Assistant Director for Housing Operations

Guilford College Psychology Department; Greensboro (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid holidays

Tuition remission

Health insurance

Retirement plan

Dental & Vision

Job summary

Guilford College seeks an Assistant Director for Housing Operations in Greensboro, NC, to lead housing assignments, occupancy, and software administration. This role coordinates meal plans, housing communications, and opening/closing operations for residence halls, partnering with campus departments to support student success.

Ideal candidate will have a bachelor’s degree (master’s preferred) and 2+ years in housing operations, with experience in housing software and data systems.

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• Two years of professional experience in housing operations, housing assignments, residence life, student affairs administration, facilities coordination, or related field.
• Experience utilizing housing management software and database systems.
• Strong organizational, analytical, and project management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and deadlines simultaneously.
• Demonstrated commitment to customer service and student success.
• Proficiency with Microsoft Office, Google Workspace, and enterprise database systems.

Responsibilities

• Oversee housing assignments, occupancy, and room selection processes.
• Administer housing software and access systems.
• Coordinate meal plans and housing communications.
• Plan residence hall openings and closings.
• Collaborate with Facilities, Public Safety, IT, Dining, and Student Accounts.

Skills

Organizational skills

Communication skills

Project management

Housing operations

Data systems

Education

Bachelor's degree

Master's degree

Tools

Adirondack Solutions THD

StarRez

Google Workspace

Microsoft Office

Job description

People are drawn to Guilford College for a number of reasons, including the College’s Core Values of community, diversity, equality, excellence, integrity, justice, and stewardship.

Working at Guilford provides you with a rewarding opportunity to impact the developing lives of students from a range of diverse backgrounds. Guilford attracts those who are seeking a professional challenge and career advancement. It also attracts those who want to enjoy a beautiful campus and location in the dynamic city of Greensboro, North Carolina.

Guilford College offers a wide range of benefits for full-time regular employees, including:

• 13 paid holidays
• tuition remission
• health insurance
• telemedicine
• life insurance
• short-term and long-term disability
• a retirement plan
• optional dental and vision insurance
• In addition, employment at the College provides employees with access to numerous discounts for products, services, and attractions.

Position Summary

The Assistant Director for Housing Operations provides leadership and oversight for all housing operations and administrative functions within Residential Education & Housing. This position is responsible for managing housing assignments, occupancy, room selection processes, housing software administration, access systems, meal plan coordination, housing communications, and operational planning for residence hall openings and closings. The Assistant Director serves as the primary administrator for housing systems and processes, ensuring efficient and student-centered delivery of housing services while supporting institutional goals related to student success, retention, and campus living. This position collaborates extensively with Facilities, Public Safety, Information Technology Services, Dining Services, Student Accounts, Accessibility Services, Title IX, Admissions, and other campus partners.

Additional Responsibilities

• Support front office operations and customer service functions as needed.
• Participate in divisional committees, orientation programs, admissions events, and institutional initiatives.
• Assist with emergency response efforts impacting residential students.
• Perform other duties as assigned by the Director of Residential Education & Housing.

Minimum Qualifications

• Bachelor's degree required; Master's degree preferred.
• Two years of professional experience in housing operations, housing assignments, residence life, student affairs administration, facilities coordination, or related field.
• Experience utilizing housing management software and database systems.
• Strong organizational, analytical, and project management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and deadlines simultaneously.
• Demonstrated commitment to customer service and student success.
• Proficiency with Microsoft Office, Google Workspace, and enterprise database systems.

Preferred Qualifications

• Experience with Adirondack Solutions THD, StarRez, or comparable housing software.
• Experience with occupancy management, room assignments, or housing logistics in higher education.
• Knowledge of ADA accommodation processes, Title IX housing considerations, and student housing compliance requirements.
• Experience coordinating with facilities management, access control systems, or student accounts.
• Experience utilizing data and assessment to improve operational effectiveness.

Working Conditions

Typical work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional evening and weekend responsibilities during peak operational periods, including opening, closing, and move-in events. The position requires the ability to navigate residence halls and campus facilities and respond to operational issues as needed.

Employment Eligibility and Work Location Notice

At this time, Guilford College is currently able to hire employees who will perform work in North Carolina only. This limitation is based on current payroll tax registration, employment compliance, and administrative requirements.

Guilford College does not discriminate on the basis of sex/gender, race, color, creed, religion, national origin, sexual orientation, gender identity, disability, genetic information, military status, veteran status, or any other protected category under applicable local, state or federal law, ordinance or regulation. See our full Statement of Non-Discrimination.