Assistant Community Manager

Brighthaven; Bellevue (WA); On-site; USD 37,884 - 39,950; Full time

Benefits offered by this job

Comprehensive benefits: health, dental & vision

401(k) and personal time off

Opportunities for professional development

Job summary

Brighthaven is seeking an Assistant Community Manager in Bellevue, WA. This role involves assisting the Community Manager in operational duties, ensuring resident satisfaction while demonstrating a commitment to service excellence.

The ideal candidate will have at least 2 years of experience in a similar position, possess strong communication skills, and have knowledge of landlord/tenant laws. Avanath offers a culture built on integrity, comprehensive benefits, and opportunities for growth.

Qualifications

• Must possess a strong sense for creating a sense of community.
• Excellent communication skills and unmatched dedication to customer service.
• Thorough understanding of landlord/tenant law.

Responsibilities

• Assist in all operational duties of the Community Manager.
• Manage and promote resident satisfaction and retention.
• Handle all the monies of the property.

Skills

Communication skills

Customer service

Bookkeeping

Organizational skills

Interpersonal skills

Knowledge of Fair Housing Laws

Education

2+ years of experience as an Assistant Community Manager

Tools

Yardi Voyager Property Management software

Microsoft Word

Microsoft Excel

Job description

Assistant Community Manager - Spring District/The Briar

Spring District/The Briar - Bellevue, WA

Overview

Avanath is proud to be named one of the top property management companies that provide affordable housing for the workforce.

Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

The Role

This role is responsible for assisting in all operational duties of the Community Manager, including reporting, rent processing, leasing, marketing, and overseeing the community and associates in the Community Manager's absence.

Key Qualities

• An Aptitude for Connecting – Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities, including vendor partners, regulatory, and social services partnerships. This includes adopting a collaborative approach to create consistent, favorable circumstances that foster success and effectiveness for the Organization and the communities.
• An Authentic Attitude – Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns. This includes, but is not limited to, seeking resources throughout the organization via the organization's support services and senior leadership.
• An Approach that is positive and Professional – Consistently demonstrate an approach of active listening and understanding that your participation and support are integral to the success of Avanath, ensuring that each resident and staff member feels seen, heard, and valued as you and the staff work to resolve challenges.

Qualifications

• 2+ years’ experience as an Assistant Community Manager.
• LIHTC/Tax Credit Program Knowledge required.
• Excellent communication skills and an unmatched dedication to customer service.
• Solid track record of bookkeeping and rent collection.
• Thorough understanding of landlord/tenant law.
• Strong understanding of Fair Housing Laws.
• Superior interpersonal skills: ability to get along with diverse personalities; tactful; mature, flexible.
• Resourceful and organized.
• Solid computer knowledge, Windows (Word, Excel), internet, and e-mail.
• Working knowledge of Yardi Voyager Property Management software.

Resident Relations & Customer Service

• Manages and promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
• Functions as a resource center for residents on all things that affect and may disturb their community‑living experience and ability to make timely rent payments.
• Organizes and executes resident appreciation and retention events.
• Maintains a secure, confidential file for each resident.
• Answers phones, greets walk‑ins, and handles foot traffic.
• Assists with leasing job duties, including touring prospective residents.
• Handles all the monies of the property. Collects, posts, and deposits rents/security deposits and other community income.
• Reviews resident files and ledger records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease agreements.
• Assists with Monthly Projection Reporting, inspects vacancies, makes ready apartments, and models. Inspects the property for community policy violations, needed repairs, and overall landscaping.
• Meets regularly with Community Manager and Regional Manager to discuss community performance.
• Other duties as assigned by Community Manager.
• Maintains a service‑oriented environment by always exhibiting a professional appearance and attitude.
• Oversees property operations and staff in Community Manager’s absence.
• Supports Leasing Consultants in the leasing of apartments and ensures that Fair Housing guidelines are followed.
• Under the direction of the Compliance department and the Community Manager, manages compliance file maintenance, where applicable.

Adherence to Property Management Rules, Regulations, and Guidelines

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.
• Under the direction of the Compliance department and the Community Manager, manages compliance file maintenance, where applicable.
• Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the property as required in court hearings and eviction proceedings.

Physical Demands & Working Conditions

• The incumbent in this position is classified as essential staff and is expected to report to work and adhere to all safety and business protocols.
• Frequent sitting and walking.
• Repetitive use of the computer, keyboard, mouse, and phone.
• Reading, comprehending, writing, performing calculations, and communicating verbally.
• May work in an elevated site; may walk on uneven ground.
• Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.

How Avanath Supports You

• Culture built on purpose and core values – Commitment to Integrity, Spirit of Caring, and Focus on Continuous Improvement.
• Comprehensive benefits – health, dental & vision, 401(k), personal time off, paid holidays, and more.
• Growth based on achievement and an emphasis on promoting from within our ranks versus just external candidates.
• Development – a commitment to creating opportunities to learn and expand your knowledge in the industry, from online training platforms to training classes to one‑on‑one coaching.

Diversity & Inclusion

Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.

Compensation Range

$27.50 – $29 per hour