Assistant Delicatessen Department Manager

Hy-Vee; United States; On-site; USD 42,000 - 65,000; Full time

Job summary

Hy-Vee is seeking an Assistant Delicatessen Manager to support the Delicatessen Department, ensuring the freshest, most innovative products at competitive prices while delivering courteous, friendly service. You will greet customers, assist with product locating, loading heavy items, and take orders; establish a production schedule and monitor freshness; train new staff and help handle customer issues.

This fast-paced role reports to the District Store Director and Store Manager, requiring a

Qualifications

• High school or equivalent required.
• 6 months to 1 year of related experience in a similar role.

Responsibilities

• Provide prompt, efficient and friendly customer service to guests in the Delicatessen area.
• Assist customers by guiding to products, loading heavy items, and addressing requests.
• Check orders, manage production schedules, and ensure freshness of items.
• Train new employees and supervise part-time crew as needed.
• Handle and resolve customer issues and maintain department standards.

Skills

Customer service

Problem solving

Communication

Education

High school diploma or equivalent

Job description

Additional Considerations

(if any): Must be 18+ - At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description

Job Title: Assistant Delicatessen Department Manager

Department: Delicatessen

FLSA: Non-Exempt

General Function: As an Assistant Delicatessen Manager, this position will be responsible for assisting Department Manager to present the freshest most innovative and best quality products at a competitive retail price to customers. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies: Partnerships Growth mindset Results oriented Customer focused Professionalism

Reporting Relations: Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of; Perishables, Store Operations, and Health Wellness Home; Food Service Director; Delicatessen Department Manager Positions that Report to you: Delicatessen Department Employees

Primary Duties and Responsibilities: Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store. Makes an effort to learn customers' names and to address them by name whenever possible. Assists customers by: (examples include) escorting them to the products they're looking for securing products that are out of reach loading or unloading heavy items making note of and passing along customer suggestions or requests performing other tasks in every way possible to enhance the shopping experience. Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders. Checks orders for the day and sets up a timeline and production schedule. Reviews the status and appearance of product for freshness and pulls by stale date. Ensures department standards are met. Prepares product and determines placement in case. Promotes and coordinates catering including working with other departments, delivery and set-up Assigns duties to part time crew as needed. Reviews day of week for gross potential. Reviews future sales weeks and plans for events/production Adjusts pricing in store computer system. Trains new employees. Handles and satisfies customer issues

Secondary Duties and Responsibilities: Assumes management duties in absence of Department Manager. Assists with inventory procedures. Orders product and supplies as needed. Verifies product received, posts invoices, and maintains record of outdates for credit Determines what products to use for sampling. Assists in other areas of store as needed. Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics: Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions. Ability to do arithmetic calculations involving fractions, decimals, and percentages. Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Education and Experience: High school or equivalent experience and over six months up to one year of similar or related experience.

Supervisory Responsibilities (Direct Reports): Instructs, assigns, reviews and plans work of others. Maintains standards, coordinates activities, and allocates personnel.

Physical Requirements: Must be physically able to perform medium work exerting up to 50 pounds of force occasionally; up to 20 pounds of force frequently; and up to 10 pounds of force constantly to move objects. Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision. Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions: This position is exposed to dust, noise, equipment movement hazards, and electrical shock on a daily basis. Has occasional exposure to temperature extremes and cleaning chemicals/solvents. This is a fast paced work environment.

Equipment Used to Perform Job: Telephone, fax, copier, intercom system, computer, calculator, C.A.R.S. reordering system, kitchen utensils, wrapping machine, garbage disposal, trash compactor, cardboard compactor, box cutter, slicer, scales, delivery van, pallet jack, hot wrapper, and knives.

Contacts: Has daily contact with customers, suppliers/vendors, and the general public. Has occasional contact with federal/state governmental or regulatory agencies for inspections.

Confidentiality: Has access to confidential information including pricing.

Employment is contingent upon the successful completion of a pre employment drug screen.