Assistant Director, Operations

Transcor-Americ; Nashville (TN); On-site; USD 90,000 - 120,000; Full time

Job summary

Transcor-Americ in Nashville, TN seeks an Assistant Director, Operations to oversee day-to-day transportation operations across multiple field offices, ensuring safety, compliance, and performance. You will lead training and staff development to drive operational excellence.

The role requires a bachelor’s degree and five years of progressive leadership in operations, logistics, or corrections, with strong problem-solving and decision-making abilities; travel across the U.S. is expected.

Qualifications

• Bachelor's degree required.
• Minimum of five years of progressive leadership experience in operations, transportation logistics, or corrections.
• Prior experience in a correctional, law enforcement, or military environment preferred.
• Proficiency in Microsoft Office and experience with operational management software such as GPS fleet tracking and scheduling tools.

Responsibilities

• Oversee transportation operations and ensure compliance with safety, regulations, and performance standards.
• Provide operational oversight for safe transport of inmates and detainees; promote public and staff safety.
• Conduct field visits, audits, and incident management; implement corrective actions for continuous improvement.
• Mentor, coach, and develop staff; ensure consistency across locations and partners.
• Lead onboarding and training, including participation in the Field Training Officer (FTO) Program.
• Analyze data and performance metrics to identify trends and drive improvements across sites.

Skills

Leadership experience

Problem-solving

Decision-making

Crisis management

Communication

Education

Bachelor's degree

Tools

GPS fleet tracking

Scheduling tools

Microsoft Office

Job description

The Assistant Director, Operations is responsible for supporting the day-to-day management and strategic oversight of transportation operations across multiple field office locations. This individual assists in directing and coordinating operational activities, ensuring adherence to safety standards, contractual obligations, and regulatory compliance. Implements the continuous development and delivery of training to ensure all staff are well-prepared, compliant, and aligned with operational excellence.

ESSENTIAL FUNCTIONS:

The incumbent should be able to perform all the following functions at a pace and level of performance consistent with the job performance requirements.

• Support the overall management of transportation operations and ensure compliance with policies, regulations, and performance standards related to safety, efficiency, risk management, customer service, and asset utilization.
• Provide operational oversight and guidance to ensure the safe, secure, and humane transport of inmates and detainees, promoting public and staff safety at all times.
• Conduct field visits, inspections, audits, and participate in incident management to identify deficiencies, monitor performance, and implement corrective actions that support continuous improvement.
• Review and support the implementation of policies, procedures, emergency plans, and training programs to ensure compliance with federal/state laws, contractual obligations, and company standards.
• Mentor, coach, and develop staff through effective communication, performance feedback, and engagement initiatives to ensure consistency across all levels of the organization and with external partners.
• Assist in investigations related to safety, security, or operational incidents, and support the protection of company assets, employees, and stakeholders.
• Lead or support onboarding, activation, and ongoing training of transportation team members, including participation in the Field Training Officer (FTO) Program.
• Analyze operational data and performance metrics to identify trends, recommend improvements, and share best practices across locations and departments.
• Collaborates with internal stakeholders and facility leadership to drive continuous improvement initiatives, including leading layered process audits and reporting outcomes to ensure operational excellence.
• Perform additional duties as assigned and maintain flexibility to travel extensively across the U.S. to support field operations.

QUALIFICATIONS:

Graduate from an accredited college or university with a bachelor's degree is required. Relevant, full-time leadership experience in operations, transportation logistics, or corrections may be substituted for the education on a year-for-year basis. Minimum of five years of progressive leadership experience in operations, transportation logistics, or corrections required. Prior experience in a correctional, law enforcement, or military environment is preferred. Must demonstrate strong problem-solving, decision-making, and crisis management skills with knowledge of applicable transportation regulations, and experience managing multi-site operations. Proficiency in Microsoft Office and experience with operational management software (e.g., GPS fleet tracking, scheduling tools) is required. A valid driver’s license is required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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