Assistant District Manager/Assistant Area Manager

Dunkin' | High Performance Hospitality; National City (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Dunkin' is seeking an Assistant District Manager in Southern California to lead operations across assigned restaurants. You will support District Manager in strengthening store-level execution, P&L routines, staffing, training, inventory discipline, and guest experience, while moving between stores to coach managers and step in when needed.

The role requires 3+ years in high-volume restaurant management, hands-on leadership, and the ability to travel between stores within the district.

Qualifications

• 3+ years of QSR/high-volume restaurant management experience.
• Proven ability to manage or influence store-level P&L, labor scheduling, inventory, ordering, cash controls, and guest experience metrics.
• Strong floor leadership skills to coach, run shifts, and build manager capability.
• Experience hiring, training, counseling, evaluating, and developing restaurant staff.
• Knowledge of food safety, sanitation, brand standards, opening/closing routines, and California operations.
• Comfortable with reporting tools, scheduling systems, inventory/order platforms, POS/back-office systems, and eSupport.
• Valid driver's license and ability to travel between stores in Southern California; bilingual English/Spanish is a plus.

Responsibilities

• Support store-level P&L performance and coach GMs on sales growth, labor, food cost, waste, and controllable expenses.
• Partner with District Manager to inspect restaurants, review performance, identify opportunities, and implement plans.
• Ensure daily operations run smoothly—opening/closing, rush readiness, deployment, and brand standards.
• Coach managers and crews on guest service, order accuracy, drive-thru readiness, speed, and recovery from complaints.
• Lead training for crew, shift leaders, assistant managers, and new managers on safety and procedures.
• Assist with hiring, onboarding, staffing levels, scheduling, and employee relations.
• Monitor inventory counts, product rotation, ordering, vendor usage, and waste minimization.
• Address maintenance issues, equipment functionality, and store readiness needs.
• Implement seasonal promotions, merchandising updates, and local store marketing.
• Respond to staffing shortages, equipment issues, guest escalations, or inspections as directed.

Skills

Restaurant management

P&L management

Labor scheduling

Inventory management

Cash controls

Guest experience metrics

Coaching in the moment

Shift leadership

Hiring and training

Food safety

Brand standards

Opening/closing routines

California operations

POS / back-office systems

Spanish bilingual (plus)

Tools

Reporting tools

Scheduling systems

Inventory/order platforms

POS / back-office systems

eSupport systems

Job description

About the Role

The Assistant District Manager is a hands-on operations leader who supports the District Manager by strengthening store-level execution, P&L routines, staffing, training, inventory discipline, and guest experience across assigned restaurants. This role is ideal for a high-performing General Manager or area-level operator who can move between stores, diagnose performance gaps, coach managers, and step into the operation when a restaurant needs support. In Southern California, the ADM helps protect speed, quality, cleanliness, and staffing consistency across busy commuter, neighborhood, and drive-thru trade areas.

What You Will Own

• Support store-level P&L performance by coaching GMs on sales growth, labor scheduling, food cost, waste, inventory levels, cash accountability, and controllable expenses.
• Partner with the District Manager to inspect restaurants, review operational results, identify opportunities, and execute store-specific improvement plans.
• Ensure daily operations run smoothly, including opening and closing procedures, rush readiness, deployment, food quality, freshness, cleanliness, and brand standards.
• Coach managers and crews on guest service, customer interaction, order accuracy, drive-thru/window readiness, speed of service, and recovery from guest complaints.
• Lead training execution for crew, shift leaders, assistant managers, and new managers, including food safety, operational procedures, and company policies.
• Support hiring, onboarding, staffing levels, scheduling routines, employee relations, disciplinary actions, and performance improvement at the store level.
• Monitor inventory counts, product rotation, ordering, approved vendor usage, product availability, and waste minimization.
• Follow up on maintenance issues, equipment functionality, facility cleanliness, eSupport tickets, and store readiness needs.
• Implement seasonal promotions, window/merchandising updates, local store marketing within the immediate trade area, and operational changes from leadership.
• Respond to staffing shortages, equipment issues, guest escalations, inspections, emergencies, or other operational needs as directed.

How Success Will Be Measured

• Improvement in assigned stores' sales, labor, food cost, waste, inventory accuracy, and controllable profit.
• Consistent execution of drive-thru speed, service times, order accuracy, food quality, and guest satisfaction standards.
• Stores remain staffed, trained, clean, stocked, cash-compliant, and ready for audits, inspections, and peak dayparts.
• Timely completion of training, performance coaching, corrective action follow-up, and succession planning routines.
• Reliable execution of promotions, window readiness, local marketing, maintenance follow-up, and leadership action plans.

What We Are Looking For

• 3+ years of QSR, coffee, bakery, fast casual, or high-volume restaurant management experience; multi-unit support experience preferred.
• Proven ability to manage or influence store-level P&L, labor scheduling, inventory, ordering, cash controls, and guest experience metrics.
• Strong floor leadership skills with the ability to coach in the moment, run shifts when needed, and build manager capability without taking ownership away from the GM.
• Experience hiring, training, counseling, evaluating, and developing restaurant employees and shift leaders.
• Working knowledge of food safety, sanitation, brand standards, opening/closing routines, and California restaurant operating expectations.
• Comfortable with reporting tools, scheduling systems, inventory/order platforms, POS/back-office systems, and ticketing or eSupport systems.
• Valid driver's license, reliable transportation, acceptable driving record, and ability to travel between stores within the assigned Southern California district.
• Bilingual English/Spanish is a plus.