Assistant Dental Office Manager

aspendental; Grand Rapids (MI); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

401(k) with match

Career development

Job summary

Aspen Dental is hiring an Assistant Dental Office Manager, called an Operations Lead, in Grand Rapids, MI. This full-time role focuses on supervising the non-clinical team, coordinating scheduling, and ensuring smooth patient flow while upholding company policies and standards.

You will work closely with the dental team to verify insurance, collect payments, and support high-quality patient care in a welcoming practice environment. Training and growth opportunities are provided.

Qualifications

• Strong communication and interpersonal skills.
• Demonstrate analytical thinking and data leverage.
• Organized and detail oriented.

Responsibilities

• Provide superior patient service with compassion and care.
• Supervise non-clinical team under the Manager.
• Oversee scheduling, appointments, and insurance processing.
• Collaborate with dental team to ensure high quality care.
• Assess data daily to evaluate practice impact.

Skills

Communication skills

Interpersonal skills

Analytical thinking

Organization

Attention to detail

Education

High school diploma or equivalent

College degree preferred

Job description

At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as an Assistant Dental Office Manager, which at Aspen Dental we call an Operations Lead, you will have the opportunity to give back to communities and positively affect patients' lives.

Job Type: Full-time

Salary: $23 - $27/hour

At Aspen Dental, we put You First. We offer:

• A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match*
• Career development and growth opportunities to support you at every stage of your career
• A fun and supportive culture that encourages collaboration and innovation
• Free continuous learning through TAG U

*May vary by independently owned and operated Aspen Dental locations.

How You'll Make a Difference

• Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards
• Work collaboratively with other members of the dental team to provide exceptional patient care
• Consult with patients on treatment options provided by clinical team, verifying insurance payment and collection ensuring high quality of care
• Under the direction of the Manager, supervise and reinforce the daily tasks and priorities of the non-clinical team
• Review data day to day to evaluate the impact on the practice
• Oversee scheduling and confirming patient appointments
• Verify insurance payment, collection, balance nightly deposits and credit card processing
• Additional tasks assigned by the Manager

Preferred Qualifications

• High school diploma or equivalent; college degree preferred
• Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds
• Demonstrate analytical thinking; place a premium on leveraging data
• Organized and detail oriented

Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization.

ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.