Assistant Department Manager (Installation Materials)

Floor & Decor; Arizona; On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Paid vacation and holidays

Medical, Dental, Vision, LifeInsurance

Job summary

Floor & Decor is seeking a Training and Development Specialist to mentor Product Sales Specialists and ensure customers receive exceptional service and accurate product information. You will lead training programs, uphold safety standards, manage merchandising and pricing, and help associates grow through certification courses and hands-on coaching.

Qualified candidates have a high school diploma or GED, at least one year in customer service or sales, and strong communication in a fast-paced

Qualifications

• High School Diploma or GED required.
• 1 year of customer service/sales experience, or equivalent combination of education and experience.
• Excellent communication skills (verbal & written).

Responsibilities

• Act in a manner consistent with the company's core values.
• Comply with safe lifting practices SOPs.
• Drive and teach the basic P's of retail: People, Position, Product, Presentation, Price, Promotion, Purchasing.
• Provide direction to product sales specialists for attentive customer service.
• Complete all product specialist certification courses.
• Demonstrate understanding of merchandise and installation.
• Ensure merchandising, pricing and organization of the department.
• Communicate SOPs to associates in a timely manner.
• Complete forklift proficiency testing and certification.
• Communicate inventory needs to management.
• Direct and assist merchandise processing to showroom floor.
• Validate product placement and pricing within the department.
• Greet customers in a helpful and courteous manner.
• Assist customers with product questions and selections.
• Process customers at checkout using POS system.
• Process refunds and exchanges per guidelines.
• Present how-to classes to customers.
• Follow cash, check, and card procedures.
• Answer telephone per guidelines.
• Stock and tag displays; create price tags and signs.

Skills

Customer service

Communication skills

Multi-tasking

Sales experience

Education

High School Diploma or GED

Tools

POS system

Forklift certification

Job description

Purpose

This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information.

Minimum Eligibility Requirements

• High School Diploma or GED
• 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
• Excellent communication skills (verbal & written)
• Ability to multi-task and work in a fast-paced environment

Essential Functions

• Act and work in a manner that is consistent with company's core values
• Demonstrate a thorough understanding and compliance with the company's safe lifting practices standard operating procedures
• Demonstrate the ability to drive and teach the company philosophy around the basic P's of retail. The basic P's of retail include but are not limited to: People, Position, Product, Presentation, Price, Promotion, Purchasing
• Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
• Complete all product specialist certification courses
• Demonstrate a thorough understanding of merchandise and installation
• Ensure the overall merchandising, pricing and organization of the department
• Communicate standard operating procedure direction and changes to all associates in a timely manner
• Complete the Industrial Truck (forklift) proficiency testing and certification
• Communicate inventory needs to management
• Direct and assist the processing of merchandise to the showroom floor
• Validate all product placement and pricing within the department
• Greet every customer in a helpful and courteous manner
• Assist customers with product questions and selections
• Process customers at check-out using the point of sale (POS) system
• Process customer refunds and exchanges according to established guidelines
• Present 'how-to' classes to customers
• Follow established cash, check and charge card acceptance procedures
• Answer the telephone according to accepted guidelines
• Stock and tag merchandise displays as required
• Create price tags and merchandise signs

W orking Conditions (travel, hours, environment)

While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.

Physical/Sensory Requirements

Physical Work - Ability exert 30 - 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Store Hours

• Monday - Friday 7:00 AM - 8:00 PM
• Saturday 8:00 AM - 7:00 PM
• Sunday 10:00 AM - 6:00 PM

Pickup Hours

• Monday - Friday 7:00 AM - 7:00 PM
• Saturday 8:00 AM - 7:00 PM
• Sunday 10:00 AM - 6:00 PM

Benefits & Rewards

• Bonus opportunities & career advancement opportunities at every level
• Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
• Work-life balance, including:
• Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off that starts on Day 1

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.