Assistant Executive Housekeeper/Room Attendant

TownePlace Suites Leesburg; Leesburg (FL); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) with match

Hotel discounts

Career growth

Volunteer time

Lifestyle discounts

Job summary

Naples Hotel Group is seeking an Assistant Executive Housekeeper in Leesburg, FL. You will lead the housekeeping team, oversee guest rooms, public areas, laundry, and supply storage, and drive guest satisfaction while upholding our brand standards.

You will train staff, supervise shift activities, and collaborate with other departments to fulfill service requests. The role requires a professional appearance and flexibility, including weekends and holidays.

Qualifications

• Minimum of 2 years of housekeeping experience, preferably in hotel/resort.
• Previous supervisory or lead experience is highly preferred.
• Strong verbal and written communication skills for interdepartmental interaction.
• Basic computer skills including email, word processing, and housekeeping systems.

Responsibilities

• Conduct daily property walks to inspect cleanliness of guest rooms and public areas.
• Delegate daily room assignments and distribute task lists to staff.
• Respond to front desk requests and assign tasks accordingly.
• Inspect rooms for quality and adherence to brand standards.
• Maintain and report status of rooms to the front desk.
• Assist with inventory of linens and cleaning supplies.

Skills

Housekeeping

Supervision

Communication

Computer Proficiency

Tools

Quore

HotSOS

Job description

Comprehensive Benefits Package for Full-Time Employees

• Paid Time Off: 2 weeks of vacation in the first year and 4 sick days per year
• Comprehensive health, dental, and vision insurance, plus disability and life coverage
• 401(k) with employer match
• Exclusive global hotel discounts
• Career growth opportunities across our hotel portfolio
• Additional perks including paid volunteer time and lifestyle discounts

Job Overview:

In the absence of the Executive Housekeeper, the Assistant Executive Housekeeper leads our Housekeeping Team in delivering a clean and comfortable stay for each guest. The Assistant Executive Housekeeper oversees all facets of housekeeping including guest rooms, public areas, laundry, and department storage and work areas. You will be focused on optimizing each guest’s experience by living out our company purpose of “hospitality from our family to yours"

Job Responsibilities:

• Conduct daily property walks to inspect the condition and cleanliness of guest rooms, hallways, and public areas.
• Clean Rooms when business demands need it
• Break out daily room assignments and distribute task lists to housekeeping team members.
• Respond to special requests from the front desk (e.g., early check-ins, late check-outs, extra towels) and assign tasks accordingly.
• Inspect cleaned rooms for quality assurance and adherence to brand standards.
• Accurately report the status of guest rooms to the front desk team.
• Maintain and oversee daily, weekly, and monthly inspection programs to ensure cleanliness and brand compliance.
• Prepare and submit the Daily Suite Report, identifying and explaining discrepancies between suites rented and cleaned.
• Assist the Executive Housekeeper with inventory of linens, amenities, and cleaning supplies.
• Train and onboard new housekeeping associates in cleanliness standards, procedures, and safety practices.
• Supervise housekeeping staff throughout the shift to ensure carts are stocked, tasks are completed, and standards are upheld.
• Ensure team members maintain a professional appearance, including proper uniform and visible name tags.
• Greet all guests encountered during the shift with a friendly and professional demeanor.
• Follow all hotel procedures for lost and found items.
• Collaborate with other departments to fulfill service requests and resolve guest issues.
• Follow all company policies and safety procedures; promptly report accidents, injuries, or unsafe conditions to management; and complete assigned safety trainings and certifications.
• Must maintain a professional appearance in accordance with company standards.
• Additional responsibilities may be assigned as needed to meet evolving business demands.

Job Qualifications:

• Minimum of 2 years of experience in housekeeping, preferably in a hotel or resort environment.
• Previous experience in a supervisory or lead role is highly preferred.
• Strong verbal and written communication skills to interact with team members and other departments.
• Basic computer proficiency, including the ability to use email, word processing software, and property management or housekeeping systems (e.g., Quore, HotSOS).
• Excellent organizational and time management skills with a strong attention to detail.
• Ability to train and guide team members in cleaning standards and safety procedures.
• Must be able to work a flexible schedule, including weekends and holidays, based on hotel needs.
• Bilingual (English/Spanish) is a plus, but not required.

Physical Demands:

• Must be able to lift, push or pull up to 50 pounds.
• Requires frequent standing, walking, bending, stretching, pushing, lifting, and pulling for extended periods throughout the shift.
• Manual dexterity to operate and use standard office equipment such as phones, computers, and tablets.
• Ability to work in a fast-paced environment with frequent interruptions.
• Must be able to perform duties with a high level of attention to detail in a physical

Source: Naples Hotel Group