Assistant Drive Up and Go Supervisor

Shaw’s and Star Market; Bath (ME); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

Associate discounts

Medical, dental, 401k

Time off

Career growth

Inclusive environment

Job summary

Albertsons Companies is seeking a Home Shopping Department Manager in Bath, ME to lead daily fulfillment operations, supervise a team, and ensure accurate and timely order completion while delivering strong customer satisfaction and contributing to digital sales growth.

In this fast-paced, hands-on role you will manage scheduling, coach associates, and uphold food safety and company standards. Flexible availability is required, including early mornings, evenings, weekends, and holidays.

Qualifications

• Experience leading home shopping or fulfillment operations.
• Strong customer-service orientation and communication skills.
• Ability to coach and develop associates while maintaining safety standards.
• Comfort with fast-paced, high-volume retail environments.
• Flexible availability including early mornings, evenings, weekends, and holidays.

Responsibilities

• Oversee all daily Home Shopping Department operations and ensure timely, accurate order fulfillment.
• Deliver an exceptional pick-up and delivery experience while resolving customer concerns.
• Coordinate end-to-end fulfillment processes from picking to delivery coordination.
• Ensure proper use of Home Shopping technology and systems.
• Monitor performance metrics: order accuracy, pick rates, on-time completion, labor efficiency, customer satisfaction.
• Create schedules aligned with order volume and productivity expectations.
• Hire, train, coach, and develop associates, maintaining positive team culture.
• Ensure compliance with food safety, sanitation, and company standards.

Skills

Customer service

People management

Operational planning

Communication

Fast-paced environment

Job description

Why choose us?

Are you ready to take the next step in your leadership career? Join us for an exciting opportunity as a Home Shopping Department Manager, where digital fulfillment, customer service, and operational excellence come together.

At Albertsons Companies, we are looking for team-focused managers who are passionate about people, performance, and deliver a seamless shopping experience. As a Home Shopping Department Manager, you will lead daily fulfillment operations, ensure accurate and timely order completion, and support strong customer satisfaction while driving digital sales growth. This role offers a fast- paced, hands-on environment where your work directly impacts customers and overall store success.

Bring your flavor

Building the future of food and well-being starts with a seamless digital shopping experience. Bring your passion for customer service, organization, and operational excellence to a role where you manage high-volume fulfillment operations, support your team, and ensure every customer order is accurate, on time, and handled with care.

Main Responsibilities

• Oversee all daily operations of the Home Shopping Department, ensuring timely, accurate, and customer-focused order fulfillment
• Deliver an exceptional pick-up and delivery experience while resolving customer concerns, substitutions, and refunds professionally
• Coordinate end-to-end fulfillment processes including picking, staging, dispensing, and delivery coordination (where applicable)
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems
• Monitor key performance metrics such as order accuracy, pick rates, on-time completion, labor efficiency, and customer satisfaction
• Create and manage schedules aligned with order volume, peak demand, and productivity expectations
• Partner with department leaders to address inventory availability and out-of-stocks impacting orders
• Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture
• Ensure compliance with food safety, sanitation, quality, and company operational standards

Soft Skills

• Strong customer-service focus with excellent communication skills
• Effective people management, coaching, and team-building abilities
• Strong organization, time management, and problem-solving skills
• Ability to manage work in a fast-paced, high-volume environment

Competencies

• Digital order fulfillment and pickup/delivery operations
• Labor planning, scheduling, and productivity management
• Performance metric tracking and continuous improvement
• Operational standards, food safety, and compliance execution

Knowledge

• Retail, e-commerce, or Home Shopping operations
• Store systems, handheld technology, and fulfillment platforms

Abilities

• Ability to review performance data and take corrective action
• Ability to train, coach, and develop associates
• Ability to lift up to 50 lbs. and work in varying temperature environments
• Travel requirements: None
• Other requirements: Flexible availability including early mornings, evenings, weekends, and holidays; reliable attendance; compliance with company safety policies and Code of Business Conduct

We Also Provide a Variety Of Benefits Including

• Competitive wages paid weekly
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

A copy of the full job description can be made available to you.