Assistant Consumer Loan Servicing Manager

OCCU | Oregon Community Credit Union; Eugene (OR); On-site; USD 65,502 - 81,878; Full time

Benefits offered by this job

Low-cost medical, dental, and vision insurance

401(k) with employer match

Paid time off and 12 paid holidays

Tuition reimbursement for eligible education

Company-paid long-term disability

Job summary

OCCU, a member-owned credit union in Eugene, is seeking an Assistant Consumer Loan Servicing Manager. The role focuses on managing title processing and enhancing consumer lending quality, requiring strong attention to detail and member interaction experience. A comprehensive benefits package is offered.

Qualifications

• At least 3 years of experience in titles/DMV processing, collateral protection insurance, or loan servicing.
• Minimum of 2 years of direct member interaction.

Responsibilities

• Manage title/DMV processing and collateral protection insurance.
• Improve consumer lending quality by tracking issues.
• Support the team in meeting financial and operational goals.

Skills

Attention to detail

Accuracy

Data entry

Professional communication

Quality review

Education

Associate's degree

Tools

Microsoft Office

Adobe

Credit union systems

Job description

Assistant Consumer Loan Servicing Manager

OCCU, a member-owned credit union based in Eugene, Oregon, is guided by its vision to Enrich Lives. This vision shapes every action, aligning the team with a greater sense of purpose. With each interaction, OCCU strives to positively impact individuals and communities. The values of tenacity, humility, and big-heartedness are central to OCCU's commitment to putting members first.

This position conducts work on-site at OCCU's headquarters in Eugene, OR. The starting salary range for this role is $65,502 to $81,878 annually.

We are hiring an Assistant Consumer Loan Servicing Manager to support our Titles team. In this role, you will help manage title/DMV processing, collateral protection insurance, and product cancellations, while ensuring the team meets financial, operational, and service goals. The role also involves improving consumer lending quality by tracking issues and suggesting enhancements to leadership.

Applicants must have at least three years of experience in areas such as titles/DMV processing, collateral protection insurance, consumer lending, loan servicing, or similar fields. Additionally, a minimum of two years of direct interaction with members is required. Essential skills include attention to detail, accuracy, quality review, the ability to work both independently and in teams, proficiency in data entry, Microsoft Office, Adobe, credit union systems, and professional communication. An associate’s degree and/or experience in consumer lending, collateral protection insurance, or loan servicing is preferred.

OCCU offers a comprehensive compensation and benefits package, including low-cost medical, dental, and vision insurance, a 401(k)-retirement plan with employer match, paid time off in addition to 12 paid holidays, tuition reimbursement for eligible education and training, and company-paid long-term disability.

OCCU is an Equal Opportunity Employer. Qualified candidates are encouraged to apply online by submitting their resume and cover letter detailing their qualifications and experience.