Assistant Director for Training

University of Texas at Austin; Austin (TX); On-site; USD 82,000 - 110,000; Full time

Benefits offered by this job

Competitive health benefits

Paid vacation and sick time

Tuition assistance

Free library access

Job summary

University of Texas at Austin is seeking an Assistant Director for Training within Facilities Services. The role leads training, quality assurance, and process improvements for custodial services, with occasional travel and a requirement to manage shifts across day, evening, and weekends.

You will develop and deliver employee training, assess needs, and drive staff development programs while coordinating with university departments to maintain record-keeping and training materials.

Qualifications

• Bachelor's degree required; supervisory experience preferred.
• Experience training frontline staff and communicating effectively.

Responsibilities

• Organize and direct subordinate staff; set and communicate performance metrics.
• Plan, coordinate, and evaluate training programs; assess training needs and deliver trainings.
• Direct quality assurance to ensure cleaning standards; propose improvements and report significant issues.
• Analyze work processes to improve productivity and efficiency; support team cohesion.

Skills

Supervisory experience

Training frontline staff

MS Office proficiency

Verbal & written communication

Education

Bachelor's Degree

Job description

Assistant Director for Training

AUSTIN, TX

Full time

Job Posting Title: Assistant Director for Training

Hiring Department: Facilities Services

Position Open To: All Applicants

Weekly Scheduled Hours: 40

FLSA Status: Exempt from FLSA

Earliest Start Date: Immediately

Position Duration: Expected to Continue

Location: AUSTIN, TX

Job Details

General Notes

You belong at The University of Texas at Austin, where you can help change the world at work while receiving competitive pay and great benefits!

What sets you apart when you join UT?

As a Longhorn, you’ll be working for a globally recognized university. Your work will make a difference in the lives of faculty and staff, thereby enhancing the student experience. If you’re the type of person who wants to know your work has meaning and impact, you’ll enjoy becoming a member of the Facilities Services team at UT.

With Facilities Services, you’ll have opportunities to grow and learn. We believe that everyone has the potential to be a leader, and we offer comprehensive leadership training and development programs. We want to help you achieve your career goals, because our goal is for you to have a long and rewarding career with us.

What benefits do I receive with UT? The university offers an impressive benefits package including, but not limited to:

• Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
• Voluntary Vision, Dental, Life, and Disability insurance options
• Generous paid vacation (8 hours/month), paid holidays (10+/year), sick time (8 hours/month), and longevity pay
• Teachers Retirement System of Texas, a defined benefit retirement plan, with 8.25% employer matching funds
• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
• Flexible spending account options for medical and childcare expenses
• Robust free training access through LinkedIn Learning plus professional conference opportunities
• Tuition assistance
• Expansive employee discount program including athletic tickets
• Free access to UT Austin's libraries and museums with staff ID card
• Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card

For more details on benefits, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards.

For more information, assistance with completing an application, or other questions about joining Facilities Services, contact FS-Recruitment at [e-mail] or 512-475-7097.

Hiring decision contingent upon applicant clearing a security background check and receiving an acceptable driver's rating.

Purpose

To manage training, quality assurance, and process improvement programs in Custodial Services. Custodial Services is a large department with 449 members working day, evening and weekend shifts. Occasional travel will be required.

Responsibilities

• Organize and direct subordinate staff. Develop and communicate performance metrics. Attend meetings, internal and external to the university.
• Plan, coordinate, and evaluate training and be willing to teach a group of employees. Assess training needs, develop, write, review, present and document various trainings, communications, and staff development programs for staff. Will occasionally be required to work varying shifts: day, evening, weekends and in excess of eight hours on occasion.
• Plan, coordinate, and direct quality assurance program designed to ensure cleaning services are consistent with established standards. Interpret quality assurance philosophy to key personnel. Develop new approaches to solve problems identified during quality assurance activities. Keep management team abreast of significant issues or developments identified during quality assurance activities and actions being taken to improve.
• Gather information to evaluate current work processes in order to determine the flow of work, time requirements, costs, and duration. Develop strategies and programs that improve the productivity and efficiency of department work processes. Aid employee teams in building cohesiveness and improving the overall results of the respective teams' tasks.
• Ensure maintenance of training records for the department. Edit and publish information such as (but not limited to) presentations, training schedules, trainer and classroom utilization, newsletters, handouts, reports, and operating procedures as required. Coordinate training with other University of Texas organizations and departments.
• Train instructors, inspectors, analysts, and supervisory staff in areas such as New Employee Orientation, on-the-job training, cleaning process issues, Custodial Services policies and practices, etc. Coordinate the department's training related travel.

Required Qualifications

Bachelor's Degree. Relevant supervisory experience. Experience training frontline employees. Proficient in Microsoft Office, including Outlook, Teams, Excel, Word and PowerPoint. Demonstrated excellent verbal and written communication skills. Work effectively in teams and as an individual contributor. Demonstrated ability to work collaboratively. Professional demeanor. Must have a valid driver's license and an acceptable driving record.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Bachelor's Degree in related field. More than five years supervisory experience in a large facilities or production organization. Management of a training organization composed of multiple trainers. Professional certification in training or training management. Experience in the OS1 Cleaning Program and familiar with work loading and process compliance. Project management proficiency. Quality assurance experience. Demonstrated experience in training workforce. Proficiency in multiple languages such as English, Spanish, ASL, French, Swahili, Kinyarwanda, Portuguese and Vietnamese.

Driving Required

This job requires a class "C" operator's driver's license. The applicant selected must provide a current three-year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre-employment, post-accident, reasonable suspicion, random, return-to-duty, and follow-up drug and alcohol testing).

Salary Range

$82,000 + depending on qualifications

Working Conditions

Environmental Demands

• May work around standard office conditions.

Physical Tasks

• Repetitive use of a keyboard at a workstation.
• Use of manual dexterity.
• Climbing of stairs.
• Climbing of ladders.
• Some lifting/moving and pushing/pulling.

Additional Working Conditions

Work in a fast-paced work environment with overlapping deadlines. Direct client contact. Work in a team environment. Other related functions as assigned such as acting on behalf of peers and the Director, responding to clients, traveling to meetings, managing projects, serving on a variety of committees, etc.

Expected Work Shift

• Monday - Friday, 12:00 pm - 9:00 pm
• Occasional work outside normal shift and/or more than 40 hours per week.

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Important for applicants who are NOT current university employees or contingent workers:

You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:

As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

Employment Eligibility

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English)
• Right to Work Poster (Spanish)

Compliance

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.