Assistant Department Manager (Deco)

Floor & Decor Holdings Inc.; Potomac Mills (VA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee stock purchase plan

Medical, dental, vision, life

Paid vacation & sick time

Paid holidays

Volunteer time off

Job summary

Floor & Decor Holdings Inc. is seeking a position focused on training Product Sales Specialists to deliver exceptional customer service and accurate product information.

The role emphasizes merchandising, pricing, and completion of certification courses, with an emphasis on the company’s core retail philosophy and showroom excellence. Candidates should have a high school diploma or GED and at least one year of customer service or sales experience, along with strong communication skills to thrive

Qualifications

• Minimum one year of customer service or sales experience.
• Strong verbal and written communication abilities.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Train and develop Product Sales Specialists to deliver exceptional customer service.
• Provide product information and demonstrate knowledge to customers.
• Lead and reinforce the basic retail principles of People, Position, Product, Presentation, Price, Promotion, Purchasing.
• Ensure accurate merchandising, pricing, and department organization.
• Administer certification courses and communicate procedures to associates.
• Greet customers, assist with product selections, and process sales at checkout.
• Prepare price tags and merchandise signage; maintain inventory communication with management.

Skills

Customer service

Communication skills

Multi-tasking

Education

High School Diploma or GED

Job description

Pay Range $18.00 - $25.40

Purpose

This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information.

Minimum Eligibility Requirements

• High School Diploma or GED
• 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
• Excellent communication skills (verbal & written)
• Ability to multi-task and work in a fast-paced environment

Essential Functions

• Act and work in a manner that is consistent with company’s core values
• Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures
• Demonstrate the ability to drive and teach the company philosophy around the basic P’s of retail.
• The basic P’s of retail include but are not limited to: People, Position, Product, Presentation, Price, Promotion, Purchasing
• Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
• Complete all product specialist certification courses
• Demonstrate a thorough understanding of merchandise and installation
• Ensure the overall merchandising, pricing and organization of the department
• Communicate standard operating procedure direction and changes to all associates in a timely manner
• Complete the Industrial Truck (forklift) proficiency testing and certification
• Communicate inventory needs to management
• Direct and assist the processing of merchandise to the showroom floor
• Validate all product placement and pricing within the department
• Greet every customer in a helpful and courteous manner
• Assist customers with product questions and selections
• Process customers at check-out using the point of sale (POS) system
• Process customer refunds and exchanges according to established guidelines
• Present 'how-to' classes to customers
• Follow established cash, check and charge card acceptance procedures
• Answer the telephone according to accepted guidelines
• Stock and tag merchandise displays as required
• Create price tags and merchandise signs

Working Conditions (travel, hours, environment)

While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.

Physical/Sensory Requirements

Physical Work - Ability exert 30 - 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Store Hours

Monday - Friday 7:00 AM - 8:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM

Pickup Hours Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM

Benefits & Rewards

• Bonus opportunities & career advancement opportunities at every level
• Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
• Work-life balance, including: Paid vacation and sick time for eligible associates Paid holidays plus a personal holiday Paid Volunteer Time Off that starts on Day 1

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.

This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

JOIN THE COMPANY THAT REVOLUTIONIZED THE FLOORING BUSINESS.

Floor & Decor is like no other flooring company. Founded in 2000 in Atlanta, we have quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide - and more to come. A strong entrepreneurial spirit flows through our young company.

TIME, TALENT & TEAMWORK

The remarkable success we have enjoyed could not have happened without the time, talent, and teamwork of our extremely dedicated associates.

Working with equal amounts of passion and grit, we've become the "category killer of flooring" by revolutionizing the way people buy flooring.

Our customers enjoy the largest in-stock selection of tile, wood, stone, and flooring accessories at prices no one can beat.

OPPORTUNITIES TO ADVANCE

To continue our amazing growth, Floor & Decor is actively seeking gifted people with a solid work ethic and a real passion for helping others.

Are you ready to make a difference at a truly groundbreaking company? From our retail stores to our distribution centers to our corporate office, we encourage you to explore the variety of exciting opportunities available right now.

Our career opportunities may leave you floored.