Assistant Director of Student Accounts

Ivy Tech Community College; Indianapolis (IN); On-site; USD 55,000 - 60,000; Full time

Job summary

Ivy Tech Community College in Indianapolis seeks an Assistant Director of Student Accounts to oversee invoicing, payments, refunds, and reconciliation, focusing on accuracy, compliance, and service excellence. This role partners with the Director to ensure adherence to policies, FERPA, and audit requirements.

Responsibilities include processing veteran benefits and Workforce Ready Grant funding, issuing refunds, handling chargebacks, and preparing reports for campus stakeholders; a proactive

Qualifications

• Associate degree required; two years in student accounts or related financial operations.
• Strong attention to detail and ability to complete procedures accurately.
• Proficient in Microsoft Excel and MS Office; strong communication skills.

Responsibilities

• Oversee invoicing, payment processing, refunds, and reconciliation for veteran benefits and grant funding.
• Serve as main contact for student refunds and process daily refund reports.
• Reconcile bank deposits and process payments for non-student receivables.
• Respond to inquiries and generate student account reports for internal stakeholders.

Skills

Attention to detail

Excel

Interpersonal communication

Time management

Self-management

Education

Associate's degree

Bachelor's degree preferred

Tools

Microsoft Office

Job description

GENERAL PURPOSE AND SCOPE OF THE POSITION:The Assistant Director of Student Accounts reports to the Director of Student Accounts and supports the effective and efficient management of student financial transactions, with a focus on accuracy, compliance, and service excellence. This position shares responsibility for the administration of Veteran and Military Benefits (MB) funding, Skills Training Workforce Ready Grant funding, student refund processing, and payment reconciliation. The Assistant Director works closely with the Director to ensure student accounts are managed in adherence to college policies, state and federal regulations, and audit requirements, and collaborates with campus departments to resolve issues and support continuous process improvement.KEY RESPONSIBILITIES:Manage the invoicing, payment processing, refunds, and reconciliation for Veteran and Military Benefits funding and Skills Training Workforce Ready Grant funding.Serve as a point of contact for student refund processing, including posting refund voids, reviewing daily refund reports for errors, and ensuring timely issuance of refunds in accordance with institutional policies.Reconcile payments for bank deposits.Create invoices and process payments for non-student receivables.Record, monitor, and respond to credit card chargeback disputes.Address and resolve ServiceNow tickets related to Student Accounts Receivable in a timely and efficient manner.Provide customer service to internal and external stakeholders, including responding to student account-related inquiries.Prepare and disseminate student account reports to internal stakeholders and campus partners.Ensure student accounts are managed in compliance with college policies, state and federal regulations, and audit guidelines.Maintain current and accurate documentation of student account policies and procedures.Identify, recommend, and implement process improvements related to student accounts operations to enhance efficiency, accuracy, and service quality.This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.Supervision Received: Director of Student AccountsSupervision Given: NoneSalary Range: $55,000 - $60,000 AnnualizedEDUCATION AND EXPERIENCE:Minimum Qualifications:Associate’s degree from an accredited college or university.Two years of experience in student accounts, accounts receivable, accounting, or a closely related financial operations field.Strong attention to detail with the ability to complete procedures accurately and consistently.Effective interpersonal and communication skills, both oral and written.Ability to prioritize, organize, and meet deadlines with minimal supervision.Proven ability to self-manage workload and complete project deliverables.Demonstrated proficiency with Microsoft Office applications, including Excel.Collaborative team player with a proactive, ownership-oriented approach.Willingness to learn new systems, functions, and technologies.Preferred Qualifications:Experience in a college or university setting.Experience with student information systems and accounts receivable modules.Experience with enterprise financial systems.Bachelor’s degree in Business, Accounting, or a related field.Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:Health & WellnessMultiple medical plan options paired with a Health Savings Account with a generous employer contributionDental plan with no-cost preventive services and coverage for orthodontiaVision plan with low-cost exams and allowances for glasses or contact lensesEmployee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resourcesWellness program with opportunities to earn $250 in Wellness RewardsFlexible Spending Accounts for healthcare (limited purpose) and dependent careRetirement & Financial Security10% employer retirement contribution, fully vested after two yearsBasic life insurance equal to annual salary paid by the College, with optional supplemental coverageShort-term and long-term disability benefitsEducational BenefitsFee remission for employees, spouses, and dependent childrenTuition assistance for undergraduate, graduate, and doctoral programsPaid professional development opportunitiesWork‑Life BalanceGenerous paid time off, including vacation, sick leave, holidays, and winter recessFlexible work arrangements where availablePaid childbirth recovery leave (8 weeks)Paid parental leave (4 weeks)Additional PerksEligibility for Public Service Loan ForgivenessAdditional discounts on gym memberships, transportation, and various retail servicesIvy Tech is proud to offer benefits that support your health, your family, and your future—because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.