Assistant Dept Manager — Train & Lead Sales Team

Floor & Decor; Rancho Cucamonga (CA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Referral Bonus

Medical, Dental, Vision insurance

Paid vacation

Paid holidays

Volunteer Time Off

Job summary

Floor & Decor is looking for a Training and Development Specialist to lead and coach Product Sales Specialists, helping customers with product knowledge and a superior shopping experience at our Rancho Cucamonga store.

You will oversee certification, merchandising, pricing, and customer interactions while enforcing safety and store policies. This role emphasizes hands-on training, cross-functional collaboration, and consistent brand execution.

Qualifications

• High School Diploma or GED
• 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
• Excellent communication skills (verbal & written)
• Ability to multi-task and work in a fast-paced environment

Responsibilities

• Act and work in a manner that is consistent with company's core values
• Demonstrate a thorough understanding and compliance with the company's safe lifting practices standard operating procedures
• Demonstrate the ability to drive and teach the company philosophy around the basic P's of retail. The basic P's of retail include but are not limited to: People, Position, Product, Presentation, Price, Promotion, Purchasing
• Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
• Complete all product specialist certification courses
• Demonstrate a thorough understanding of merchandise and installation
• Ensure the overall merchandising, pricing and organization of the department
• Communicate standard operating procedure direction and changes to all associates in a timely manner
• Complete the Industrial Truck (forklift) proficiency testing and certification
• Communicate inventory needs to management
• Direct and assist the processing of merchandise to the showroom floor
• Validate all product placement and pricing within the department
• Greet every customer in a helpful and courteous manner
• Assist customers with product questions and selections
• Process customers at check-out using the point of sale (POS) system
• Process customer refunds and exchanges according to established guidelines
• Present 'how-to' classes to customers
• Follow established cash, check and charge card acceptance procedures
• Answer the telephone according to accepted guidelines
• Stock and tag merchandise displays as required
• Create price tags and merchandise signs

Skills

Customer service

Sales experience

Communication skills

Multi-tasking

Education

High School Diploma or GED

Job description

Floor & Decor is looking for a Training and Development Specialist to lead and coach Product Sales Specialists, helping customers with product knowledge and a superior shopping experience at our Rancho Cucamonga store.

You will oversee certification, merchandising, pricing, and customer interactions while enforcing safety and store policies. This role emphasizes hands-on training, cross-functional collaboration, and consistent brand execution.