Assistant Event Manager (PT)

Social Solutions Global; Boston (MA); Sur place; USD 23 000 - 29 000; Temps partiel

Résumé du poste

Bonterra is seeking on-site support staff for on-site events across multiple markets. This part-time, seasonal role requires travel within a 125-mile radius of the home market and complete on-site attendance for long event days (10–12 hours).

Candidates must be located near one of the listed markets to be considered. Responsibilities include managing OneCause technology on-site, coordinating with Event Managers and staff, and ensuring the software is fully utilized to maximize event revenue.

Qualifications

• 2+ years of in-person customer service experience.
• Comfortable using web-based software and mobile devices (iPhone/Android).
• Basic knowledge of setting up and troubleshooting hardware (iPads/laptops/smartphones).
• Exceptional communication, including written and verbal.
• Highly organized with the ability to meet multiple deadlines.

Responsabilités

• Support the successful execution of customer events through on-site management of OneCause technology.
• Work with OneCause staff including Event Managers, Onsite Support, and Support Staff.
• Help manage OneCause technology including OneCause software, laptops, and iPads.
• Assist Event Manager with client expectations related to OneCause.
• Assist Event Managers in navigating and troubleshooting our software in real time.
• Review client auction and guest data and make appropriate changes.

Connaissances

Customer service

Communication

Organization

Description du poste

US Salary Rate: $25/hour upon successful completion of training and certification requirements

About Us

Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.

About the Role

THIS IS A FULLY ONSITE ROLE SUPPORTING EVENTS IN BOSTON, CLEVELAND, FORT WAYNE, PHILADELPHIA, RICHMOND, VIRGINIA BEACH AND SURROUNDING AREAS. CANDIDATES MUST BE LOCATED IN OR NEAR ONE OF THESE MARKETS TO BE CONSIDERED.

About the Role:

OneCause, a Bonterra Company, is committed to helping cause-driven organizations amplify their message and raise more funds with easy-to-use fundraising solutions. First to market as BidPal in 2007 with revolutionary mobile bidding, our solutions now power online giving, event management, mobile bidding, and peer-to-peer fundraising for nonprofit organizations of all sizes.

This is a part-time, seasonal position supporting our clients during on-site events. The location of events varies.

On-site Requirements

• You must be able to travel within a 125-mile radius of your home market.
• On-site attendance for events lasting 10-12 hours, with the physical ability to stand and move for extended periods.
• Scheduling flexibility

Candidate Responsibilities

• Support the successful execution of customer events through on-site management of OneCause technology
• Work with OneCause staff including Event Managers, Onsite Support, and Support Staff
• Help manage OneCause technology including OneCause proprietary software, laptops, and iPads
• Assist Event Manager with assigned OneCause-related client expectations
• Assist Event Managers in navigating and troubleshooting our software in real time
• Review all client auction and guest data and make appropriate changes where necessary
• Work with client to ensure software is fully utilized to maximize event revenue by providing recommendations that follow best practices

Requirements

• 2+ years of in-person customer service experience
• Comfortable using intuitive web-based software as well as smartphone technology (iPhone and Android)
• Basic knowledge of setting up and troubleshooting hardware (iPads/laptops/smartphones)
• Exceptional communication skills, not limited to but including written, interpersonal, and public speaking.
• Highly organized with the ability to meet multiple concurrent deadlines in a fast-paced environment.
• High level of initiative

Bonus Points if you have:

• Event, non-profit, or fundraising experience
• Experience with web-based software

At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.

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Our Culture

At Bonterra, we're innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. At Bonterra, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture here.

Compensation & Benefits

We offer a comprehensive benefits package that supports your health, well-being and growth - explore full details here.

Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of Bonterra's total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program.

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Equal Opportunity & Accommodations

At Bonterra, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law.

If you require a reasonable accommodation during the application process, please submit a request.