Assistant Director Graduate Admissions

newhaven; West Haven (CT); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health & Welfare Programs

Tuition assistance

Employee discounts

Flexible schedules

Parental leave

Job summary

The University of New Haven in West Haven, CT invites applications for Assistant Director of Graduate Admissions. In this role you will guide prospective students through the graduate application process, represent the university at recruitment events, and collaborate with programs across the campus to meet enrollment goals.

Reporting to the Executive Director of Domestic Graduate Admissions, you will manage communications via CRM, lead yield campaigns, and support scholarship notification

Qualifications

• Bachelor’s degree required; two to four years of higher education experience preferred
• Strong interpersonal and communication skills with the ability to work in a team and meet deadlines
• Commitment to improving the customer experience for prospective students
• Experience in higher education is preferred
• Proficiency with Microsoft Office (Word, Excel, Outlook, Teams)
• Ability to collaborate across departments and maintain confidentiality

Responsibilities

• Serve as first point of contact to prospective students across channels.
• Advise prospective students on all aspects of the graduate application process.
• Participate in on-campus and off-campus recruitment activities and events.
• Ensure prompt communication with applicants via email, social media, CRM and phone.
• Support yield campaigns and maintain up-to-date marketing collateral for events.
• Monitor recruitment activities and adjust strategies to meet targets.

Skills

Diversity recruitment

Customer service

Interpersonal skills

Education

Bachelor’s degree

Tools

Microsoft Office

CRM systems

Job description

Assistant Director of Graduate Admissions

Who we are:

The University of New Haven, founded on the Yale campus in 1920, is a private, coeducational university that has been recognized by The Princeton Review and U.S. News & World Report for academic excellence. Located between New York City and Boston in the shoreline city of West Haven, the University is a diverse and vibrant community of nearly 10,000 students from across the globe. Within its five colleges, students immerse themselves in a transformative, career-focused education across the liberal arts and sciences, fine arts, business, engineering, public safety and public service. More than 100 academic programs are offered, all grounded in a long-standing commitment to collaborative, interdisciplinary, project-based learning.

Reporting to the Executive Director for Domestic Graduate Admissions, the position will be responsible for activities consistent with the range of duties involved in all stages of the admissions and recruitment process. Serve as an active member of the admissions team, contributing to the development and implementation of strategies to achieve the university's enrollment goals.

You are:

• Tirelessly committed to enrolling and retaining a diverse student body
• Customer-oriented and able to provide the best experience to all prospective students

You will:

• Serve as a first point of contact to prospective students communicating the university's mission, academic and co-curricular programs, extra-curricular activities and other relevant information throughout the recruitment process.
• Advise prospective students on all aspects of the application process throughout the admissions cycle
• Participate in on-campus/off-campus recruitment activities including open house, graduate fairs, university visits, etc. and provide prospective students with information about the program offerings; be an active participant in executing the domestic recruitment plan and ensuring goals are met
• Ensure prompt communication with prospective students and new students via email, social media, CRM and phone
• Create and maintain a group of current students from each college that assist in the recruitment process and yield campaigns; including responding to questions from new and prospective students in social media outlets
• As a member of the recruitment team, support with lead categorization and lead nurturing campaigns; ensure marketing collateral is up to date and ready for all recruitment events
• Monitor the success of recruitment activities and advise of any mid-cycle changes needed in order to meet targets for the recruitment cycle
• Support the enrollment communications team in creating effective social media campaigns and ad campaigns
• Work with the operations team to ensure that candidates for scholarships and fellowships are notified via email and phone within 48 hours of issuance
• Use the CRM efficiently to closely monitor yield as indicated in targets set forth for the department

You need:

• A Bachelor’s degree required plus two to four years of experience in higher education preferred – equivalent experience may be considered in lieu of a degree
• A valid Driver’s License and ability to travel on behalf of the University
• Strong interpersonal and communication skills with the ability to work as a member of a team and adhere to deadlines
• A commitment to enhancing the internal and external customer experience
• Experience working in higher education environment is preferred
• Proficiency with the Microsoft suite of products including, but not limited to, Word, Excel, Outlook and Teams
• The ability to work in a collaborative manner with peers and colleagues is necessary
• The ability to maintain strict confidentiality and to protect sensitive and private information
• Willingness to work non-traditional hours, including early morning, evening and weekends

What’s In It for You:

• Health & Welfare Programs: Employees and their eligible family members, including spouses and dependent are eligible for Medical, Dental, Vision and Life Programs.
• Wellness & Fitness: On-campus Recreation and Fitness Center for employees and families; Employee Assistant Program
• Commitment to Educational Excellence: Tuition assistance for employees and eligible dependents; Tuition exchange opportunities
• Employee Discounts on products, services and educational opportunities
• Work/Life Benefits: Generous paid time off programs; progressive paid holiday schedule (including holiday break between Christmas and New Year’s); 4 weeks of parental paid leave; flexible work schedules including summer hours where applicable

*The University of New Haven is not a qualifying E-Verify employer and its use of E-Verify is limited to specific government projects. For that reason, candidates with STEP OPT authorization cannot be considered for employment.