Assistant Director for Housing Operations and Occupancy

Csuaoa; United States; On-site; USD 70,304 - 73,000; Full time

Benefits offered by this job

Medical insurance

Retirement plan

Paid holidays

Housing eligibility

Job summary

The University Corporation at Monterey Bay is seeking an Assistant Director for Housing Operations and Occupancy to provide strategic leadership for housing operations, occupancy management, and front desk services on the CSUMB Main Campus in Seaside, California.

This role supervises professional staff, collaborates with campus partners, and drives continuous improvement to deliver exceptional residential experiences that support student success and belonging.

Qualifications

• Master’s degree from an accredited four‑year college or university in a related field including residential education, operations, or occupancy management.
• Minimum 2 years of post‑graduate professional student services experience managing a Student Housing and Residential Life program.
• Combination of education and experience may substitute for the required experience.
• Additional related education may substitute for up to 2 years of the experience.

Responsibilities

• Provide leadership within Operations to promote and facilitate a student-centered culture.
• Directly supervise, train, develop, and evaluate full-time staff (Operations Coordinators).
• Oversee occupancy management functions and strategies.
• Lead SHRL front desk operations on Main and East Campus.
• Plan and support conference and summer housing logistics, including check-ins.
• Oversee resident check-in/check-out for academic year and summer.

Skills

Leadership

Occupancy management

Customer service

Staff development

Operations

Education

Master's degree

Student housing experience

Job description

Assistant Director for Housing Operations and Occupancy

University Corporation at Monterey Bay

Salary: $70,304.00 – $73,000.00 Annually

Job Number: 2026-00002

Location: CSUMB Main Campus- Seaside, CA

Department: Student Housing Residential Life (SHRL)

Recruiting: Priority Screening Deadline: July 16, 2026. All positions open until filled.

Under the general direction of the Associate Director of Operations and Outreach, the Assistant Director of Housing Operations (ADHO) plays a vital role in creating exceptional residential experiences for students. This position provides strategic leadership for housing operations, occupancy management, customer service, and conference housing while leading a team committed to operational excellence, innovation, and student success. The ADHO collaborates with campus partners to develop systems and processes that support student belonging, operational efficiency, and continuous improvement while advancing the mission of Student Housing and Residential Life at California State University, Monterey Bay.

Key Responsibilities

• Supervision and Leadership: Provide leadership within Operations to promote and facilitate a student-centered organizational culture.
• Supervision and Leadership: Directly supervise, train, develop, and evaluate full-time professional staff members (Operations Coordinators).
• Occupancy Management: Provide direction and oversight for all occupancy management functions.
• Customer Service & Front Desk Operations: Provide managerial leadership of SHRL front desk operations on Main and East Campus.
• Conference & Summer Housing Programs: Ensure that logistical planning and support for summer housing groups, including check-ins and readiness is completed.
• Check-In/Check-Out Operations: Provide oversight for resident check-in/check-out operations for the academic year and summer.

Minimum Qualifications

• Master’s degree from an accredited four‑year college or university in Student Personnel, Student Affairs, or a related field that includes experience with residential education, operations, or occupancy management.
• A minimum of 2 years of progressively responsible post‑graduate professional student services work experience managing and coordinating a Student Housing and Residential Life program.
• OR a combination of education and experience that provides the required knowledge and abilities.
• Additional education within a related field may be substituted for up to 2 years of the required experience.

Preferred Qualifications

• Demonstrated supervisory and leadership experience.
• Demonstrated experience working with occupancy projection models.
• Additional experience as live‑in staff is highly desirable.
• Ability to develop cooperative relationships with other university departments.
• Demonstrated understanding of and commitment to the CSUMB Vision Statement and the core values of mutual respect, collaboration, and service orientation, multiculturalism and diversity, community service, and institutional excellence.

Special Conditions of Employment

• Sensitive Positions – This position has been designated as a sensitive position with: authority to commit financial resources of the university through contracts greater than $10,000, access to, or control over, cash, checks, credit cards, and/or credit card account information, responsibility or access/possession of building master or sub‑master keys for building access; access to controlled or hazardous substances.
• Access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff, or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards.
• Control over campus business processes, either through functional roles or system security access.

FERPA

• This position is required to comply with confidentiality requirements outlined in the Department of Education’s Family Educational Rights and Privacy and California’s Educational Code Chapter 13 regarding sensitive student issues.

Clery Act

• This position is designated as a Campus Security Authority (CSA). The position is required to participate in training at the direction of the Clery Director and must also promptly report allegations of reportable crimes according to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, its accompanying regulations; the California State Education Code Chapter 15.5, of the Donahoe Higher Education Act, Section 67380; and the California State University system‑wide policy, Code EO 1107.
• Work in a campus police or security department.
• Are responsible for campus security.
• Are designated as the contact for reporting criminal offenses.
• Have significant responsibility for student and campus activities.

Special License or Certifications and Conditions

• May require occasional evenings and/or weekend work.

Employment Conditions

• Employment is contingent upon successful completion of a background check in accordance with the California Fair Chance Act.
• The University Corporation at Monterey Bay is an equal opportunity employer committed to a diverse and inclusive workplace and complies with all applicable federal and state nondiscrimination laws.
• Employment is at‑will.
• CSUMB is a smoke and tobacco‑free campus.

Benefits Summary

• Medical, dental, and vision insurance
• Life and disability insurance
• Retirement plan with employer contributions
• Voluntary 403(b) savings plan
• Generous vacation and sick leave accruals
• Paid holidays
• Access to campus dining plans
• Eligibility for affordable campus housing (if applicable)

Our salary schedule is available at https://csumb.edu/departments/corporation/policies/.

Further benefit details can be found at https://csumb.edu/departments/corporation/human-resources/employee-benefits/.