Assistant Department Manager (Wood)

Floor & Decor Holdings Inc.; Arlington (TX); On-site; USD 39,000 - 65,000; Full time

Benefits offered by this job

Bonus opportunities

Career advancement

Relocation opportunities across the US

401k with discretionary company match

Employee Stock Purchase Plan

Referral Bonus Program

Paid vacation (full-time)

Paid holidays

Volunteer Time Off

Job summary

Floor & Decor Holdings Inc. is seeking a Training Lead for Product Sales Specialists to drive exceptional customer service and product knowledge across our Arlington, TX locations.

You will train staff, oversee merchandise presentation, pricing, and SOP adherence while ensuring a welcoming shopping experience. Strong communication and at least one year in retail sales are required.

Qualifications

• High School diploma or GED required.
• At least 1 year of customer service/sales experience.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced retail environment.

Responsibilities

• Train and develop Product Sales Specialists.
• Ensure customers have a positive shopping experience with exceptional service.
• Lead merchandising, pricing, and department organization.
• Complete all product specialist certifications.
• Manage POS transactions and handle refunds/exchanges per guidelines.
• Present how-to classes to customers and assist with product questions.

Skills

Customer service

Sales experience

Communication

Multi-tasking

Education

High School Diploma or GED

Tools

POS system

Forklift operation

Job description

Purpose

This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information.

Minimum Eligibility Requirements

• High School Diploma or GED
• 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
• Excellent communication skills (verbal & written)
• Ability to multi-task and work in a fast-paced environment

Essential Functions

Act and work in a manner that is consistent with company’s core values

Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures

Demonstrate the ability to drive and teach the company philosophy around the basic P’s of retail. The basic P’s of retail include but are not limited to: People, Position, Product, Presentation, Price, Promotion, Purchasing

Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service

Complete all product specialist certification courses

Demonstrate a thorough understanding of merchandise and installation

Ensure the overall merchandising, pricing and organization of the department

Communicate standard operating procedure direction and changes to all associates in a timely manner

Complete the Industrial Truck (forklift) proficiency testing and certification

Communicate inventory needs to management

Direct and assist the processing of merchandise to the showroom floor

Validate all product placement and pricing within the department

Greet every customer in a helpful and courteous manner

Assist customers with product questions and selections

Process customers at check-out using the point of sale (POS) system

Process customer refunds and exchanges according to established guidelines

Present ‘how-to’ classes to customers

Follow established cash, check and charge card acceptance procedures

Answer the telephone according to accepted guidelines

Stock and tag merchandise displays as required

Create price tags and merchandise signs

Working Conditions (travel, hours, environment)

While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.

Physical/Sensory Requirements

Physical Work – Ability exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects.

The employee is often required to use their hands and fingers, to handle or feel.

The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Store Hours

Monday - Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM

Pickup Hours

Monday - Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM

Benefits & Rewards

• Bonus opportunities at every level
• Career advancement opportunities
• Relocation opportunities across the country
• 401k with discretionary company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• 80 hrs. annualized paid vacation (full-time associates)
• 4 paid holidays per year (full-time hourly store associates only)
• 1 paid personal holiday of associate’s choice and Volunteer Time Off program
• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

JOIN THE COMPANY THAT REVOLUTIONIZED THE FLOORING BUSINESS.

Floor & Decor is like no other flooring company. Founded in 2000 in Atlanta, we have quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide – and more to come. A strong entrepreneurial spirit flows through our young company.

TIME, TALENT & TEAMWORK

The remarkable success we have enjoyed could not have happened without the time, talent, and teamwork of our extremely dedicated associates. Working with equal amounts of passion and grit, we’ve become the “category killer of flooring” by revolutionizing the way people buy flooring. Our customers enjoy the largest in-stock selection of tile, wood, stone, and flooring accessories at prices no one can beat.

OPPORTUNITIES TO ADVANCE

To continue our amazing growth, Floor & Decor is actively seeking gifted people with a solid work ethic and a real passion for helping others. Are you ready to make a difference at a truly groundbreaking company? From our retail stores to our distribution centers to our corporate office, we encourage you to explore the variety of exciting opportunities available right now. Our career opportunities may leave you floored.