Assistant F&B Operations Manager

Kessler Collection; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Grand Bohemian Orlando, Autograph Collection, a luxury boutique hotel in Downtown Orlando’s Arts District, seeks an Assistant Food & Beverage Manager. You will assist department heads across outlets and banquets, ensuring top-quality service and adherence to health, safety, and alcohol standards.

In this role you will train, supervise, and coach staff, coordinate guest interactions, and work with vendors to maximize guest satisfaction and profits in a vibrant hospitality environment.

Qualifications

• Read, write and speak English.
• Prefer 1–2 years of fine dining and/or hotel F&B experience.
• Food/Beverage Service Worker Permit, where applicable.
• Ability to communicate effectively with the public and other employees.
• Meet minimum age requirement of jurisdiction.
• Previous supervisory/management skills and experience.
• Requires 8th grade math level.
• Requires high school reasoning level.
• Requires 12th grade language use level.
• No employee will pose a direct threat to the health/safety of self or others.

Responsibilities

• CUSTOMER SERVICE: Maintain customer satisfaction as the driving philosophy of the F&B department. Personally demonstrate a commitment to customer service by inquiring about service quality and responding promptly to guest needs. Promptly handle guest complaints. Fill in for staff when necessary to ensure customer satisfaction.
• FINANCIAL: Manage department within budget. Accurately forecast revenues/expenses. Assist in preparing annual departmental budget that accurately reflects the department’s operations plan. Anticipate revenue/cost problems and report discrepancies to F&B Director.
• PEOPLE: Manage people according to Davidson’s values. Manage human resources functions of F&B department including recruiting, orientation, training, performance reviews, pay and recognition programs to maintain a skilled and motivated workforce.
• QUALITY: Know the general operations of department and how all hotel departments work together to achieve business objectives and to meet customer expectations.

Skills

English proficiency

Communication skills

Supervisory experience

Staff training

Job description

Grand Bohemian Orlando, Autograph Collection, a luxury boutique hotel in Downtown Orlando’s Arts District, seeks an Assistant Food & Beverage Manager. You will assist department heads across outlets and banquets, ensuring top-quality service and adherence to health, safety, and alcohol standards.

In this role you will train, supervise, and coach staff, coordinate guest interactions, and work with vendors to maximize guest satisfaction and profits in a vibrant hospitality environment.