Front Desk Rooms Controller and PBX Operator (a job description for each of these positions can be provided upon request).Increase level of guest satisfaction by delivery of an exceptional product through employee development.Read the pass on logbook and white boards daily and take action accordingly.Oversee a staff of up to 10 people. Assign, coordinate, and supervise work activities of Front Desk Agents and PBX Operators.Ensure Front Desk Agents end of day reports are completed including; shift closings, deposits, refunds, miscellaneous charges and guest responses.Perform house counts and review daily arrivals, identify potential problems with rooms’ activity and take appropriate action.Provide information and direction to staff to achieve 100% occupancy.Prepare the Daily Scoop Sheet to communicate resort activities.Review out of order rooms daily to determine status and estimated date to return room to inventory.Attend meetings as appropriate; stand up, staff, pre-con, holiday planning and any special meetings.Respond and resolve guests’ requests, complaints or questions in a courteous and timely manner.Assist in the development of the annual Front Desk Budget and assist to manage labor (scheduling) and expenses (inventory) based on both business and budget throughout the year.KNOWLEDGE, SKILLS & ABILITIESPersonal SkillsMaintain hospitality standards; enthusiastically greet guests, make eye contact, smile, engage in polite conversation, use the guest’s name, thank them and invite them back!Has “a smile you can hear”. Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport and projects professional tone.Has great attention to detail, ability to accurately report information and works well under pressure in a fast-paced environment.Ability to scrupulously follow all Driftwood and Margaritaville Lake Resort policies and procedures.Is organized and able to prioritize workload; able to multi-task for the benefit of quality servicesHas superb communication skills; oral and written, ability to handle difficult people.Initiates communication or dialogue with management staff when processes, tasks, instructions etc. are not clear.Takes pride in a job well done.Has great attention to detail and works well under pressure in a fast-paced environment.Cooperate with employees from all departments.Is conscientious of and preserves hotel personnel and guest security, property and privacy at all timesMust have a comprehensive knowledge of the English language to be able to effectively communicate with guests, associates and vendors.Must have a flexible schedule and be available days, nights, weekends and holidays.Must have good computer skills; typing 40 words per minute or more preferred.Adheres to the dress code as outlined in the Driftwood Hospitality Associate HandbookPHYSICAL DEMANDSWriting, typing, walking, bending, stretching, repetitive motions and standing for long periods sometimes in excess of 8 hours with only a half hour lunch break.Occasional pushing, pulling, lifting and carrying of up to 25 pounds.Hearing; communication with guests and staff, audible alarm systems.Specific vision abilities required include visual acuity; near/distance vision and the ability to see color.Benefits401(k)Disability insuranceEmployee assistance programHealth insuranceLife insurancePaid time offRoom DiscountsEmployee Food and Beverage DiscountsEEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.