Assistant Director of Pharmacy Operations

Harmons Grocery; West Valley City (UT); On-site; USD 134,000 - 158,000; Full time

Job summary

A grocery chain in West Valley City is seeking a Pharmacy Manager to assist in overseeing pharmacy operations, including managing the Pharmacy Call Center and directing clinical services. The ideal candidate will have a 4-year college degree in pharmacy, a current Utah Pharmacist License, and strong customer service and communication skills. Responsibilities include training associates and ensuring compliance with operational standards. This position requires the ability to multitask in a busy environment, ensuring excellent service delivery and operational excellence.

Qualifications

• Current Utah Pharmacist License, Controlled Substance license, and CPR certification required.
• Advanced knowledge of prescription drug information and interactions.
• Ability to interpret policies and procedures.

Responsibilities

• Assist the Director of Pharmacy in managing operations.
• Coordinate and direct Pharmacy Call Center and clinical services.
• Conduct quarterly visits to ensure compliance with standards.

Skills

Communication skills

Multitasking

Conflict resolution

Organization and planning

Customer service

Education

4-year college degree or accredited pharmacy program

Tools

Microsoft Office Suite

Job description

$158,000 PER YEAR

GENERAL PURPOSE:

The primary purpose of this position is to assist the Director of Pharmacy and Health/Wellness in managing Pharmacy operations. This person will manage the Pharmacy Call Center, coordinate and direct all Harmons Pharmacy MTM Services, Specialty Care Services, clinical services, vaccine programs, and spend time in each Pharmacy monitoring operations and mentoring Pharmacy associates.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Delivers excellent customer service while assisting customers at the Pharmacy counter, drive-thru, and over the phone
• Coordinates and directs all Harmons Pharmacy MTM Services
• Coordinates and directs all Harmons Pharmacy Specialty Care Services
• Coordinates and directs all clinical and vaccine programs
• Conducts quarterly visits to each pharmacy to ensure compliance with Harmons standards and provide coaching and mentorship to associates
• Consults with other medical professionals regarding prescriptions
• Counsels patients about their medications, possible interactions, and gives recommendations for over-the-counter medications
• Provides information for internal and third party audits
• Enters new prescriptions into the system
• Submits refill requests to doctors over the phone and electronically
• Submits insurance claims and inquiries about insurance problems
• Completes assigned tasks efficiently and in a timely manner
• Sets a professional and positive example to others
• Communicates effectively and works closely with the Director of Pharmacy and Health/Wellness
• Ensures company standards for safety, sanitation, and productivity are maintained
• Teaches, mentors, and educates associates to help them be successful members of the team
• Provides honest, direct, and consistent feedback to associates regarding their performance and areas of improvement; assesses associate performance and influences promotion, discipline, etc.
• Promptly addresses and resolves associates’ concerns and/or grievances
• Writes the Pharmacy Call Center schedule to ensure coverage
• Follows established departmental and store policies and procedures
• Ensures the pharmacy is clean, sanitized, well-maintained and meets company standards of appearance

MARGINAL DUTIES & RESPONSIBILITIES:

Performs other job-related duties as assigned.

NATURE OF WORK CONTACTS:

• Consistent and daily interaction with associates
• Consistent and daily interaction with customers
• Consistent and daily interaction with doctor’s offices and insurance companies

TRAINING & QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Desired knowledge, skills, and abilities:

A 4-year college degree; graduate of an accredited pharmacy program; or any combination of education, experience, and training which provides the following knowledge, skills, and abilities:

• Must have current Utah Pharmacist License, Controlled Substance license, and CPR certification
• Advanced knowledge of prescription drug information and interactions
• Ability to administer immunizations using proper technique
• Working knowledge of pharmacy and dispensing laws
• Ability to multitask
• Advanced knowledge in medical and pharmacy terminology, effects of prescription drugs, etc.
• Basic math skills
• Basic computer skills including Microsoft Office Suite
• Ability to interpret policies and procedures
• Excellent organization and planning skills
• Must possess solid communication skills, including verbal and listening skills in order to effectively and efficiently communicate with diverse groups of people
• Ability to professionally and appropriately handle conflict
• Must possess the ability to accept constructive review and be accountable for one’s own success as well as the success of your team
• Required to make logical, significant decisions using general, recognized analytical skills and techniques
• Must possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmons’ mission and commitment to working collaboratively
• Continually strives to be product minded, customer minded, personnel minded, detailed, consistent, and forward focused
• Ability to work weekends, evenings, and holidays

PHYSICAL/SENSORY DEMANDS:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is generally performed in a safe and comfortable pharmacy environment with the possibility of infrequent exposure to hot, cold and wet conditions. While performing the duties of this job, the associate is regularly required to grasp, push, pull, carry, stoop, twist, crouch, and reach; perform tasks requiring repetitive motion and eye, hand and foot coordination; hear and respond to customer inquiries. Also requires standing, walking and bending throughout the entire work day and the ability to maneuver objects weighing up to 30 pounds from location to location.

We are proud to be an equal opportunity employer and celebrate our employees' differences including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Diversity makes us better.