Assistant Executive Housekeeper (Hampton Inn by Hilton- Lumberton, NC)

Hampton Inn by Hilton- Lumberton, NC; Lumberton (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Hampton Inn by Hilton- Lumberton, NC is seeking an Assistant Executive Housekeeper to lead daily housekeeping operations, ensure guest rooms and public areas meet Hilton QA standards, and supervise team members.

You will manage schedules, coordinate with front desk, maintain supplies, train staff, and uphold safety and cleanliness to deliver consistent, high-quality hospitality.

Qualifications

• High School diploma or general education degree (GED) is desired, but not essential.
• Previous related experience – housekeeping, hospitality, cleaning service, supervision - strongly preferred.

Responsibilities

• Seek opportunities to exceed guest and team member’s expectations.
• Maintain safety and security at all times – security and privacy of guest suites, fire safety, laundry chutes, storage rooms and stair wells.
• Inspect, maintain or consistently clean assigned rooms/suites to the standards of cleanliness for Hilton QA standards.
• Supervise and assist with laundry operations.
• Assist with Lost & Found operations, coordination with Front Desk and guests.
• Deep cleaning and special projects as assigned by Manager.

Skills

Team collaboration

Leadership

Communication skills

Attention to detail

English literacy

Education

High School Diploma or GED

Job description

Position Summary:Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodation, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!The critical function of any hotel is to provide a reliable, comfortable, accurate, trouble-free experience in sleeping accommodations. Responsible for helping to achieve ongoing guest satisfaction and team goals through training, supervision and assistance to the housekeeping team. Includes maintenance, upkeep, and cleanliness of rooms, following procedures for stay-over and new guest and deep cleaning projects, in accordance with Health Department, Hampton Inn & Suites and Hilton Worldwide brand and hotel guidelines. Interact with and respond to any guest needs in a professional and gracious manner consistent with the Hampton Inn & Suites Mission Statement. Be alert to the preferences of each guest in the assigned suites, so that the hotel can meet and exceed their expectations during their stay and earn their loyalty through superior hospitality and service. Respect the security of the guest and safety of all individuals at all times.The Assistant Executive Housekeeper understands his/her leadership role within the department and hotel, as well as the entire hotel team, Hampton Inn, and Hilton Worldwide brands in general. Exemplifies the qualities of a hospitality leader: professional and properly uniformed appearance, dependable, punctual and demonstrates personal integrity. The Assistant Executive Housekeeper is familiar with all applicable Hampton and Hilton Worldwide and hotel standards of operation, so that he/she can direct and lead operations, coordinate supplies and purchasing and maintenance of the hotel in an “Outstanding” condition and inspection readiness.The Assistant Executive Housekeeper understands the role of each position and individual in the department, and the overall daily and weekly duties of the department within the total hotel operation. The AssistantExecutive Housekeeper is familiar with all departments within the hotel and their responsibilities. The Assistant Executive Housekeeper is able to make all operating decisions within the department, exercises good judgment and recognizes when to go to another manager for support or guidance.ESSENTIAL JOB FUNCTIONS:Seek opportunities to exceed guest and team member’s expectations.Maintain safety and security at all times – security and privacy of guest suites, fire safety, laundry chutes, storage rooms and stair wells.Cleansers, bleaches, and detergents can be hazardous if handled inappropriately – train staff in safe handling, know MSDS organization.To understand all Health Department standards of room/suite cleanliness – use of sanitizer, cleansers; handling of glassware; refrigerators & microwave ovens; linens.Complete all essential training within 7 days of hire, other hotel orientation needs within 30 days. Support the department manager in insuring that all department employees also follow this schedule.Inspect, maintain or consistently clean assigned rooms/suites to the standards of cleanliness for Hilton QA standards.Attention to detail – rooms / suites must be attractive and neat as well as extremely clean; all guest supplies must be presented in the correct quantities and in the correct location and presentation.Follow hotel procedures for daily operating supplies, linens, amenities.Supervise and maintain shelf organization in the storerooms; inventory and ordering of supplies.Supervise and assist with removing trash and dirty linens from rooms/suites, monitor condition of floors.Report maintenance problems or complete work repair orders.Spot cleaning walls, carpets, light fixtures, etc.Supervise and assist with laundry operations.Assist with Lost & Found operations, coordination with Front Desk and guests.Deep cleaning and special projects as assigned by Manager.Certain uniform components are issued by the hotel (nametag). Hotel issued items should be worn only during hotel shifts. For safety purposes non-slip shoes are required.ADDITIONAL RESPONSIBILITIESOur hotel’s primary goal is to provide hospitality and exceed guest expectations for levels of service, quality, consistency and attention to detail – all team members are evaluated against this standard. A hotel operates 365 days a year, 24 hours a day. During the course of your scheduled shift, you may be asked to assist in areas of the hotel outside of your typical work areas.EDUCATION AND EXPERIENCEHigh School diploma or general education degree (GED) is desired, but not essential.Previous related experience – housekeeping, hospitality, cleaning service, supervision - strongly preferred.3.KNOWLEDGE, SKILLS, ABILITIESWork well with other team members and departments.Demonstrates sound judgment and decision making at all times.Show personal leadership and communication skills that motivate, direct, and coach team members in a constructive manner that strengthens the team.Understands and communicates daily work assignments – suite numbers, tasks, stay-over, due-out, etc.Effectively communicate with hotel guests, clients, and other departments, utilizing courtesy, tact and diplomacy.Possess an eye for detail, so that our facilities and suites are maintained in a “like new” conditionSafely move furnishings, carts and supplies.Follow directions accurately and efficiently.Read & write English and perform mathematical computations such as adding, multiplyingPHYSICAL/MENTAL DEMANDSWhile performing the duties of this job, the employee may be required to stand, walk, carry, talk, listen and coordinate with other team members. The employee may be required to be on his / her feet for a large portion of the day / shift. Duties may require that the employee stoop, kneel, or crouch; reach with hands and arms; use hands to manipulate tools or controls; be able to lift and / or move heavy objects including chairs, tables, carts / caddies and other furnishings; must be able to lift approximately 20 pounds overhead.Must be able to sustain focus and attentiveness for extended periods of time.Must be able to plan several steps ahead, always being ready to move on to the next task within each room / suite or shift.Physical and Mental Demands and the Environmental FactorsOccasional (1 – 33% of the time)Frequent (34 – 66% of the time)Constant (67 – 100% of the time)_C__ Requires bending or twisting_C__ Requires walking and running_F__ Requires kneeling, crouching, stooping or crawling_C__ Requires repetitive movement_C__ Requires standing_C__ Requires using hands to handle, control, or feel objects, tools or controls_O__ Requires working outside in all types of weather conditions_ O__ Subject to cuts, burns, and bruisesWORKING CONDITIONSLaundry / Housekeeping environment, including washing machines, dryers, cleaning chemicals and bleach products.Guest suites / rooms, elevators, meeting rooms, lobby, restroom, and other public areas of the hotel.A flexible schedule can vary from week to week; must be available to work on weekends and holidays.