Assistant Delivery Manager

1915 South / Ashley; Jacksonville (FL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid vacation and sick leave

401(k) retirement plan with company matching

Tuition assistance

Employee discounts

Career advancement opportunities

Job summary

1915 South, located in Jacksonville, Florida, is seeking an Assistant Delivery Manager to join their team. This role involves planning and coordinating daily delivery operations while also ensuring timely and accurate service. You'll oversee delivery drivers, monitor performance, and handle escalated customer issues.

Applicants should have a high school diploma and preferably 2+ years of experience in a leadership role within a distribution center or warehouse. A comprehensive benefits package and competitive commission-based pay are offered.

Qualifications

• 2+ years in DC or warehouse leadership role preferred.
• Able to lift and maneuver furniture up to 150 lbs. with assistance.

Responsibilities

• Assist in planning and coordinating daily delivery schedules.
• Monitor delivery routes and address any delays.
• Support and motivate delivery staff.
• Handle escalated customer inquiries professionally.

Skills

Customer service

Team leadership

Delivery operations

Problem-solving

Education

High school diploma or equivalent

College degree

Job description

Assistant Delivery Manager

Join our winning team, 1915 South, as an Assistant Delivery Manager. 1915 South owns and operates 30 Ashley stores and 3 distribution centers across the southeast, including locations in Georgia, Florida, Alabama, North Carolina, Mississippi, and Virginia. Our company is focused on employee growth and development, providing exceptional customer service and being passionate about what we do! If you want to take your career to a new level of professional success with the #1 Furniture Brand in the world, complete an application with us today!

Position Summary

The Assistant Delivery Manager supports the planning, coordination, and execution of daily delivery operations to ensure timely, accurate, and high-quality service. This role assists in leading delivery staff, monitoring routes and performance, ensuring compliance with safety and DOT regulations, and resolving escalated customer and operational issues. The position contributes to operational efficiency, team development, and customer satisfaction within the final mile delivery function.

Job Duties

• Assist in planning and coordinating daily delivery schedules to ensure timely and accurate service.
• Monitor delivery routes and address any delays or issues promptly.
• Support the Final Mile Director in leading and motivating delivery drivers and staff.
• Ensure team compliance with company policies, safety standards, and customer service expectations.
• Handle escalated customer inquiries and resolve delivery-related issues professionally.
• Maintain a high level of customer satisfaction through proactive communication and problem-solving.
• Verify that deliveries meet company standards for accuracy and condition.
• Conduct spot checks on vehicles and equipment to ensure proper maintenance.
• Assist with tracking deliveries, returns, and inventory movement.
• Maintain accurate records of delivery performance and incidents.
• Help onboard and train new delivery staff on procedures and safety protocols.
• Provide ongoing coaching to improve efficiency and service quality.
• Ensure adherence to DOT regulations and company safety guidelines.
• Report and address any safety hazards or compliance issues immediately.
• Track KPIs such as on-time delivery rates and customer feedback.
• Provide input for process improvements and operational efficiency.

Required Qualifications

• Education: High school diploma or equivalent, required. College degree, preferred.
• Experience: 2+ years in DC or warehouse leadership role, preferred.

Physical and Work Environment Requirements

• Physical Demands: Able to lift and maneuver furniture up to 150+ lbs. with assistance.
• Work Environment: Retail Stores and Distribution Center.
• Schedule: Weekdays, Weekends, and Holidays, as required.

Why 1915 South?

• Compensation: Competitive commission-based pay with performance bonuses
• Benefits: Comprehensive benefits package for you and your family, including medical, dental, vision, disability, and life insurance
• Paid Time Off: Paid vacation and sick leave
• Retirement: 401(k) retirement plan with company matching contributions
• Tuition Assistance: College tuition support through Thomas University
• Employee Discounts: Generous employee discounts on furniture
• Career Development: Long-term career advancement opportunities with a strong promote-from-within culture. Many of our leaders at 1915 South began their careers here- when you join us, you’re not just taking a job, you’re building a future!