Assistant Food Service Manager

Shaw’s and Star Market; Burlington (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive wages

Associate discounts

Health benefits (Medical, Dental)

Job summary

Albertsons Companies in Burlington, MA is seeking an Assistant Food Service Manager to oversee daily operations of the Food Service Department, drive sales, and ensure high standards for food safety, merchandising and service.

You will lead a team in a fast-paced environment, train and coach associates, manage schedules, control inventory, and uphold company policies while delivering an exceptional customer experience.

Qualifications

• Strong customer-service mindset with a passion for food quality.
• Effective leadership, coaching, and communication skills.
• Ability to lead in a fast-paced, high-volume environment.

Responsibilities

• Oversee daily operations of the Food Service Department with a focus on customer service, food quality, and readiness.
• Create a fast, friendly, customer-first environment and address questions and special requests.
• Assist with merchandising plans, planograms, promotions, and seasonal programs.
• Oversee food preparation, packaging, stocking, display presentation and product quality to company standards.
• Maintain appealing service case, grab-and-go, and hot case displays.
• Assist with ordering, inventory, shrink, production logs, and waste reporting.

Skills

Customer service

Leadership

Merchandising

Food safety

Job description

Why choose us?

Are you ready to take the next step in your leadership career? Join us for an exciting opportunity as an Assistant Food Service Manager, where fresh food, customer service, and operational excellence come together.
At Albertsons Companies, we are looking for team-focused managers who are passionate about food quality, people, and performance. As an Assistant Food Service Manager, you will help oversee daily department operations, drive sales, and ensure high standards for food safety, merchandising, and service. This role offers a fast-paced, hands-on environment where your team-building skills and attention to detail directly impact customer satisfaction and department success.

Bring your flavor

Building the future of food and well-being starts with fresh, delicious food and great service. Bring your passion for food operations, merchandising, and team leadership to a role where you set the standard for quality, support your associates, and deliver an exceptional food service experience customers can trust and enjoy every day.

Main Responsibilities

• Help oversee daily operations of the Food Service Department with a strong focus on customer service, food quality, and department readiness
• Create a fast, friendly, customer-first environment and resolve customer questions, concerns, and special requests
• Assist with executing merchandising plans, planograms, promotional sets, and seasonal programs
• Help oversee food preparation, packaging, stocking, display presentation and product quality in accordance with company standards.
• Help maintain full, fresh, and visually appealing service case, grab-and-go, and hot case displays
• Assist with managing ordering, inventory, shrink, production logs, and waste reporting
• Assist with building and managing schedules aligned with sales volume and labor targets
• Help with training, coaching, and developing associates while promoting teamwork and accountability
• Ensure strict compliance with food safety, sanitation, temperature controls, and regulatory requirements

Soft Skills

We are looking for candidates who possess the following:

• Strong customer-service mindset with a passion for food quality
• Effective leadership, coaching, and communication skills
• Strong organization, time management, and problem-solving abilities
• Ability to lead in a fast-paced, high-volume environment

Competencies

• Food service operations, merchandising execution, and customer service leadership.
• Labor planning, scheduling, and performance management
• Inventory management, ordering, and shrink control
• Food safety, sanitation, and compliance oversight

Knowledge

• Food safety standards, sanitation practices, and equipment operation
• Merchandising, inventory management, and customer service best practices.
• Store systems, ordering platforms, and basic computer applications

Abilities

• Ability to review sales, labor, and shrink data to support planning and prioritization
• Ability to train, coach, and develop associates
• Ability to lift up to 50 lbs. and work in hot and cold temperature environments
• Ability to safely operate slicers, ovens, knives, scales, and cleaning tools
• Travel requirements: None
• Other requirements: Flexible availability including early mornings, evenings, weekends, and holidays; reliable attendance; compliance with company policies, food safety standards, and the Code of Business Conduct

We Also Provide a Variety Of Benefits Including

• Competitive wages paid weekly
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values

A copy of the full job description can be made available to you.