Assistant Director, DV Programs

Community Resources for Justice; Norwalk (CT); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement plan with company match

Tuition assistance

Employee assistance program

Job summary

Community Resources for Justice (CRJ) seeks an Assistant Director of Domestic Violence Programs to oversee data compliance, reporting, and operational workflows for FVEP, Explore, and Evolve. The role supervises Domestic Violence Managers and ensures quality assurance, contract compliance, and accurate program data across CT locations.

The ideal candidate will lead data governance, monitor metrics, manage waitlists, support staff, and coordinate billing oversight.

Qualifications

• Bachelor's or Master's Degree with extensive program management expertise.
• Experience working with domestic violence populations.
• Experience facilitating groups and working with justice-involved individuals.
• Strong understanding of the criminal justice system and court-referred programming.
• Demonstrated leadership and supervisory experience.
• Excellent organizational, time management, and interpersonal skills.
• Strong written and verbal communication skills.
• Ability to interpret, analyze, and compile program and contract data.
• Experience managing multiple programs, priorities, and compliance requirements simultaneously.
• Proficiency with Microsoft Word, Excel, Outlook, databases, and reporting systems.
• Ability to identify compliance issues and implement corrective action plans.

Responsibilities

• Lead oversight of data compliance activities for FVEP, Explore, and Evolve programs.
• Monitor program performance metrics and ensure contract compliance.
• Conduct audits and lead audit preparation activities across all program locations.
• Ensure timely and accurate data entry, reporting, documentation, and tracking.
• Develop and implement quality assurance measures to support program effectiveness and compliance.
• Identify compliance concerns and proactively implement corrective actions.
• Monitor RRIs and report trends to the Director.
• Maintain expert knowledge of applicable contracts, regulations, policies, and program requirements.
• Generate and analyze reports for Quality Improvement Committees and stakeholders.
• Monitor client flow and program utilization data to meet contractual obligations.
• Review operational metrics and identify improvement opportunities.
• Support leadership with data-driven decision-making and program planning.
• Ensure databases and tracking systems are accurately maintained.
• Conduct weekly FVEP meetings to monitor referrals, waitlists, and capacity.
• Oversee billing processes and ensure timely invoicing.

Skills

Program management

Leadership

Data analysis

Compliance

Communication

Audits

Billing & reporting

Education

Bachelor's or Master's Degree

Tools

Microsoft Word

Excel

Outlook

Databases & reporting systems

Job description

Location: Connecticut - Multiple locations. Your home base can be the location closest to you with travel throughout our locations in CT. Locations include Norwalk, New London, New Haven, Bridgeport & Waterbury.
Schedule : Full-Time Monday-Friday with evenings and weekends as needed
Salary: CRJ generally hires within the starting portion of the posted pay range. The offer considers relevant experience, qualifications, and internal equity.

Job Summary

Are you a detail-oriented leader who thrives on operational excellence, data integrity, and compliance? CRJ is seeking an Assistant Director of Domestic Violence Programs to oversee the data compliance, reporting, and operational workflow functions of our Family Violence Education Program (FVEP), Explore, and Evolve programs.

Working closely with the Director of Domestic Violence Programs, the Assistant Director plays a critical leadership role in ensuring contract compliance, monitoring program metrics, managing waitlists, overseeing audits, supporting staff, and maintaining the accuracy and integrity of program data. This position directly supervises Domestic Violence Managers and serves as a key resource for quality assurance, reporting, billing oversight, and workflow management.

This is an ideal opportunity for a highly organized professional who enjoys balancing leadership, compliance, analytics, and operational support in a mission-driven environment.

What You'll Bring

Required Qualifications

• Bachelor's or Master's Degree with extensive program management expertise.
• Experience working with domestic violence populations.
• Experience facilitating groups and working with justice-involved individuals.
• Strong understanding of the criminal justice system and court-referred programming.
• Demonstrated leadership and supervisory experience.
• Excellent organizational, time management, and interpersonal skills.
• Strong written and verbal communication skills.
• Ability to interpret, analyze, and compile program and contract data.
• Experience managing multiple programs, priorities, and compliance requirements simultaneously.
• Proficiency with Microsoft Word, Excel, Outlook, databases, and reporting systems.
• Ability to identify compliance issues and implement corrective action plans.

Preferred Qualifications

• Strong mathematical and analytical skills.
• Experience working with contract compliance, audits, reporting, and data management systems.

Additional Requirements

• Availability during program and group hours to assist with staff issues and emergencies.
• Ability to work occasional evenings and weekends as needed.
• Flexible schedule to accommodate operational demands and contractual requirements.

What You'll Do

Data Compliance & Quality Assurance

• Lead oversight of data compliance activities for the Family Violence Education Program (FVEP), Explore, and Evolve programs.
• Monitor program performance metrics and ensure compliance with contractual, regulatory, and agency requirements.
• Conduct audits and lead audit preparation activities across all program locations.
• Ensure timely and accurate data entry, reporting, documentation, and tracking.
• Develop and implement quality assurance measures to support program effectiveness and compliance.
• Identify compliance concerns and proactively implement corrective actions.
• Monitor Risk Reduction Indicators (RRIs) and report trends, concerns, and areas of noncompliance to the Director.
• Maintain expert knowledge of all applicable contracts, regulations, policies, and program requirements.

