Assistant Department Manager (Tile)

Floor & Decor; New York (NY); On-site; USD 53,899,000 - 79,629,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision & Life保险

Paid vacation & sick time

Paid holidays & personal holiday

Volunteer Time Off

Job summary

Floor & Decor is seeking a dedicated trainer for Product Sales Specialists to ensure exceptional customer service and deep product knowledge across the department. The role involves developing staff, certifying product specialists and driving the company philosophy of retail excellence.

The position emphasizes safety training, merchandising, and accurate pricing, while supporting customers with product questions and purchases in a fast-paced retail environment.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service/sales experience, or equivalent combination of education and experience.
• Excellent communication skills (verbal & written).
• Ability to multi-task and work in a fast-paced environment.

Responsibilities

• Act in a manner consistent with the company's core values.
• Demonstrate understanding of safe lifting practices SOPs.
• Teach the basic P's of retail: People, Position, Product, Presentation, Price, Promotion, Purchasing.
• Provide direction to product sales specialists to ensure attentive customer service.
• Complete all product specialist certification courses.
• Understand merchandise and installation.
• Ensure merchandising, pricing and organization of the department.
• Communicate SOP direction and changes to associates.
• Complete forklift proficiency testing and certification.
• Communicate inventory needs to management.
• Direct and assist in processing merchandise to showroom floor.
• Validate product placement and pricing within the department.
• Greet customers in a helpful and courteous manner.
• Assist customers with product questions and selections.
• Process customers at checkout using POS system.
• Process refunds and exchanges per guidelines.
• Present 'how-to' classes to customers.
• Follow cash, check and charge card procedures.
• Answer telephone per guidelines.
• Stock and tag merchandise displays.
• Create price tags and merchandise signs.

Skills

Customer service

Sales experience

Communication

Multi-tasking

Education

High School Diploma or GED

Tools

Forklift

Job description

Pay Range

$18.81 - $27.79

Purpose

This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information.

Minimum Eligibility Requirements

• High School Diploma or GED
• 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
• Excellent communication skills (verbal & written)
• Ability to multi-task and work in a fast-paced environment

Essential Functions

• Act and work in a manner that is consistent with company's core values
• Demonstrate a thorough understanding and compliance with the company's safe lifting practices standard operating procedures
• Demonstrate the ability to drive and teach the company philosophy around the basic P's of retail. The basic P's of retail include but are not limited to: People, Position, Product, Presentation, Price, Promotion, Purchasing
• Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
• Complete all product specialist certification courses
• Demonstrate a thorough understanding of merchandise and installation
• Ensure the overall merchandising, pricing and organization of the department
• Communicate standard operating procedure direction and changes to all associates in a timely manner
• Complete the Industrial Truck (forklift) proficiency testing and certification
• Communicate inventory needs to management
• Direct and assist the processing of merchandise to the showroom floor
• Validate all product placement and pricing within the department
• Greet every customer in a helpful and courteous manner
• Assist customers with product questions and selections
• Process customers at check-out using the point of sale (POS) system
• Process customer refunds and exchanges according to established guidelines
• Present 'how-to' classes to customers
• Follow established cash, check and charge card acceptance procedures
• Answer the telephone according to accepted guidelines
• Stock and tag merchandise displays as required
• Create price tags and merchandise signs

W orking Conditions (travel, hours, environment)

While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.

Physical/Sensory Requirements

Physical Work - Ability exert 30 - 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Store Hours

• Monday - Friday 7:00 AM - 8:00 PM
• Saturday 8:00 AM - 7:00 PM
• Sunday 10:00 AM - 6:00 PM

Pickup Hours

• Monday - Friday 7:00 AM - 7:00 PM
• Saturday 8:00 AM - 7:00 PM
• Sunday 10:00 AM - 6:00 PM

Benefits & Rewards

• Bonus opportunities & career advancement opportunities at every level
• Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
• Work-life balance, including:
• Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off that starts on Day 1

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.