Assistant Customer Service Team Leader Front End-Queensbury

Price Chopper - Market 32; Town of Queensbury (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team at a forward-thinking company where you will oversee the Front End operations, ensuring exceptional customer service and efficient operations. In this role, you will train and supervise staff, maintain compliance with policies, and manage cash controls. This position offers the opportunity to develop your leadership skills while working in a fast-paced environment. If you are passionate about providing excellent service and enjoy working with people, this is the perfect role for you.

Qualifications

• Must be at least 18 years old and have strong organizational skills.
• Effective communication and customer service skills are essential.

Responsibilities

• Ensure fast, friendly, and efficient customer service at the Front End.
• Train and supervise cashiers and manage Front End operations.

Skills

Organizational Skills

Multi-tasking Skills

Communication Skills

Customer Service Skills

Education

High School Diploma or equivalent

Tools

Phone

Computer Applications

Calculator

Register

Cleaning Tools

Floor Machine

Job description

Pay Range:

$15.50 - $24.50

Summary

Responsible for ensuring each Front End associate provides fast, friendly, and efficient customer service. Oversees the entire Front End operation, including customer checkout (registers, scanning, and service), bottle return, cleaning of the break room and restrooms, and maintaining the parking lot and sidewalk area. Ensures compliance with all front end policies and procedures. Assists the Customer Service Manager in communicating and enforcing company programs among Front End staff.

Essential Duties and Responsibilities

1. Provide the highest level of customer service and courtesy at all times.
2. Maintain company 5S efficiency standards.
3. Ensure associates ask each customer for an AdvantEdge Card and acknowledge customers with a smile at the beginning and end of transactions.
4. Be aware of shrink-related items and control measures.
5. Train and supervise cashiers, bottle associates, and service clerks.
6. Schedule associates and handle administrative duties.
7. Maintain cashier controls and security according to policies.
8. Adhere to cash controls and over/short policies.
9. Ensure sufficient supplies for Front End operations and control expenses.
10. Manage cash collected at registers per company policies.
11. Keep detailed cashier logs for audits.
12. Assist in managing Front End expenses such as payroll and over/shorts.
13. Ensure accurate and efficient order processing and pricing error recording.
14. Keep the Front End area clean, safe, and compliant with sanitation standards.
15. Maintain organized workstations and merchandise displays.
16. Ensure associates work within efficiency standards.
17. Perform other duties as assigned and adhere to company policies.

Minimum Qualifications

• At least 18 years old.
• Successful performance reviews.
• Strong organizational and multi-tasking skills.
• Ability to manage and follow through with others.
• Effective communication skills.
• Basic literacy and computer skills.

Education and Experience

High School Diploma or equivalent; 1-3 years related experience.

Physical Requirements

• Exposure to cold and hot environments (occasional).
• Constant bending, walking, standing, grasping, twisting, and pivoting.
• Frequent lifting up to 75 lbs, pushing/pulling, and lifting up to 50 lbs.
• Occasional lifting up to 25 lbs.

Equipment Used

• Phone, computer applications, calculator, register, cleaning tools, floor machine.
• Note: Equipment used by minors (under 18) complies with company policy.

Our company does not discriminate based on race, color, national origin, religion, sex, sexual orientation, disability, age, marital status, military status, veteran status, gender identity, genetic information, pregnancy, or other protected characteristics.

If your hours and availability better fit another store or shift, your application may be considered for other locations or shifts.