Assistant Director FGP Revenue Optimization Analytics Radiology Manhattan

NYU Langone Health; New York (NY); On-site; USD 121,792 - 210,091; Full time

Job summary

A prestigious medical institution in New York is seeking an Assistant Director for Revenue Optimization and Analytics in Radiology. The role involves overseeing billing operations and managing revenue cycle teams to enhance cash flow and improve patient experiences. Ideal candidates will have a Bachelor's degree in a relevant field with 6–8 years in healthcare finance and 2–3 years of managerial experience. The position offers a competitive salary range between $121,792.22 and $210,091.64 annually.

Qualifications

• 6–8 years in a hospital or healthcare setting with experience in healthcare finance.
• 2–3 years of managerial experience in a Professional Billing Office.
• Thorough knowledge of billing requirements/regulations of major third-party carriers.

Responsibilities

• Direct and monitor professional billing functions.
• Manage revenue cycle management team to monitor cash flow.
• Ensure compliance with billing teams' protocols and procedures.

Skills

Interpersonal skills

Leadership abilities

Analytical abilities

Communication skills

Education

Bachelor’s degree in accounting, finance, healthcare administration or related field

MBA or Health Care Administration

Job description

Overview

NYU Grossman School of Medicine is one of the nation’s top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

For more information, visit the NYU Langone Health website and interact with us on professional networks.

Position Summary

We have an exciting opportunity to join our team as a Assistant Director (FGP), Revenue Optimization and Analytics-Radiology.

Responsibilities

• Direct and monitor the NYU Grossman School of Medicine Faculty Group Practice (NYU FGP) professional billing functions, including charge capture, coding, accounts receivable management, denial management, training, and reporting.
• Manage and coordinate the overall functions of the revenue cycle management team to monitor cash flow while improving patient, physician and other customer relations.
• Facilitate and direct an optimal patient experience related to billing and collections.
• Establish a positive/collaborative relationship with the growing network of physician practices and ensure smooth, on-schedule practice/provider transitions.
• Provide detailed reporting to practices, FGP, and CBO leadership demonstrating the effectiveness of revenue cycle work.
• Direct and review analyses, reports, key performance indicators, and operational metrics.
• Assist with ongoing management of EPIC as it relates to professional billing and with the development of strategic plans for continued improvement.
• Ensure activities of the professional billing teams comply with department protocols, FGP policies and procedures, and all applicable regulations and payer requirements.
• Participate in corrective actions in response to variances and trends and meet internal standards for accuracy and timeliness in documentation preparation and submission.
• Provide, oversee, and coordinate training for new and existing staff on operating policies, protocols, systems and procedures.
• Other duties as assigned.

Additional Position Specific Responsibilities

• Drive consistency in every patient and colleague encounter by embodying the CARES service strategy (Connect, Align, Respond, Ensure, and Sign-Off).
• Greet patients warmly and professionally, clearly communicating each step of the care/interactions as appropriate.
• Collaborate with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries.
• Anticipate patient needs and participate in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify); escalate to leadership as appropriate.
• Share ideas to improve patient experience and access with appropriate leadership (e.g., scheduling optimizations, reducing delays, increasing engagement).
• Partner with the Patient Access Center and Central Billing teams to support collaboration and a positive patient experience.
• Ensure practice staff are fully versed in the Access Agreement gold standard principles.

Minimum Qualifications

Bachelor’s degree in accounting, finance, healthcare administration or related field required. MBA or Health Care Administration preferred. Requires 6–8 years in a hospital or healthcare setting with experience in healthcare finance, medical reimbursement, and managed care contracts. Two to three years of managerial experience in a Professional Billing Office. Thorough knowledge of billing requirements/regulations of major third-party carriers.

Preferred Qualifications

Outstanding interpersonal and communication skills to gain confidence and trust across the FGP. Demonstrated leadership abilities with the capacity to guide, direct, train and interact with staff and external contacts. Strong conceptual and analytical abilities with the ability to identify issues and opportunities and solve problems. Strong verbal and written communication skills and excellent listening skills. Ability to conceptualize workflow, develop plans, and implement actions. Ability to create a positive environment where staff are valued and respected for their contributions. Professional demeanor.

Qualified candidates must be able to effectively communicate with all levels of the organization.

EEO and Benefits

NYU Grossman School of Medicine is an equal opportunity employer and is committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. Applications are required to be completed online. View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with New York state salary transparency laws. The salary range for the role is $121,792.22 - $210,091.64 annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The stated range does not include bonuses, incentive pay, or other compensation or benefits. To view the Pay Transparency Notice, please visit the appropriate internal page.