Assistant Facilities Manager

OCS; Columbia (SC); On-site; USD 42,000 - 61,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Retail Perks With our Hapi app

Professional Growth

Flexible Pay Access via Wagestream App

Job summary

OCS UK & Ireland is seeking an Assistant Facilities Manager to support the delivery of integrated FM services across client sites. You will help manage several service lines, ensuring operations run efficiently, safely and in line with contracts and SLAs.

The role involves working with the contract management team, driving performance, and occasionally visiting other Midlands sites. Strong communication, budgeting, and workforce planning skills are essential to success.

Qualifications

• Experience in facilities management or similar operational environment.
• Experience supporting delivery of multi-service line operations.
• Good understanding of KPIs, SLAs and service performance management.
• Strong budgeting and cost-control experience.
• Excellent communication and relationship-building skills.

Responsibilities

• Support the day-to-day management of site operations, ensuring all service areas are staffed and operating effectively.
• Oversee delivery across multiple service lines: Technical Services, Cleaning, Workplace Services, Porterage, Hospitality, Helpdesk, Mail Room and other ad hoc services.
• Ensure audits, compliance checks and daily tasks are completed in line with procedures.
• Monitor KPIs and SLAs, taking action to meet contractual standards.
• Collate reporting to support contract administration and performance management.
• Assist with recruitment and workforce planning to ensure optimal staffing levels.
• Build and maintain strong client relationships as a key day-to-day contact.
• Identify and resolve operational issues with a proactive, solution-focused approach.

Skills

Facilities management experience

Multi-service line operations

KPI / SLA management

Budgeting / cost control

Strong communication

Team supervision

Proactive problem-solving

MS Office

Education

Degree in facilities management or related

Tools

MS Office

Job description

About The Role:

As an Assistant Facilities Manager at OCS, you will play a key role in supporting the delivery of integrated Facilities Management (FM) services within a client environment. You will oversee a range of service lines, ensuring operations are delivered efficiently, safely and in line with contractual requirements and service level agreements.

About The Role:

As an Assistant Facilities Manager at OCS, you will play a key role in supporting the delivery of integrated Facilities Management (FM) services within a client environment. You will oversee a range of service lines, ensuring operations are delivered efficiently, safely and in line with contractual requirements and service level agreements.

Working closely with the wider contract management team, you will help drive service performance, support continuous improvement and build strong working relationships with both colleagues and clients.

Although this role is based out of our Cambridge Brooklands site, there will be occasions when travel to other sites in the midlands is required, normally once a month.

Working Hours:

Monday to Friday, 0800-1700

As part of your role, your key responsibilities will include, but are not limited to:

• Support the day-to-day management of site operations, ensuring all service areas are fully staffed and operating effectively. This will include covering sites
• Oversee delivery across multiple service lines, including Technical Services, Cleaning, Workplace Services, Porterage, Hospitality, Helpdesk, Mail Room and other ad hoc services
• Ensure all audits, compliance checks and daily operational tasks are completed in line with procedures
• Monitor performance against KPIs and SLAs, taking action to ensure contractual standards are consistently met
• Collate and provide reporting, supporting contract administration and performance management
• Support financial performance by maintaining control of budgets, costs and resource allocation
• Assist with recruitment and workforce planning to ensure optimal staffing levels
• Build and maintain strong client relationships, acting as a key point of contact for day-to-day queries
• Identify and resolve operational issues, taking a proactive and solution-focused approach

The ideal candidate should meet the following criteria:

• Right to Work in the UK.
• Previous experience in a Facilities Management or similar operational environment
• Experience supporting the delivery of multi-service line operations
• A strong understanding of KPIs, SLAs and service performance management
• Good knowledge of financial processes and cost control within an operational setting
• Strong organisational and planning skills, with the ability to manage competing priorities
• Experience supervising or supporting operational teams
• A proactive, customer-focused approach with strong problem-solving skills
• Excellent communication skills, with the ability to build relationships at all levels

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer : Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth : 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay : Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.