Assistant Dock Manager

Rita; Everett (MA); On-site; USD 58,000 - 62,000; Full time

Job summary

Rita in Everett, MA is seeking a dependable Assistant Dock Manager to support catering transportation and delivery operations. This on-site role requires coordinating drivers, routes, staging, and vehicle readiness while maintaining high standards of safety and service.

You will assist with scheduling, ensure accurate orders, supervise drivers when the Dock Manager is unavailable, and work with kitchen and sales teams to keep deliveries on time.

Qualifications

• High school diploma or equivalent.
• 2+ years experience in transportation, logistics, catering, food service, warehouse operations, dispatch, or similar.
• Previous supervisory or team leadership experience preferred.
• Catering or food service experience preferred.
• Strong organizational and time-management skills.
• Ability to manage multiple drivers, deliveries, and deadlines.

Responsibilities

• Assist with daily transportation and delivery operations for catering orders.
• Support driver scheduling, route coordination, and delivery assignments.
• Ensure orders are properly staged and ready for dispatch.
• Verify food, equipment, supplies, and quantities before deliveries leave.
• Communicate with drivers regarding routes, schedule changes.
• Coordinate with kitchen, production, catering, and sales teams to ensure order accuracy.
• Help maintain adequate driver coverage for daily and high-volume schedules.
• Assist with last-minute call-outs, schedule changes, and delivery adjustments.
• Support supervision and day-to-day direction of drivers.
• Monitor vehicle cleanliness, safety, and readiness.
• Assist with coordinating vehicle maintenance, inspections, and repairs.
• Ensure food is transported according to proper food safety standards.
• Assist with training drivers on delivery procedures and company expectations.
• Resolve delivery issues such as delays or missing items.
• Ensure drivers have accurate delivery instructions and required documentation.
• Assist with checking labels and ensuring orders are identified before dispatch.
• Maintain delivery, vehicle, and operational records.
• Identify opportunities to improve routes, loading procedures, and efficiency.

Skills

Leadership

Time management

Communication

Problem-solving

Detail-oriented

Multitasking

Education

High school diploma

Tools

Microsoft Office

Fleet management systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Salary: $28.50 Annually

Assistant Dock Manager - Catering Operations

About the Role

We are seeking a dependable and hands-on Assistant Dock Manager to support our catering transportation and delivery operations.

This role works closely with the Dock Manager to help coordinate drivers, delivery routes, staging, labeling, vehicle readiness, and daily dock operations. The ideal candidate is organized, detail-oriented, comfortable working in a fast-paced environment, and able to adjust quickly when schedules or delivery needs change.

This is an active, on-site position that requires strong communication, teamwork, and a willingness to step in wherever needed to keep deliveries running smoothly and on time.

Responsibilities

Assist with daily transportation and delivery operations for catering orders

Support driver scheduling, route coordination, and delivery assignments

Ensure orders are properly staged and ready for dispatch

Verify food, equipment, supplies, and quantities before deliveries leave the facility

Communicate with drivers regarding routes, delivery details, and schedule changes

Coordinate with kitchen, production, catering, and sales teams to ensure order accuracy

Help maintain adequate driver coverage for daily and high-volume delivery schedules

Assist with last-minute call-outs, schedule changes, and delivery adjustments

Support supervision and day-to-day direction of drivers

Help ensure drivers follow company policies, safety procedures, and delivery standards

Monitor vehicle cleanliness, safety, and readiness

Assist with coordinating vehicle maintenance, inspections, and repairs

Ensure food is transported according to proper food safety and sanitation standards

Assist with training drivers on delivery procedures, food safety, and company expectations

Help resolve delivery issues such as delays, missing items, incorrect orders, or customer concerns

Ensure drivers have accurate delivery instructions and required documentation

Assist with checking labels and ensuring catering orders are properly identified before dispatch

Maintain delivery, vehicle, and operational records as assigned

Help identify opportunities to improve routes, loading procedures, and overall efficiency

Provide operational coverage and leadership when the Dock Manager is unavailable

Maintain an active presence on the dock during loading and dispatch periods

Perform other duties as assigned

Qualifications

High school diploma or equivalent required

2+ years of experience in transportation, logistics, catering, food service, warehouse operations, dispatch, or a similar environment preferred

Previous supervisory or team leadership experience preferred

Catering or food service experience is strongly preferred

Strong organizational and time-management skills

Ability to manage multiple drivers, deliveries, and deadlines at the same time

Strong communication and problem-solving skills

Detail-oriented with a focus on accuracy and customer service

Comfortable working in a fast-paced and changing environment

Basic computer skills, including Microsoft Office

Experience with routing, scheduling, dispatch, or fleet management systems is a plus

Valid driver's license with a satisfactory driving record

Schedule

This position supports a catering operation, and schedules may vary depending on business needs.

Availability for early mornings, evenings, weekends, and holidays may be required.

Physical Requirements

Ability to stand and walk for extended periods

Ability to work in a dock, warehouse, kitchen, and delivery environment

Ability to lift and carry catering equipment, food, and supplies as needed

Ability to assist with loading, staging, and checking deliveries when necessary

What We Offer

Competitive compensation

401(k)

401(k) matching

Health insurance

Vision insurance

Paid time off

Opportunities for growth and advancement

Supportive, team-oriented work environment