Assistant Executive Director

Cogir USA; Wilmington (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

Cogir Senior Living in North Carolina seeks an Assistant Executive Director to partner with the Executive Director on daily operations, P&L, and serving as the community's sales leader and HR point of contact.

You will oversee front desk staff, recruit, hire, onboard, and manage staff; lead retention efforts; ensure regulatory compliance and resident satisfaction; manage budgets and participate in tours and events.

Qualifications

• Bachelor's degree required in business, human services, gerontology, or related field.
• Minimum 5 years in retirement housing, hospitality, or healthcare management in a leadership role.
• Proven sales history and ability to meet financial goals.
• Excellent communication and team leadership skills.
• Familiarity with CRM, ATS, HRIS, and related software.
• Valid driver’s license.

Responsibilities

• Oversee day-to-day operations and be the main contact for staff, residents, prospects, and partners.
• Direct oversight of front desk staff; train and develop the team.
• Support recruitment and maintain a high-performing staff environment.
• Manage hiring, promotions, discipline, and retention of personnel.
• Lead onboarding for new hires and orient staff.
• Provide leadership for staff and residents; resolve issues proactively.
• Oversee maintenance programs and regular inspections of facilities.
• Foster staff creativity to deliver high-quality, economical services.
• Maintain high resident satisfaction and up-to-date records.
• Ensure regulatory compliance and create a safe living/working environment.
• Support resident care programs and budget/cash flow management.
• Participate in in-house tours and events; act as Cogir liaison for corporate.

Skills

Leadership

Sales & revenue

Budgeting

Staff development

Communication

On-call availability

Education

Bachelor's degree in business, human services, gerontology, or related field

Tools

CRM

ATS

HRIS

Job description

Description

THE COMPANY

Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth-focused environment for our team members.

At Cogir, our culture is rooted in the core values of human focus, creativity, and excellence, which inspire us to continuously improve and achieve excellence in all we do. Join us in our mission to enrich the lives of our residents while building a meaningful and fulfilling career!

WHAT WE OFFER

• Competitive salary, bonus, and growth opportunities.
• Health, Dental, Vision, and Life Insurance.
• 401K with company match.
• Paid Vacation, Holidays, and Sick Leave.
• Employee Assistance Program,
• Generous Employee Referral Program and more.

POSITION SUMMARY

The Assistant Executive Director (AED) supports the Executive Director with planning, implementing, and evaluating all operations and managing the community's day-to-day operations, including P&L responsibility and serving as the community's sales leader and HR point of contact.

KEY RESPONSIBILITIES

• Assist with all operations, acting as a point of contact for all staff, residents, prospects, community organizations, government agencies, and the public.
• Direct oversight over the front desk staff, including training, supervision, and staff development.
• Support recruiting efforts across all departments, creating and maintaining a highly functioning team environment.
• Oversee all hiring, promotions, disciplinary actions, and termination of employment of employees with attention paid to consistency in the selection
• and retention of quality personnel.
• Lead new hire onboarding initiatives.
• Assist in providing leadership for staff and residents; proactively solves problems and issues.
• Assist in maintaining buildings, grounds, and property through the oversight of preventative maintenance systems and programs, and frequent inspections.
• Assist with fostering creativity among staff to deliver the highest quality and best services to residents in the most economical manner possible.
• Maintain a high degree of resident satisfaction through consistently delivering high-quality services.
• Ensure resident records and charting are current and up to date.
• Maintain positive working relationships with all residents, resident family members, employees, and the business community.
• Comply with all local, state, and federal regulations and focus on creating a safe working and living environment.
• Understand the community's care regulations and support the resident care program.
• Execute the renewal-retention program with existing residents.
• Assist with managing the community’s budget and cash flow, maintaining accountability, aggressively anticipating, and minimizing negative budget variances and deficits.
• Participate in “in-house” sales activities, including prospective resident tours and special events.
• Act as the second property contact for the Cogir Senior Living corporate staff, maintaining positive relationships.
• Assist with maintaining current departmental policies, procedures, and licenses per company, federal, state, and local requirements.

Requirements

CANDIDATE QUALIFICATIONS

Education:

• A bachelor's degree in business, human services, gerontology, or a related field is required.

Experience, Competencies, and Skills:

• At least five (5) years of experience in retirement housing, hospitality, or healthcare management in a leadership role, preferably in a business office, operations, or HR capacity.
• Successful history of building sales and meeting financial goals.
• Knowledge of various computer systems, including CRM, ATS, HRIS, and computer applications, is preferred.
• Keen attention to detail, ability to manage time effectively, strength in initiative, and problem-solving skills.
• Excellent communication skills and the ability to motivate.
• A positive team player mentality and passion for serving seniors!
• Capacity to participate in on-call and weekend rotation.
• Must possess a valid driver's license.

LICENSURE

• Current, active Nursing Home Administrator license in North Carolina is required and must remain in good standing.
• Must meet all federal and state requirements applicable to the administrator of record for a skilled nursing facility.
• Must possess a valid driver’s license.