Assistant Director Relationship Management

The Hartford; Pennsylvania; Hybrid; USD 113,000 - 138,000; Full time

Job summary

The Hartford is seeking an Assistant Director, Relationship Management, to lead a team of Senior Client Relationship Managers serving National Accounts. This leadership role focuses on strengthening client relationships, driving growth and renewal outcomes, and advancing stewardship efforts across cross-functional teams.

The position offers a hybrid or remote work arrangement with potential travel up to 25%.

Qualifications

• 5+ years of experience in group benefits account management or related field.
• Prior leadership experience.
• Strong financial acumen and understanding of employee benefits products.
• Proven ability to build and maintain marketplace relationships.
• Effective written and verbal communication skills with conflict resolution ability.
• Coaching and feedback capabilities.
• Experience collaborating across organizational lines to deliver results.
• Commitment to responsive customer service and continuous improvement.
• Willingness to travel up to 25% within assigned territory.
• Licenses for all states with in-force cases for direct reports (or ability to obtain).
• Open to Central and Eastern Regions.

Responsibilities

• Lead and coach a team of Senior Client Relationship Managers.
• Drive growth, renewal outcomes, and stewardship across national accounts.
• Oversee renewal readiness and advise on growth strategies.
• Collaborate with underwriting, claims, billing, technology, and reporting teams.
• Serve as escalation point for complex client and broker issues and resolve.
• Champion process improvements in relationship management practices.
• Ensure market-facing activation plans support enrollment strategies.
• Track team performance, renewals, escalations, and add-issue projections.
• Represent field perspective to internal partners and conduct team huddles/1:1s.

Skills

Leadership

Relationship management

Financial acumen

Communication skills

Cross-functional collaboration

Coaching

Travel readiness

Job description

AD Relationship Mgmt NA - SA07HE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

The Hartford is a Fortune 500 leader in employee benefits, recognized for our customer-centric approach, innovative solutions, and collaborative culture. We partner with some of the nation’s largest employers to deliver comprehensive insurance and risk management solutions. Our Employee Benefits team is committed to driving business growth and delivering exceptional service to our clients.

As Assistant Director, Relationship Management, you will lead a team of Senior Client Relationship Managers (Sr.CRMs) serving National Accounts. In this key leadership position, you will champion strategies that strengthen client relationships, drive growth and renewal outcomes, and enhance stewardship efforts. By aligning cross-functional teams around the customer, you will help deliver outstanding experiences and measurable impact for The Hartford.

Key Responsibilities

• Lead and coach a team of Relationship Managers, fostering engagement, professional growth, and an inclusive environment.


• Execute strategies that drive profitable growth, persistence, and exceptional customer experience across a portfolio of national accounts.


• Oversee renewal readiness, growth strategies and stewardship delivery, while ensuring all client commitments are met on time.


• Orchestrate collaboration with underwriting, claims, billing, technology, and reporting teams to deliver integrated client solutions.


• Serve as the initial escalation point for complex client and broker issues and drive timely, effective resolution.


• Champion continuous improvement initiatives to enhance relationship management processes and best practices.


• Ensure market-facing activation plans are met, supporting ongoing customer and enrollment strategies.


• Track and report on team performance, upcoming renewals, escalated issues, and add-issue projections.


• Ensure all direct reports maintain required licenses for their territories and support ongoing professional development.


• Deliver clear leadership messaging, represent the field perspective to internal partners, and facilitate team huddles and 1:1s.

Qualifications

• 5+ years of experience in group benefits account management, claims, or underwriting (employee benefits industry preferred).


• Prior leadership experience preferred.


• Strong financial acumen and understanding of employee benefits products and services.


• Demonstrated ability to build and maintain marketplace relationships.


• Effective communication skills with strength in writing, conflict resolution, and critical thinking.


• Proven coaching and feedback abilities.


• Experience collaborating across organizational lines to deliver results.


• Commitment to responsive customer service and continuous improvement.


• Willingness to travel within assigned territory and for select national events (up to 25%).


• Required to hold or obtain licenses for all states with in-force cases for direct reports.


• Open to Central and Eastern Regions.

This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $125,000 - $125,000

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age