Assistant Coordinating Manager - Medical Clinic

NYC Health + Hospitals; New York (NY); On-site; USD 53,000 - 62,000; Full time

Job summary

An established industry player in healthcare is seeking an Assistant Coordinating Manager for its Medical Clinic. This role is pivotal in ensuring smooth patient processing and enhancing service quality. You will be responsible for managing appointments, educating patients about insurance options, and coordinating with various departments to ensure efficient service delivery. Join a team that values integrity, compassion, and excellence in patient care, and contribute to a mission that prioritizes high-quality healthcare for all. If you are passionate about making a difference in the healthcare sector, this opportunity is perfect for you.

Benefits

Health Benefits

Retirement Plans

Loan Forgiveness

Paid Holidays

Vacation

Tuition Discounts

Employee Discounts

Qualifications

• Bachelor's degree in relevant field with supervisory experience in healthcare.
• Proficiency in Epic and exceptional customer service skills.

Responsibilities

• Manage patient processing and appointments using Epic.
• Educate patients on insurance and coordinate prior authorizations.

Skills

Customer Service Skills

Organizational Skills

Time Management Skills

Education

Baccalaureate Degree in Business Administration

Degree in Community Health

Degree in Psychology

Tools

Epic Cadence

Omnipro

EPACES

Job description

Assistant Coordinating Manager - Medical Clinic

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Assistant Coordinating Manager - Medical Clinic

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NYC Health + Hospitals provided pay range

This range is provided by NYC Health + Hospitals. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$53,370.00/yr - $61,376.00/yr

Marketing Statement

Since 1875, South Brooklyn Health has established its reputation for clinical excellence and culturally competent care. It has designations as a Certified Percutaneous Coronary Intervention (PCI) Center, an Advanced Primary Stroke Center, an accredited Baby-Friendly Hospital, a U.S. News & World Report high performing hospital. The hospital's staff is as diverse as the patients they serve. Interpreter services can be provided at any time of the day or night in over 130 languages.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Purpose and Job Description

Under the general supervision of the Coordinating Manager, Ambulatory Care & Deputy Director, Ambulatory Care, with latitude for independent judgment and initiative, the Assistant Coordinating Manager is responsible for the daily processing of patients into clinical services via Epic and other tasks as required.

Specific Duties and Responsibilities

• Rotates to various services in Ambulatory Care and Radiology
• Assists in improving Press Ganey scores by treating all patients courteously and respectfully, with regard to confidentiality.
• Verifies insurance via EPIC, Omnipro, EPACES, insurance portals, telephone, or fax.
• Provides patients with appointments in Epic for all clinics as needed.
• Educates patients on insurance, HHC options, and Managed Care policies of Coney Island Hospital.
• Refers ineligible patients to financial counselors.
• Obtains and coordinates patient prior authorization for outpatient services.
• Processes visits for clinic sessions in Epic, including opening and closing visits where needed.
• Determines and opens/registers/schedules appointments, maintaining confidentiality as required.
• Uses language line when necessary.
• Directs patients to other hospital services as needed.
• Performs comprehensive registration, including demographic, financial, insurance info, and obtaining patient consents, updating records in EPIC.
• Scans referral documents into Epic.
• Attends education sessions and supports personnel proficiency.
• Maintains proficiency in manual registration and scheduling systems for IT downtime.
• Pre-Registers for the following day.
• Completes End of Day EPIC tasks.
• Manages referral work queues.
• Supports Physician template management.
• Assists with taking messages for Physicians.
• Handles calls courteously and properly, referring as needed.
• Collects payments as necessary.
• Performs other duties as required.

Minimum Qualifications

• Baccalaureate Degree from an accredited college or university in Business Administration, Community Health, Psychology, or related discipline with one year of full-time supervisory or administrative experience in healthcare or business management systems; or
• A satisfactory combination of education, training, and experience.

Department Preferences

• Proficiency in Epic Cadence, Omnipro, EPACES, insurance portals, and Q-med functions.
• Exceptional customer service skills.
• Good organizational and time management skills.

How to Apply

Apply online by clicking the "Apply for Job" button. NYC Health + Hospitals offers a competitive benefits package including health benefits, retirement plans, loan forgiveness, paid holidays and vacation, tuition discounts, and employee discounts.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Health Care Provider
• Industries: Hospitals and Health Care