Assistant Dental Office Manager

Careers ClearChoice; Grand Rapids (MI); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental

Vision

401(k) with match

Career development

Team culture

Job summary

Aspen Dental is seeking an Assistant Dental Office Manager (Operations Lead) to oversee front-office tasks, supervise non-clinical staff, and enhance patient experiences across our practices.

You’ll participate in a robust training program, support scheduling, insurance verification, and treatment coordination, and contribute to a culture of collaboration and service excellence.

Qualifications

• Preferred qualifications include a high school diploma or equivalent; college degree preferred.
• Strong communication and interpersonal skills, able to build rapport with patients of diverse backgrounds.
• Demonstrate analytical thinking and a focus on data-driven decisions.
• Organized and detail-oriented approach to front-office management.

Responsibilities

• Provide excellent patient service with compassion and care in line with policies and regulations.
• Collaborate with dental team to ensure exceptional patient care.
• Consult with patients on treatment options and verify insurance payment.
• Under Manager guidance, supervise daily non-clinical tasks and prioritize team activities.
• Review daily data to assess impact on practice performance.
• Oversee scheduling and appointment confirmations.
• Verify insurance, manage collections, and process deposits.

Skills

Interpersonal skills

Communication skills

Analytical thinking

Detail oriented

Education

High school diploma or equivalent

College degree preferred

Job description

At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as an Assistant Dental Office Manager, which at Aspen Dental we call an Operations Lead, you will have the opportunity to give back to communities and positively affect patients’ lives.

Job Type Full-time Salary $23 - $27/hour

At Aspen Dental, we put You First. We offer:

• A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match*
• Career development and growth opportunities to support you at every stage of your career
• A fun and supportive culture that encourages collaboration and innovation
• Free continuous learning through TAG U

How You’ll Make a Difference

As an Assistant Dental Office Manager, you will report to the Manager and perform daily front office tasks and duties to help create lasting impressions and build trust and loyalty with patients. When you join an Aspen Dental practice, you’ll participate in an eight-week training program to succeed in your role.

• Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards
• Work collaboratively with other members of the dental team to provide exceptional patient care
• Consult with patients on treatment options provided by clinical team, verifying insurance payment and collection ensuring high quality of care
• Under the direction of the Manager, supervise and reinforce the daily tasks and priorities of the non-clinical team
• Review data day to day to evaluate the impact on the practice
• Oversee scheduling and confirming patient appointments
• Verify insurance payment, collection, balance nightly deposits and credit card processing
• Additional tasks assigned by the Manager

Preferred Qualifications

• High school diploma or equivalent; college degree preferred
• Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds
• Demonstrate analytical thinking; place a premium on leveraging data
• Organized and detail oriented

Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization.

*May vary by independently owned and operated Aspen Dental locations.

ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.