Assistant Director — Store Ops & Guest Experience

Event Network, Inc.; Atlanta, Northern (GA, KY); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Event Network, Inc. at Georgia Aquarium seeks an Assistant Director (Full-Time Seasonal) to lead the store team, align with the Store Director, and drive sales, operations, and guest satisfaction at a premier destination in Atlanta, GA.

You will build a high performing, diverse workforce, coach for excellence, manage resources, and uphold brand standards while fostering strong partner relationships to support growth.

Qualifications

• Leads and develops a high performing store team.
• Manages talent with training and clear expectations.
• Drives talent development and engagement.
• Utilizes performance management to optimize team results.
• Rewards and retains top performers in partnership with leadership.

Responsibilities

• Communicates clear expectations and holds team members and self accountable to all e|n standards of performance and behavior.
• Recruits talent.
• Identifies, develops and leverages existing talent to meet both short term and long term business objectives.
• Drives the development of e|n talent through training and communication to cultivate an environment of high team member engagement, learning and commitment.
• Maximizes both the team and individual performance levels through effective utilization of Company’s performance management process.
• Motivates, retains and stabilizes a team through appropriate reward and recognition in partnership with the SD. Develops an exit strategy for team members who do not meet the required proficiencies.
• Recognizes and rewards behaviors that are in alignment with e|n’s core values.
• Resolves HR/guest service issues in partnership with Store Director and HR.
• Builds strong relationships with e|n team members to align and support execution of store specific business results.
• Actively pursues opportunities to promote self development.
• Creates a learning environment by modeling e|n core values.
• Fosters Partner and SSC team member relationships to support business initiatives and growth.
• Achieves store’s sales, per cap and net income budget.
• Achieves store’s payroll rate, inventory goal and expense targets.
• Maintains initiatives that are implemented within budgeted guidelines.
• Consistently looks for methods to reduce expenses for maximum sales productivity.
• Collaborates with SD to identify trends, resolve issues and drive store strategies to meet e|n shrink goals. Passes all Loss Prevention audits.
• Collaborates with SD to optimize payroll utilization.
• Effectively utilizes reports to analyze business trends and opportunities to make effective business decisions.
• Works assigned schedule.
• Executes short and long term business goals in partnership with Store Director.
• Communicates and drives e|n’s strategic direction. Utilizes planning pyramid to coordinate short and long term store goals with store team.
• Accountable for training and providing a consistent guest experience through friendly, knowledgeable and efficient service utilizing e|n guest service and partner guidelines.
• Responsible for maintaining visual presentation directives as communicated by SSC. Identifies, develops and trains existing talent to present visually compelling stores consistent with e|n standards and guidelines.
• Champions all e|n initiatives and ensures sustainability.
• Responds and reacts to all communication in a timely manner.
• Performs all non-revenue generating tasks as required such as, expense control, loss prevention training, etc.
• Accountable for overall guest service and ensures all team members exceed e|n Cares standards.
• Influences store and company growth strategies by sharing partner and market insights with Store Operations and Purchasing Teams.
• Develops and maintains a strong alliance with all partners with a goal to maintain long term relationships.
• Insures a clean, organized and safe environment for guests to shop in.
• Participates in regional philanthropic activities.
• While performing the duties of this job, the Assistant Store Director is frequently required to stand; walk and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
• The Assistant Store Director must frequently lift and/or move up to 40 pounds.

Skills

Leadership

Talent development

Recruiting

Performance management

Coaching

Customer service

Merchandising

Communication

Job description

Event Network, Inc. at Georgia Aquarium seeks an Assistant Director (Full-Time Seasonal) to lead the store team, align with the Store Director, and drive sales, operations, and guest satisfaction at a premier destination in Atlanta, GA.

You will build a high performing, diverse workforce, coach for excellence, manage resources, and uphold brand standards while fostering strong partner relationships to support growth.