Assistant Coordinator, Fairhope

AltaPointe Health; Fairhope (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

AltaPointe Health in Baldwin County seeks an Assistant Coordinator to provide clinical, operational, and administrative oversight of outpatient services. The role ensures high-quality service delivery, supervises staff, monitors productivity, and maintains compliance with ADMH, Medicaid, Joint Commission, and CCBHC standards.

Responsibilities include program operations, clinical supervision, crisis intervention, care coordination, documentation accuracy, and staff development across locations,

Qualifications

• Master’s degree in a mental health discipline is required (post-master’s experience).
• Licensure (LPC, LMSW, LICSW, or equivalent) preferred.

Responsibilities

• Provides clinical supervision and oversight of outpatient services.
• Directs program operations, planning, and implementation in Baldwin County.
• Monitors staff productivity, caseloads, and ensures quality services.
• Manages crisis intervention coverage and coordination with partners.
• Ensures documentation accuracy and compliance with standards.

Education

Master’s degree in mental health discipline

Licensure preferred

Job description

Overview

The Assistant Coordinator is responsible for the clinical, operational, and administrative oversight of outpatient services in Baldwin County ensuring high-quality service delivery, staff supervision, productivity, and compliance with ADMH, Medicaid, Joint Commission, and CCBHC standards.

Responsibilities

Primary Job Functions

Program Operations & Clinical Oversight

• Directs and organizes clinic
• Assists in program planning, development, and implementation
• Monitors program goals aligned with organizational strategy
• Ensures program standards and objectives are met
• Identifies problems and implements effective solutions
• Monitors contracts and budget (if applicable)
• Monitors caseloads and productivity of staff
• Ensures staff provide quality services
• Provides staff coverage for crisis intervention
• Collaborates with internal programs, school systems, and community partners
• Demonstrates ability to assess and de-escalate crisis situations
• Adheres to professional code of ethics
• Provides clinical supervision
• Demonstrates competency in child/adolescent behavioral health

Personnel Management & Leadership

• Interviews and screens applicants per HR policies
• Provides staff orientation and training
• Applies personnel policies consistently
• Completes performance evaluations
• Promotes team-based treatment
• Provides leadership and supervision (individual and group)
• Ensures staff competency

Supervision & Professional Development

• Participates in clinical supervision and consultation
• Incorporates feedback for improvement
• Enhances clinical and leadership skills

Clinical Operations & Care Coordination

• Conducts daily huddles
• Oversees referrals and screenings
• Coordinates intake scheduling and assignments
• Oversees admissions
• Monitors treatment plan approvals
• Oversees transfers and transitions of care
• Participates in MDT (Multi-Disciplinary Team) meetings
• Oversees DHR reporting (as applicable)

Crisis Management

• Reviews crisis reports and ensures follow-up
• Brings crisis reports to huddle (with Assistant Director, Child and Adolescent Outpatient Services)
• Supports crisis intervention coverage
• Oversees crisis response processes

Documentation, Billing & Compliance

• Oversees notes and billing accuracy
• Ensures documentation is timely and compliant
• Oversees treatment plan development and approvals
• Ensures documentation supports medical necessity
• Oversees audit readiness

Parent / Patient Communication Oversight

• Oversees parent/guardian communication processes
• Ensures calls are returned timely (within 24 hours)
• Addresses urgent parent concerns immediately
• Oversees complaint resolution and escalation
• Ensures documentation of all parent interactions
• Identifies trends in parent concerns and implements improvements

Productivity & Administrative Oversight

• Monitors productivity
• Oversees case load management
• Oversees daily schedules and staffing
• Reviews timecards and clockings
• Reviews Mileage
• Oversees purchasing and resource needs
• Coordinates work orders
• Oversees notebook review and documentation tracking

Training & Staff Development

• Oversees new therapist supervision
• Coordinates staff trainings (treatment plans, documentation)
• Oversees Relias training compliance
• Supports intern development
• Develop programming to support AOP and COP interns
• Provides reflective supervision (including Littles (0-5) program as needed)

Program & Community Engagement

• Participates in BCBE meetings
• Participates in Federal Program meetings
• Participates in Children’s Policy Council (CPC)
• Attends school-based collaboration meetings annually
• Supports special programs (e.g., camps)

Additional Responsibilities

• Daily Huddle participation
• Monthly DMH Huddles
• Monthly Child & Family Huddles
• Intensive Home Services supervision (as needed)
• Aftercare reporting
• TPR team assignments
• JCL commitments and training
• Quarterly meetings
• Monthly meetings with Prevention Supervisor (BCBE)
• Orientation of new counselors with school systems
• Clinic visits across all locations

Administrative Expectations

• Participates in performance improvement activities
• Participates in committees
• Completes tasks timely
• Uses community resources appropriately
• Maintains licensure and CEUs

Work Environment

• Clinic and community settings
• Travel between locations required
• Will be in each location weekly, regular schedule with no less than 1 day a week at each Baldwin County Location for the duration of a work day.
• School-Based Clinical Oversight (if needed for Coverage)
• Day Treatment (if needed for Coverage)

Qualifications

Minimum Qualifications

• Master’s degree in a mental health discipline with two (2) years post-master’s experience
• Licensure preferred (LPC, LMSW, LICSW, or equivalent)

Knowledge in adult and child/adolescent behavioral health competencies (within 6 months), including:

• Psychiatric disorders across populations
• Growth and development (intellectual, emotional, physical, spiritual)
• Community resources
• Co-occurring disorders and addiction
• Cultural diversity
• Family dynamics and parenting
• Effects of abuse and neglect
• Behavior management and crisis intervention (including non-violent crisis intervention)
• Psychiatric rehabilitation principles
• Educational methods for behavioral health populations
• CANS (Child and Adolescent Needs and Strengths)
• Alabama Department of Mental Health (ADMH), Medicaid, and Joint Commission standards