Assistant Customer Service Manager

Shaw’s and Star Market; Williston (VT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Associate discounts

Health and financial well‑being (401k,

Time off including holidays and sick/p

Training and career development

Job summary

Albertsons Companies, Inc. is seeking an Assistant Customer Service Manager in Williston, VT, to support front-end operations, drive fast, friendly checkout service, and help achieve store performance goals.

You will coach associates, develop a strong customer experience, and ensure adherence to cash handling and safety procedures. The role emphasizes team collaboration, scheduling, and daily operational excellence in a fast-paced, customer-facing environment.

Qualifications

• Experience in customer-facing leadership roles.
• Strong communication and coaching abilities.
• Ability to manage front-end operations and drive service excellence.

Responsibilities

• Oversee and coordinate all front-end operations to ensure fast, friendly checkout service.
• Support customer service programs and resolve customer concerns promptly.
• Provide checkout assistance and register support as needed.
• Assist with scheduling, service levels, and daily front-end activities.
• Maintain a clean, organized, positive front-end environment.
• Help with cash handling, tills, reconciliations, and refunds.
• Support hiring, training, and development of front-end staff.
• Assist with labor planning, budgeting, and expense control.

Skills

Customer service

People development

Coaching

Communication

Team collaboration

Front-end operations

Tools

Cash handling systems

Registers

Scheduling tools

Job description

Why choose us?

Are you ready to take the next step in your people management career? Join us for an exciting opportunity as an Assistant Customer Service Manager, where customer service, operational consistency, and checkout efficiency come together.At Albertsons Companies, we are looking for team‑focused managers who are passionate about customer service, people development, and operational excellence. As an Assistant Customer Service Manager, you will support front-end operations, help achieve store performance goals, and ensure fast, friendly, and accurate service for every customer. This role offers a fast‑paced, customer‑facing environment where your work directly supports store results and customer satisfaction.

Why choose us?

Are you ready to take the next step in your people management career? Join us for an exciting opportunity as an Assistant Customer Service Manager, where customer service, operational consistency, and checkout efficiency come together.

At Albertsons Companies, we are looking for team‑focused managers who are passionate about customer service, people development, and operational excellence. As an Assistant Customer Service Manager, you will support front-end operations, help achieve store performance goals, and ensure fast, friendly, and accurate service for every customer. This role offers a fast‑paced, customer‑facing environment where your work directly supports store results and customer satisfaction.

Bring your flavor

Building the future of food and well‑being starts with a strong customer experience. Bring your interest in service, organization, and team collaboration to a role where you help maintain consistent standards, support your associates, and ensure every customer leaves with a positive experience.

Main Responsibilities

• Assist in overseeing and coordinate all front‑end operations, ensuring fast, friendly, and accurate checkout service
• Support customer service programs and respond to customer concerns in a timely and professional manner
• Provide checkout support as needed, including register functions and customer assistance
• Support front-end activities including scheduling, service levels, and daily operations.
• Maintain cleanliness, organization, and a positive front‑end environment
• Assist with cash handling processes including tills, safe counts, reconciliation, refunds, and transactions.
• Assist with monitoring inventory and ordering front-end supplies and materials.
• Assist with hiring, training, coaching, and developing front-end associates and supervisors.
• Support labor planning, budgeting, and expense control for the department
• Support compliance with company policies, safety standards, and operational procedures.
• Complete daily reports, payroll processes, and required documentation
• Assume responsibility for front-end operations in the absence of the Customer Service Manager.

Soft Skills

• Strong customer‑service focus with a professional team presence
• Effective communication, coaching, and collaboration skills
• Strong organization, prioritization, and planning abilities
• Ability to stay composed in fast‑paced, customer‑facing environments

Skill Areas

• Front‑end operations and customer service execution
• Cash handling, reconciliation, and compliance practices
• Labor planning, scheduling, and service coverage
• Safety awareness and loss‑prevention support

Knowledge

• Front‑end systems, registers, and store operations
• Cash handling procedures, security protocols, and transaction policies
• Scheduling tools and basic computer applications

Abilities

• Ability to review service metrics, cash variance, and performance trends
• Ability to train, coach, and support associate development
• Ability to stand, move, lift, carry, or push objects as required
• Ability to operate and troubleshoot front‑end equipment
• Travel requirements: None
• Other requirements: Flexible availability including evenings, weekends, and holidays; reliable attendance; compliance with company policies, safety standards, and the Code of Business Conduct

We Also Provide a Variety Of Benefits Including

• Competitive wages paid weekly
• Associate discounts
• Health and financial well‑being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values

Click below to view video: ACI Values

A copy of the full job description can be made available to you.