Assistant Financial Aid Office-PRN

Hackensack Meridian Health; Edison (NJ); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Paid leave

Tuition reimbursement

Retirement benefits

Job summary

Hackensack Meridian Health's JFK Muhlenberg Harold B. and Dorothy A. Snyder Schools seek a Financial Aid Counselor to advise students and families on aid programs, eligibility, and disbursement. This role requires strong communication and robust knowledge of federal and state policies governing aid.

The counselor will assist with FAFSA questions, award packages, and verification, while collaborating with Enrollment Services to support student success and access to resources.

Qualifications

• BA/BS degree with at least two years of Financial Aid experience.
• Five years experience can substitute for degree.

Responsibilities

• Counsel students and families on financial aid options, FAFSA, and eligibility.
• Explain verification, aid types, and costs of attendance.
• Generate and review award letters; verify federally and institutionally selected students.
• Assist with enrollment services and respond to questions from students, parents, and staff.

Skills

Communication skills

Customer service

Cultural sensitivity

Team collaboration

Problem solving

Education

Bachelor's degree in Finance or related field

Two years financial aid experience

Tools

PeopleSoft Campus

Microsoft Office

Google Suite

Student records systems

Job description

About JFK Muhlenberg And Snyder Schools

The JFK Muhlenberg Harold B. and Dorothy A. Snyder Schools, an entity of Hackensack Meridian Health in Plainfield, New Jersey, offers accredited programs in nursing and medical imaging. As part of a larger healthcare system, the schools offer a supportive learning environment with expert faculty and resources. In partnership with Union College, students in the nursing, radiography, and diagnostic medical sonography programs can earn an associate in science degree in addition to a diploma in their chosen field. The School of Nursing provides multiple tracks, including generic, accelerated, and LPN-to-RN options, while the School of Medical Imaging prepares students for their board exams through comprehensive coursework and clinical rotations.

Job Summary

Counselors provide integrated student services to JFK SONMI students, families, and staff in the main area of Enrollment Services. The Counselor position requires an in-depth understanding of and training on institutional, federal and state policies regulating financial aid, academic records, registration, and student account billing. Additionally, Counselors are equipped with a broad knowledge of campus resources and services. As a vital resource for the JFK SONMI community, it is essential for counselors to provide outstanding customer service. Counselors must exhibit excellent problem-solving skills and independent professional judgement when resolving diverse community. Additionally, Counselors engage in sensitive conversations related to academic success and financial matters. Counselors may be asked to serve on various committees, engage in professional development and provide campus and community outreach.

Counseling, Advising and Processing (90%)

• Counsel, advise, investigate, problem-solve, and resolve questions and issues from current and previous students, parents, staff, academic departments, other third parties, and the public.
• Provide advising to students and parents with in-depth financial aid questions concerning FAFSA applications. Explain verification, financial aid eligibility and disbursement of aid, as well as cost of attendance figures, difference and benefits of different aid types and estimated family contribution.
• Counsel students on a variety of issues to include financial aid, billing, and payments.
• Counsel students on requirements for various aid programs such as Pell, Federal work-study, Loans and NJ State TAG awards.
• Advise students and parents on the availability of student aid, types of student aid, processing procedures and other consumer information as it relates to student aid.
• Package students using federal, institutional and state guidelines and ensure that award letters are generated, reviewed and processed timely.
• Responsible for verification of federally and institutionally selected students. This includes collecting, reviewing and correcting financial information and forms submitted by parents/students.
• Resolution of federal C-flags that result from mismatches for citizenship, alien status, Loan Default, UEH, etc.
• Resolve discrepancies in submitted financial aid information with parents and students.
• Counsel students/parents on the financial aid process, verification criteria and ways to finance their education.
• Review academic progress and monitor changes that will affect federal/state aid eligibility each semester.
• Other duties as assigned.

Community Outreach & Other Duties as Assigned (10%)

• Present orientation and other related presentations to students, parents, and other JFK SONMI staff.
• Attend as needed Admitted Student Days, Open Houses, Admission events, New and Transfer Student Orientations, etc.
• Serve on committees as needed.
• Events can include evening and weekend hours.
• Complete other duties as assigned.

Qualification Standards

Required

• BA/BS degree with at least two years of Financial Aid proven experience.
• Candidates with at least Five years of proven experience in Financial Aid with a combination of some education and experience can substitute for a degree.

Preferred

• Excellent oral and written communication skills; ability to write clear, concise letters using effective writing skills.
• Sensitive to cultural diversity and ability to communicate and interact effectively with people of all ages and identities.
• Proven ability to work effectively as a team member.
• Ability to analyze and interpret data and make independent decisions, responsible for decisions.
• Highly motivated, focused, and results oriented.
• Ability to meet expectations in a fast-paced and dynamic, customer-oriented environment.
• Must be able to effectively present information and represent the school at outreach events, both on-and off-campus which can include evening and weekend hours and possibly travel.
• Student financial aid experience preferred
• Knowledge of and experience with PeopleSoft Campus, including institutional policies, procedures, and processes a plus.
• Demonstrated project management and public speaking skills.
• Working knowledge of Microsoft Office, Google Suite (Gmail, Drive, Docs, etc.), student records, financial aid software (PeopleSoft Campus), COD, HESAA, ELM, FPP, NSLDS, EdConnect.

Minimum rate of $23.13 Hourly

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to Labor Market Data Compensation is benchmarked against market data to ensure competitiveness. Experience Years of relevant work experience. Education and Certifications Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills Demonstrated proficiency in relevant skills and competencies. Geographic Location Cost of living and market rates for the specific location. Internal Equity Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.