Assistant Dispatcher

SRS Distribution Inc.; Fletcher (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive weekly pay

401(k) with company match

Paid time off

Medical/dental/vision benefits

Job summary

SRS Distribution Inc. is seeking an Assistant Dispatcher to support the Dispatcher/Operations Manager in directing and coordinating orders and deliveries to customers in daily operations.

The role emphasizes maintaining warehouse and distribution processes, scheduling staff, and ensuring timely communication with customers, drivers, and internal teams while upholding safety and policy compliance at the Fletcher, NC location.

Qualifications

• Minimum of 2 years of dispatching experience.
• High School Degree or GED preferred.
• 2+ years dispatching experience in logistics/dispatching preferred.
• Strong leadership and communication skills.
• Ability to thrive in a fast-paced warehouse/office environment.

Responsibilities

• Direct and coordinate ordering and delivery materials to customers.
• Maintain receiving, warehousing and distribution operations.
• Ensure compliance with warehousing, material handling and shipping requirements.
• Schedule and assign employees; monitor work results.
• Communicate with customers, drivers, vendors and internal departments.
• Respond to schedule changes, delays and emergencies.
• Maintain dispatch logs, delivery records and transportation reports.
• Ensure compliance with company policies and safety regulations.
• Coordinate to meet service standards and positive feedback.
• Cooperate with safety team and risk management to reduce losses.

Skills

Leadership Proficiency

Financial Acumen

Operational Oversight

Customer Engagement

Strategic Thinking

Communication Proficiency

Analytical Capabilities

Team Development

Education

High School Degree or GED

Job description

Position Purpose

The primary function of an Assistant Dispatcher is to work in conjunction with the Dispatcher/Operations Manager to direct and coordinate the ordering and delivery materials to customers in the day-to-day operations.

Key Responsibilities

• Maintain receiving, warehousing and distribution operations by initiating, coordinating and enforcing program, operational, and personnel policies and procedures.
• Complies with federal, state, and local warehousing, material handling, and shipping requirements and enforces adherence to requirements.
• Completes warehouse/delivery requirements by scheduling and assigning employees; following up on work results.
• Communicate with customers, drivers, vendors, and internal departments to provide updates and resolve issues.
• Respond promptly to schedule changes, delays, emergencies, and other operational challenges.
• Maintain accurate dispatch logs, delivery records, service documentation, and transportation reports.
• Ensure compliance with company policies, safety regulations, and applicable transportation requirements.
• Coordinates with personnel to ensure that service to the customer meets an acceptable standard and generates positive feedback.
• Cooperates with the safety team and GMS Risk Management representatives in the investigation and analysis of potential hazards to enforce methods and reduce losses of claims.

Direct Manager / Direct Reports

Reports to the Operations Manager or head Dispatcher

Travel Requirements

N/A

Physical Requirements

Must be able to remain in a stationary position 60% of the time. Will frequently move about inside the office and warehouse. Must be able to operate basic office machinery. Must be able to communicate with team and management and exchange accurate information. Constantly working in office and warehouse environments.

Working Conditions

Primarily in a fast-paced office or operations environment coordinating drivers, deliveries, service technicians, shipments, or transportation activities. This role requires continuous communication, strong organizational skills, and the ability to manage multiple priorities simultaneously.

Minimum Qualifications

N/A

Preferred Qualifications

• 2 Years Minimum experience in the industry or a similar industry

Minimum Education

N/A

Preferred Education

• High School Degree or GED

Minimum Years of Work Experience

Minimum of 2 years of dispatching experience

Certifications

N/A

Competencies

• Leadership Proficiency: Ability to guide and motivate teams, manage change, and align staff to branch objectives.
• Financial Acumen: Competent in analyzing financial results (P&L), monitoring budgets, and optimizing branch profitability.
• Operational Oversight: Experienced in overseeing daily operations, process improvement, and compliance with company standards.
• Customer Engagement: Effective in developing strong customer relationships and ensuring high levels of satisfaction.
• Strategic Thinking: Capable of contributing to strategic planning and leveraging insights to drive growth and operational efficiency.
• Communication Proficiency: Strong written and verbal communication skills for reporting, team guidance, and customer interactions.
• Analytical Capabilities: Ability to evaluate operational and financial data to make informed decisions and adjustments.
• Team Development: Skilled in mentoring and developing staff to achieve individual and organizational goals.

Work Location

N/A

Job Location

Below Structure - Fletcher 215 Old Airport Road Fletcher, NC 28732

Equal Employment Opportunity Statement

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [e-mail] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

Benefits and Compensation

• Competitive weekly/bi-weekly pay
• Discretionary bonuses
• 401(k) with company match
• Employee Stock Purchase Plan
• Paid time off (vacation, sick, volunteer, holidays, birthday, floating)
• Medical/dental/vision
• Flexible spending accounts
• Company-paid life and short-term disability
• Optional long-term disability
• Additional life insurance
• All benefits subject to eligibility
• Competitive salaries for all team members paid weekly
• 401(k) Retirement Plan with company matching
• Employee Stock Purchase Plan
• Paid Vacation, Sick Time, Holidays, Birthday, and Floating Holidays
• Paid Parental Leave
• Medical, Dental and Vision Benefits
• Flexible and Dependent Care Spending Accounts
• Company paid Life insurance and Short-Term Disability
• Additional Life Insurance and Long-Term Disability
• Safety Program with Bonuses for our Drivers
• Employee Referral Bonus Program

Company Overview

SRS Distribution Inc., a wholly owned subsidiary of The Home Depot, consists of a family of industry-leading, independent roofing distributors. SRS has grown rapidly through acquisitions and the opening of multiple new locations since the February 2008 inception. This continual growth has established SRS as one of the fastest growing building products distribution companies in the U.S. The goal of SRS is to form the strongest national network of independent roofing and building product distributors with the most talented team of people working together to deliver the industry's best products and services. In addition to our commitment to customer focus, SRS strives to become the preferred employer in the industry with highly motivated and engaged employees operating in an entrepreneurial culture where the corporate office works for the field and not the reverse. Make money, have fun and give back with us! Find out more at www.srsdistribution.com.