Assistant Director, Business Operations - Hematology/Oncology Clinic

UI Health; Chicago (IL); On-site; USD 105,000 - 136,000; Full time

Job summary

UI Health in Chicago, IL, seeks an Assistant Director to lead Hematology/Oncology operations, including Provider Clinic and Infusion Clinic, reporting to the Clinic Director.

You will supervise front desk and scheduling, manage budgets and revenue reports, coordinate with finance, and drive patient access and experience improvements.

Qualifications

• Bachelor's degree in business administration, management, or related field.
• Two years of professional business, financial, and/or managerial experience.
• Master’s degree may substitute for one year of experience.

Responsibilities

• Oversee Hematology/Oncology Provider Clinic and Infusion Clinic operations.
• Improve patient access, efficiency, and departmental performance.
• Manage front desk and scheduling operations including staffing and training.
• Analyze departmental revenue, budgeting, and insurance authorization processes.
• Coordinate with Finance and Revenue Cycle to resolve issues.
• Improve patient experience and service recovery.

Skills

Operations management

Staff supervision

Budget management

Epic scheduling

Education

Bachelor's degree in business administration

Master’s degree preferred

Tools

Epic

Job description

Hiring Department: Oncology Center

Location: Chicago, IL USA

FTE: 1

Work Schedule: Monday- Friday

Shift: Days

# of Positions: 1

Workplace Type: On-Site

Pay Range: The previously determined pay range for this position is $104,895.00-$135,739.00 Pay is competitive and commensurate with qualifications and experience, while also considering internal equity.

About the University of Illinois Hospital & Health Sciences System (UI Health): The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois Chicago (UIC), UI Health comprises a clinical enterprise that includes a Joint Commission-accredited tertiary care hospital and outpatient clinics, and the Mile Square Health Center network of federally qualified health centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity. Learn more: https://hospital.uillinois.edu/about-ui-health

This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

Position Summary

Assistant Director provides administrative and operational leadership for Hematology/Oncology, including the Provider Clinic and Infusion Clinic. Reporting to the Clinic Director, this position directly oversees front desk and scheduling operations and supports financial management, revenue and billing analysis, insurance authorization reporting, departmental budgets and expenditures, patient service recovery, facilities and maintenance coordination, provider Epic templates and scheduling, collaborative provider governance, regulatory readiness, and operational improvement initiatives. The Assistant Director works collaboratively with clinical, administrative, financial, and support teams to improve patient access, operational efficiency, patient experience, and departmental performance.

Duties & Responsibilities

Operations Management:

• Support the Clinic Director in overseeing day-to-day administrative and operational functions across the Hematology/Oncology Provider Clinic and Infusion Clinic.
• Identify operational barriers, coordinate solutions, and implement workflows that improve patient access, efficiency, service delivery, and departmental performance.
• Collaborate with physicians, advanced practice providers, nursing leadership, administrative teams, and support departments on clinic operations, departmental initiatives, policies, procedures, and special projects.
• Support collaborative provider governance through operational planning, practice support, access management, scheduling, resource utilization, and implementation of departmental priorities.
• Front Desk,

Scheduling, And Staff Management

• Directly supervise front desk and scheduling operations, including hiring, onboarding, training, coaching, performance evaluation, staffing, attendance, and daily work assignments.
• Monitor registration, appointment scheduling, check-in and check-out, referral coordination, patient access, and related administrative workflows.
• Coordinate and maintain provider scheduling templates in Epic, including template development, modifications, availability, session changes, and scheduling adjustments in collaboration with providers and departmental leadership.
• Evaluate provider scheduling patterns, template utilization, and access needs and recommend changes to support appropriate patient capacity and operational efficiency.
• Establish performance expectations and ensure staff adherence to departmental policies, procedures, service standards, and operational requirements.

Financial, Revenue, And Insurance Authorization Operations

• Generate, analyze, and monitor departmental revenue, billing, charge, insurance authorization, denial, expenditure, patient volume, and other financial and operational reports.
• Assist with departmental budget management, expenditure monitoring, itemized requests, purchasing, and tracking of departmental spending.
• Monitor charge capture, billing activity, insurance authorization trends, denials, and reimbursement issues that may affect patient access, scheduling, or departmental revenue.
• Collaborate with Finance, Revenue Cycle, Billing, Reimbursement, Revenue Integrity, authorization teams, scheduling staff, and clinical teams to identify and resolve financial and authorization-related issues.
• Analyze financial and operational data to identify trends, revenue opportunities, expense concerns, utilization issues, and opportunities for improved resource management.

Patient Experience And Service Recovery

• Serve as an administrative escalation point for patient and family concerns involving scheduling, access, communication, registration, and clinic operations.
• Perform service recovery in collaboration with clinical leadership, Patient Experience, providers, and other departments to appropriately address and resolve patient concerns.
• Review patient feedback and recurring service issues,

Minimum Qualifications

• Bachelor's degree in business administration, management, or a field related to the position.
• Two (2) years of professional business, financial, and/or managerial work experience.

NOTE: A Master’s Degree in an area consistent with the duties of the position may be substituted for one (1) year (12 months) of work experience.

• Based on position requirements, additional education, training, and/or work experience in an area of specialization inherent to the position may be required.
• Demonstrated experience with managing operations in a healthcare environment.

Preferred Qualifications

• Experience managing administrative or business operations in a complex ambulatory healthcare environment.
• Experience supervising front desk, scheduling, patient access, registration, or related healthcare administrative teams.
• Experience with healthcare financial analysis, revenue reporting, departmental budgets, expenditures, charge capture, billing, reimbursement, and revenue cycle operations.
• Experience generating and analyzing insurance authorization, denial, reimbursement, and related operational reports.
• Experience with provider scheduling, Epic template management, patient access, and ambulatory scheduling workflows.
• Demonstrated ability to interpret financial and operational data and translate findings into actionable recommendations.

Illinois Residency is required within 180 days of employment.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.