Reporting & Data Management

• Generate and analyze reports for Quality Improvement Committees (QIC), leadership, funding sources, and internal stakeholders.
• Monitor client flow and program utilization data to ensure contractual obligations are met.
• Review operational metrics and identify opportunities for process improvement.
• Support leadership with data-driven decision-making and program planning.
• Ensure accurate maintenance of databases and tracking systems.

Operational Oversight

• Conduct weekly FVEP meetings to monitor referral activity, waitlists, participant flow, and program capacity.
• Run and review waitlists regularly and partner with managers to address capacity concerns and improve client access.
• Ensure referral sources receive timely communication and updates regarding program enrollment and participation.
• Oversee workflow processes to ensure efficient movement of referrals through the program lifecycle.
• Serve as a backup to the Director when needed and provide leadership support across Domestic Violence Programs.
• Assist Managers and the Director with operational coverage and continuity of services.
• Serve as an occasional backup facilitator when needed to support program operations.
• Recruit, hire, onboard, and train administrative and office staff.
• Directly supervise Domestic Violence Managers.
• Provide coaching, guidance, support, and professional development opportunities to staff.
• Conduct regular performance evaluations and provide ongoing feedback.
• Partner with the Director on employee relations matters, corrective action, and performance management initiatives.
• Facilitate training sessions for office staff and team members who utilize CDCS and related systems.
• Ensure compliance with all program regulations, contractual obligations, state requirements, and agency standards.
• Support contract monitoring efforts by maintaining accurate reporting and documentation.
• Oversee billing processes and ensure timely and accurate invoicing activities.
• Serve as a liaison between the accounting department and Domestic Violence Managers regarding billing, reporting, and contract-related matters.
• Assist with budget monitoring and tracking as needed.

Community & Stakeholder Partnerships

• Attend referral source meetings and stakeholder meetings as needed.
• Support and maintain relationships with courts, probation departments, parole officers, family relations personnel, CSSD representatives, and community partners.
• Help ensure that referral partners receive responsive communication and high-quality customer service.

Why Join Us

At CRJ, we believe meaningful change happens through accountability, support, and strong systems. As the Assistant Director of Domestic Violence Programs, you will play a vital role in ensuring the integrity, compliance, and effectiveness of programs that make a lasting impact on individuals, families, and communities.

You’ll join a collaborative leadership team that values innovation, continuous improvement, and professional growth. This position offers the opportunity to influence program outcomes, strengthen operational excellence, and help drive organizational success while supporting a mission that matters.

If you are a highly organized leader who enjoys solving problems, analyzing data, improving processes, and supporting staff success,

CRJ offers eligible employees medical, dental, and vision coverage, paid time off and holidays, life and disability insurance, and a retirement plan with a company match. Additional benefits include tuition assistance, an employee assistance program, training and professional development opportunities, and voluntary benefit options.

Ready to make a difference?

CRJ is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status under applicable law.

About CRJ: Our Mission, Your Opportunity

Community Resources for Justice (CRJ) is a nonprofit organization dedicated to changing lives and strengthening communities through direct service, advocacy, and innovation. We operate across four core service lines:

• Community Strategies (CS): Supporting adults with developmental disabilities to live independently and thrive in their communities. Providing a range of top-quality residential and non-residential programs for men and women with intellectual or developmental disabilities in Massachusetts and New Hampshire. Our programs offer individual and group treatment and are geared toward promoting independence and improving life skills. Clients also receive support with job development, on-the-job coaching, and educational opportunities.
• Reentry Services (RS): Supporting people leaving incarceration to make positive, sustainable life transitions. We firmly believe that change is possible and attainable for all that we serve. With a strict focus on outcomes, the Reentry Services Division is committed to delivering contemporary and evidence-based services to the individuals in our care. Through delivering innovative programming and collaborating with community agencies, we provide hope and support to our clients as they make safe and successful transitions into their communities.
• Crime & Justice Institute (CJI): Driving bold, transformative improvements in adult and youth justice systems by working with local, state, and national criminal justice organizations to improve public safety and the delivery of justice. The CJI team brings decades of experience developing evidence-based, data-driven policies, managing complex processes with diverse stakeholders, and driving systems-level organizational change. Our energetic staff and network of consultants come from a variety of backgrounds.
• Family Reentry (FRE): At Family Reentry, we address the often-intertwining problems of behavioral health, domestic violence, reentry, recidivism, and risks to youth by offering evidence-based interventions to provide support and effect positive change. We offer a holistic approach by working to connect clients to basic needs and offering support to create change and increase stronger coping and life skills.

Benefits: CRJ offers eligible employees medical, dental, and vision coverage, paid time off and holidays, life and disability insurance, and a retirement plan with a company match. Additional benefits include tuition assistance, an employee assistance program, training and professional development opportunities, and voluntary benefit options.

CRJ is proud to be an equal opportunity employer. We value diversity in all its forms and encourage candidates of all backgrounds, identities, and lived experiences to apply.