Assistant Department Manager (Tile)

Floor & Decor; San Diego (CA); On-site; USD 25,000 - 34,000; Full time

Job summary

Floor & Decor in San Diego, CA seeks a role focused on training and developing Product Sales Specialists to ensure customers receive exceptional service and product information. The position emphasizes applying the company’s retail philosophy and thorough product knowledge to support sales and installation awareness.

Expectations include maintaining merchandise standards, completing certification courses, and safely operating forklift procedures, while communicating inventory needs and SOP

Qualifications

• High School Diploma or GED required.
• 1 year of customer service/sales experience or equivalent education/experience.
• Excellent communication skills (verbal & written).
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Act consistently with the company’s core values.
• Follow safety lifting procedures and SOPs.
• Promote the basic P’s of retail: People, Position, Product, Presentation, Price, Promotion, Purchasing.
• Guide product sales specialists to deliver attentive, accurate customer service.
• Complete product specialist certification courses.
• Understand merchandise and installation.
• Maintain department merchandising, pricing, and organization.
• Communicate SOP changes to associates promptly.
• Complete forklift proficiency testing and certification.
• Communicate inventory needs to management.
• Direct and assist merchandise flow to showroom floor.
• Validate product placement and pricing within the department.

Skills

Excellent communication skills

Multi-tasking

Education

High School Diploma or GED

Job description

Purpose

This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information.

Pay Range

$18.50 - $25.60

Purpose

This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information.

Minimum Eligibility Requirements

• High School Diploma or GED
• 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
• Excellent communication skills (verbal & written)
• Ability to multi-task and work in a fast-paced environment

Essential Functions

• Act and work in a manner that is consistent with company’s core values
• Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures
• Demonstrate the ability to drive and teach the company philosophy around the basic P’s of retail. The basic P’s of retail include but are not limited to: People, Position, Product, Presentation, Price, Promotion, Purchasing
• Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
• Complete all product specialist certification courses
• Demonstrate a thorough understanding of merchandise and installation
• Ensure the overall merchandising, pricing and organization of the department
• Communicate standard operating procedure direction and changes to all associates in a timely manner
• Complete the Industrial Truck (forklift) proficiency testing and certification
• Communicate inventory needs to management
• Direct and assist the processing of merchandise to the showroom floor
• Validate all product placement and pricing within the department