Assistant Front Desk Manager

East West Hospitality; Colorado; On-site; USD 68,000 - 72,000; Full time

Job summary

A leading hospitality management company seeks an Assistant Front Desk Manager in Snowmass Village, CO. The role involves overseeing front desk operations, ensuring memorable guest experiences, and training staff. Candidates should have significant customer service and leadership skills, with a preference for a Bachelor’s degree. Competitive pay and various benefits are offered.

Benefits

Health Insurance

Dental, Vision, & Accident Insurance

Life Insurance

Ski Pass or Equivalent Bonus

401(K) Plan with Employer Match

Paid Time Off & Paid Sick Time

Career Development Trainings

Discounts at Eye Pieces

Sabbatical Program

$500 Referral Program

Employee Assistance Program

Qualifications

• 2-5 years of customer service experience in hospitality.
• At least 1 year in a supervisory role.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Provide attentive, friendly service to guests.
• Train and motivate front-line staff.
• Resolve guest inquiries and complaints promptly.
• Assist guests with activity bookings and reservations.
• Support Guest Services Manager with staff scheduling.

Skills

Customer service

Leadership

Interpersonal skills

Conflict resolution

Education

High School Diploma or equivalent

Bachelor’s Degree preferred

Job description

Assistant Front Desk Manager

Snowmass Mountain Lodging is looking for an Assistant Front Desk Manager. If you have an outgoing attitude and an outstanding work ethic, we would love to meet you!

Position Summary

Assistant Guest Service Manager supports a department head by ensuring excellent guest experience and efficient front-end operations, involving staff training, guest issue resolution, managing front-end procedures, and collaborating with other departments to meet business goals and uphold service standards. This role often requires a flexible schedule and strong leadership, coaching, and interpersonal skills to motivate and guide guest service teams.

Essential Duties and Responsibilities

• Provide attentive, friendly service to ensure every guest has a memorable stay from arrival to departure.
• Lead, train, and motivate front-line staff while evaluating performance and supporting their development.
• Oversee daily front desk and guest service operations, resolving guest inquiries, complaints, and concerns promptly.
• Act as the go-to resource for guests, assisting with activity bookings, restaurant reservations, transportation, and coordinating with other departments for seamless experiences.
• Support the Guest Services Manager with staff scheduling, performance reviews, inventory, and managing on-site billing and transactions.

Location

Snowmass Mountain Lodging, Managed by East West Hospitality - Snowmass Village, CO

Start Date

ASAP

Employment Type

Full Time, Seasonal

Pay Rate

$68k- $72k

Posting Closes

10/31/2025 (or until filled)

Minimum Requirements

• Bachelor’s Degree preferred. High School Diploma or equivalent required.
• Experience for an Assistant Guest Services Manager position typically includes two to five years of customer service experience in the hospitality industry, often with at least one year spent in a supervisory role. Extensive hands-on experience and strong leadership skills are crucial for this role.
• Strong leadership and team management skills.
• Excellent customer service, interpersonal, and communication skills.
• Ability to resolve conflicts and manage guest issues effectively.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Experience in a guest service or leadership role is often a prerequisite.

Benefits & Perks

• Health Insurance - Choose from three plans!
• Dental, Vision, & Accident Insurance
• Life Insurance
• Ski Pass or Equivalent Bonus
• 401(K) Plan with Employer Match
• Paid Time Off & Paid Sick Time
• Career Development Trainings
• Discounts at Eye Pieces
• Sabbatical Program
• $500 Referral Program
• Employee Assistance Program

At East West our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.

We hope you’ll consider joining us! Visit our website to learn more about East West at Join the East West Family of Companies