Assistant Drive Up and Go Supervisor

Shaw’s and Star Market; Burlington (MA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Weekly pay

Associate discounts

Health benefits

Time off

Career development

Inclusive culture

Job summary

Albertsons Companies, working through Shaw’s and Star Market, seeks a Home Shopping Department Manager to lead daily fulfillment operations, ensure accurate orders, and support customer satisfaction while driving digital sales. You will manage a high-volume team, mentor staff, and maintain food safety and quality standards across shifts.

Join a fast-paced environment where you influence store success, optimize processes, and deliver a seamless digital shopping experience for customers.

Qualifications

• Experience in retail or home shopping operations is beneficial.
• Proven ability to lead a team and manage schedules.
• Strong customer service orientation with excellent communication.

Responsibilities

• Oversee daily Home Shopping Department operations and order fulfillment.
• Ensure accurate, timely pick-up/delivery and resolve customer concerns.
• Coordinate end-to-end fulfillment including picking, staging, and delivery where applicable.
• Utilize Home Shopping tech and handheld devices effectively.
• Monitor metrics like order accuracy, pick rates, and customer satisfaction.
• Create staff schedules aligned with demand and productivity.
• Collaborate with leaders on inventory and substitutions impacting orders.
• Hire, train, coach, and develop associates; uphold safety and standards.

Skills

Customer service

People management

Team leadership

Organization

Problem solving

Fast-paced work

Tools

Home Shopping tech

Handheld devices

Fulfillment platforms

Job description

Why choose us?

Are you ready to take the next step in your leadership career? Join us for an exciting opportunity as a Home Shopping Department Manager, where digital fulfillment, customer service, and operational excellence come together.

At Albertsons Companies, we are looking for team-focused managers who are passionate about people, performance, and deliver a seamless shopping experience. As a Home Shopping Department Manager, you will lead daily fulfillment operations, ensure accurate and timely order completion, and support strong customer satisfaction while driving digital sales growth. This role offers a fast‑paced, hands‑on environment where your work directly impacts customers and overall store success.

Bring your flavor

Building the future of food and well‑being starts with a seamless digital shopping experience. Bring your passion for customer service, organization, and operational excellence to a role where you manage high‑volume fulfillment operations, support your team, and ensure every customer order is accurate, on time, and handled with care.

Main Responsibilities

• Oversee all daily operations of the Home Shopping Department, ensuring timely, accurate, and customer‑focused order fulfillment
• Deliver an exceptional pick‑up and delivery experience while resolving customer concerns, substitutions, and refunds professionally
• Coordinate end‑to‑end fulfillment processes including picking, staging, dispensing, and delivery coordination (where applicable)
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems
• Monitor key performance metrics such as order accuracy, pick rates, on‑time completion, labor efficiency, and customer satisfaction
• Create and manage schedules aligned with order volume, peak demand, and productivity expectations
• Partner with department leaders to address inventory availability and out‑of‑stocks impacting orders
• Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture
• Ensure compliance with food safety, sanitation, quality, and company operational standards

Soft Skills

We are looking for candidates who possess the following:

• Strong customer‑service focus with excellent communication skills
• Effective people management, coaching, and team‑building abilities
• Strong organization, time management, and problem‑solving skills
• Ability to manage work in a fast‑paced, high‑volume environment

Competencies

• Digital order fulfillment and pickup/delivery operations
• Labor planning, scheduling, and productivity management
• Performance metric tracking and continuous improvement
• Operational standards, food safety, and compliance execution

Knowledge

• Retail, e‑commerce, or Home Shopping operations
• Store systems, handheld technology, and fulfillment platforms

Abilities

• Ability to review performance data and take corrective action
• Ability to train, coach, and develop associates
• Ability to lift up to 50 lbs. and work in varying temperature environments
• Travel requirements: None
• Other requirements: Flexible availability including early mornings, evenings, weekends, and holidays; reliable attendance; compliance with company safety policies and Code of Business Conduct

We Also Provide a Variety Of Benefits Including

• Competitive wages paid weekly
• Associate discounts
• Health and financial well‑being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values

A copy of the full job description can be made available to you.