Assistant Director - Academic Support Services

Culinary Institue of America - California; St. Helena (CA); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Medical coverage

Dental insurance

Vision insurance

Job summary

The Culinary Institute of America - California seeks an Assistant Director of Academic Support Services to lead educational support functions at the Greystone campus. The role includes supervising tutoring staff, budgeting, and coordinating learning resources to boost student retention and graduation outcomes.

You will work with the Director and Deans to implement policies, assess tutoring effectiveness, and ensure high standards of service across campuses, including coordinating with remote

Qualifications

• Bachelor’s Degree is required.
• Two years of academic/support experience are required.
• Strong computer and MS Office skills are required.
• Excellent written, verbal communication and presentation skills needed.

Responsibilities

• Oversee educational support services and library at Greystone campus.
• Supervise and train tutoring center staff and budget planning.
• Coordinate data collection to support student retention and program assessment.
• Collaborate with faculty and staff to improve service delivery and use of IT resources.

Skills

MS Office

Teamwork

Customer service

Communication

Education

Bachelor's Degree

Tools

Web-based information systems

Job description

The hiring salary for this position is $75,000.

The CIA offers a substantial benefits package that includes medical coverage available at no cost to qualifying employees, dental insurance, vision insurance, life insurance, short and long term disability insurance, retirement savings plan with high employer contributions, a generous paid time off program, and more!

POSITION SUMMARY

The Assistant Director Academic Support Services provides management of operational educational support functionsfor the Greystone campusof the Culinary Institute of America (CIA). These functionsinclude;academic support, disability services and librarysupport. The Assistant Director’s responsibilities include supervision, training, scheduling, and evaluation of the tutoring center employees as well as budgeting, planning and assessment, process management,andproject coordination for the Greystone campus. The Assistant Director works directly with the DirectorofAcademic Support Services, the Deans and Department Directors focusing on student retentionand graduation through the management of learning strategies center and campus library programs.

ESSENTIAL RESPONSIBILITIES

• Develop and implement appropriate goals, procedures andassist Director of Academic Support Services with creating policies. Collaborate with Senior Dean onbudget planning for the operations of the Library Learning Commons on the Greystone campus.
• Provide educational support servicesthat meet the needs oftoday'sdiverse learners.
• Manage the Student Academic Support needs on the Greystone campus and assist the Director of Academic Support Services on all three (3) campuses to ensure quality service isprovidedby directing and supervising peer tutors in the tutoring center.
• Collect data to predict future needs for academic supporttoprepare appropriate programs to meet the needs of CIA students.
• Provide individual academic support,guidance,and consultation to students and act as a mentor for students.
• Coordinate outreach and data collection for all CIA Caressupport services program, below 2.0, and academic probation students with continuous tracking and high touch outreach each academic block to all at-risk students and those within the 2.0-2.49 GPA range to support campus retention efforts.
• Work collaboratively with faculty and staff to update support service delivery, staffing patterns, and integration of information technology and print resources.
• Support the increase of student success outcomes by managing the student/peer tutoring program.
• Manage data collection, outreach, and tracking of students with outstandingServSafeexams, including monitoring of required tutoring hours and creating study work plans.
• Assistwithandimplement assessment of learning outcomes and tutoring effectiveness on the Greystone campus.
• Informally assess the needs of all disabled students who identify themselves to the College and students who seek help because they are experiencing academic difficulty.
• Ensure that each studentwith a disabilityhas proper documentation describingtheircondition.
• Determine from students’ documentation and interviews what accommodations are appropriate and reasonable for their program of study,monitorstheir progress throughout the curriculum,developsstudy aids to assist students in learning as well as to add to their resources of the LLC.
• Manage student library acquisitions and inventory.
• Any and allother duties as assigned.

REQUIRED QUALIFICATIONS

Education:

• Bachelor’sDegree.

Experience:

• Two(2) years of academic/studentsupport experience.

PREFERRED QUALIFICATIONS

• Management experience preferred.
• Experience working with remote or branch locations preferred.

REQUIRED SKILLS

• Strong computer experience, which must include the ability to work effectively with a variety of web-basedinformation systems and MS Office suite products, such as Word, Excel,PowerPoint.
• Strong teamwork and interpersonal skills; ability to be adaptable, dependable and handle multiple priorities simultaneously.
• Demonstrated ability to show a high level of service responsiveness to customers.
• Ability to use sound judgment and discretion in handling sensitive issues with confidentiality and discretion.
• Excellent written, verbal communication, and presentation skills required. Must have demonstrated ability in organizational, time management, problem solving and interpersonal skills.
• Must display a high level of energy and self-motivation.

WORKING CONDITIONS

• Must be available to work evenings and weekends based upon business needs.
• Regular work requires a great deal of sitting and standing for extended periods.