Assistant Director for Financial Education and Engagement

National Association of Student Financial Aid Administrators; Ann Arbor (MI); Vor Ort; USD 90.000 - 110.000; Vollzeit

Zusammenfassung

National Association of Student Financial Aid Administrators seeks an Assistant Director of Financial Education and Engagement for the University of Michigan’s Office of Financial Aid. The role leads development and delivery of student-centered financial education, including loan counseling and literacy, across undergrad, graduate, and professional student populations.

Responsibilities include assessing needs, measuring outcomes, and providing strategic recommendations to OFA leadership while

Qualifikationen

• Bachelor’s degree or an equivalent combination of education and relevant experience.
• At least three years of relevant professional experience in higher education, student services, financial aid, financial education, counseling, advising, training, program development, or a related field.
• Demonstrated commitment to student-centered service and the ability to build rapport with students experiencing a wide range of financial circumstances.
• Strong written, verbal, and interpersonal communication skills, including the ability to explain complex or sensitive information clearly and without judgment.
• Demonstrated initiative, self-motivation, organizational ability, and capacity to manage multiple priorities.
• Knowledge of, or ability to learn, interpret, and apply university policies and applicable federal and state laws and regulations, including FERPA.
• Experience handling confidential or sensitive information with discretion.
• Demonstrated ability to work effectively and respectfully with individuals from a broad range of backgrounds, identities, experiences, and financial circumstances.
• Demonstrated commitment to accessibility, equal opportunity, and inclusive practices in program design, communication, and service delivery.
• Proficiency with common workplace and presentation technologies and the ability to learn new systems and digital engagement tools.

Aufgaben

• Lead development and continuous improvement of student-centered financial education programming.
• Deliver individual and group financial education services and counseling.
• Plan and conduct workshops, presentations, and outreach.
• Assess student needs, measure success, evaluate outcomes, and provide strategic recommendations to OFA leadership.
• Collaborate with the University of Michigan Office of Financial Aid leadership and campus partners.

Kenntnisse

Communication skills

Relationship-building

Initiative

Organizational skills

Verbal communication

Ausbildung

Bachelor’s degree

Master’s degree preferred

Jobbeschreibung

Reporting to the Office of Financial Aid (OFA), the Assistant Director of Financial Education and Engagement leads the development, delivery, and continuous improvement of student-centered financial education programming. The position integrates financial aid, including student loan and debt counseling, with broader financial literacy education.

The Assistant Director’s work is balanced across three primary areas: individualized student education, including one-on-one meetings; workshops, presentations, and outreach; and the development of accessible educational content and resources. Programming primarily serves currently enrolled undergraduate, graduate, and professional students, and may also support prospective students, alumni, families, and campus partners.

In addition to delivering individual and group education services, the Assistant Director assesses student financial educational needs, identifies emerging issues and best practices, defines meaningful measures of success, evaluates program outcomes, and provides strategic recommendations to OFA leadership regarding future programming and resource priorities. The position requires initiative, sound independent judgment, strong communication and relationship-building skills, and a commitment to helping students make informed financial decisions.

Who We Are:

The University of Michigan is a premier public research university with more than 53,488 students, including 35,358 undergraduates, and is firmly committed to serving the people of Michigan, and the world, through preeminence in creating, communicating, preserving and applying knowledge, art, and academic value. U-M is in high demand, with a record 115,957 undergraduate first-year and transfer applicants in fall 2025 and 9,711 incoming undergraduate students enrolling.

Reporting to the Provost and Executive Vice President for Academic Affairs, the Office of Enrollment Management (OEM) manages U-M's enrollment function to efficiently optimize students' experiences throughout their engagement, from prospect to alumni. The division collaborates with campus partners, faculty, and staff in support of the university's mission.

OEM comprises a dedicated team of more than 200 full-time staff members and more than 400 additional student and temporary staff and is structured in five operational units - the Office of Undergraduate Admissions, the Office of Financial Aid, the Office of New Student Programs, the Office of the Registrar, and OEM Administration. OEM strives to provide excellence in access and support to inspiring learners who will challenge the present and enrich the future.

Required Qualifications:

• Bachelor’s degree or an equivalent combination of education and relevant experience.


• At least three years of relevant professional experience in higher education, student services, financial aid, financial education, counseling, advising, training, program development, or a related field.


• Demonstrated commitment to student-centered service and the ability to build rapport with students experiencing a wide range of financial circumstances.


• Strong written, verbal, and interpersonal communication skills, including the ability to explain complex or sensitive information clearly and without judgment.


• Demonstrated initiative, self-motivation, organizational ability, and capacity to manage multiple priorities.


• Knowledge of, or ability to learn, interpret, and apply university policies and applicable federal and state laws and regulations, including the Family Educational Rights and Privacy Act (FERPA).


• Experience handling confidential or sensitive information with discretion.


• Demonstrated ability to work effectively and respectfully with individuals from a broad range of backgrounds, identities, experiences, and financial circumstances.


• Demonstrated commitment to accessibility, equal opportunity, and inclusive practices in program design, communication, and service delivery.


• Proficiency with common workplace and presentation technologies and the ability to learn new systems and digital engagement tools.

Desired Qualifications:

• Master’s degree in higher education, student affairs, counseling, business, finance, or a related field.


• Experience working in a college or university financial aid office.


• Experience developing and delivering workshops, presentations, training, educational programs, or related content.


• Experience providing financial literacy, financial wellness, financial counseling, or financial coaching services.